Can't communicate with new contact

I am trying to accept an invitation from a fellow bb user, we want to IM with bb messenger and it won't work.  I'm using the most up to date version.  Anyone else having similar problems.  I am communicating with other contacts just fine.

Hi @ecsteve 
It is possible you have a firewall or antivirus that is blocking the scan communication. Printing is considered outgoing and is not considered a threat, but because scanning is incoming communication, an antivirus or firewall could be blocking it to protect the computer.
If you have Norton, take a look at the following link; I cannot configure or access a network printer or other devices after I install my Norton product.
I found this in a post by @Norton_Support . If you have a different Anti Virus program, let me know and we will work through this together to come to a solution. Thanks.
  - In support of Movember
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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    Hi @ecsteve 
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    I found this in a post by @Norton_Support . If you have a different Anti Virus program, let me know and we will work through this together to come to a solution. Thanks.
      - In support of Movember
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

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    If your iMac is an Intel CPU model, you can upgrade the OS to OS X 10.6 Snow Leopard.
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    11:09 PM      Saturday; January 12, 2013
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
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    Click to reply to this topic Reply email Email
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    Got the instructions for "Configuring iChat for Google Talk" from Google at:
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    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
     G4/1GhzDual MDD (Leopard 10.5.8)
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    Message was edited by: Ralph Johns (UK)

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