Can't complete purchase of Creative Cloud subscription

I have been trying to complete purchase of a Student CC subscription. I have worked with several support representatives all morning, have tried creating multiple accounts, used multiple valid credit cards but I keep getting "We'll look into that and get back to you" message at step 5 and nothing in order history. I see $1 charges being applied in my bank statements so something is being processed but I get no order number and support tells me it didn't go through. I really want to purchase the membership, can someone help?

Please email me at [email protected] and I will resolve the issue. Please let me know which Adobe ID email you want to use. Also let me know which Adobe IDs you tried using.

Similar Messages

  • How many PCs can I use with one Creative Cloud subscription?

    How many PCs can I use with one Creative Cloud subscription? For example I currently use Lightroom on a home PC with 2 large screens, but use a laptop or iPad when travelling. Does one monthly subscription cover all 3 or do I need 3 separate subscriptions ?

    You are welcome!
    P.S. when using the adobe forums, please mark helpful/correct responses of Staff or helper, if there are any. 

  • I just purchased a Creative Cloud subscription and I was trying to install Photoshop, but I receive the error message 'Error Starting Creative Cloud - cookies dir: cannot make folder /cookies Permission denied (error 13)'

    I just purchased a Creative Cloud subscription and I was trying to install Photoshop, but I receive the error message 'Error Starting Creative Cloud - cookies dir: cannot make folder /cookies Permission denied (error 13)'

    Hi Arjun and tphc,
    try the solution I found and tested at this other thread:
    http://forums.adobe.com/message/5628798
    I think it could be helpful for you too!
    Cheers,
    Marco

  • Hello, dou you know if a can change my purchase from Creative Cloud Photography  in to Lightroom or Lightroom is included in Creative Cloud Photography? Thank You

    Hello, dou you know if a can change my purchase from Creative Cloud Photography  in to Lightroom or Lightroom is included in Creative Cloud Photography? Thank You

    If you have subscribed to the creative cloud photography plan then Lightroom is included as part of that plan. You can install it from the creative cloud desktop manager.

  • How many Bus Catalyst sites can I have with my Creative Cloud subscription?

    I have a creative cloud subscription with all products.  I also created one bus catalyst server site.  How many bus catalyst server sites may I have with my single subscription?
    Thanks.
    Dawn

    It is five, but there is no email offered with these sites. You must upgrade to (paid) basic "+" to have email.

  • I run a small company. Can i buy an individual creative cloud subscription?

    Hi People,
    I run a small company in India and is looking to subscribing to Creative cloud to use photoshop and illustrator. I tried searching through website and can't seem to locate anything else but individual packages for us to buy.
    Business package seems to work only for 100 and above licenses?
    Any help would be appreciated.
    Regards
    Amit

    HI Tiago,
    Welcome to Adobe Community.
    Yes , You can surely go for CC Individual subscriptions if you wish to . If you are purchasing these subscriptoin for more then one Employee, I would suggest you to use different emails for the orders .
    Regards,
    Kartikay Sharma

  • Am I able to purchase a Creative Cloud subscription as a gift for someone?

    Trying to purchase the Photography bundle (photoshop CC and Lightroom CC) for my father in law for christmas. Any ideas how I can do that?

    Yes, you can gift Adobe CC, the best option would be to gift via redemption code in which needs no further payment & can be redeemed with the Adobe ID that you want.They can be purchased from re-sellers.for e.g
    Amazon.com: Adobe Creative Cloud: Software
    Regards
    Rajshree

  • How can I downgrade my full creative cloud subscription to the photographer version

    Just heard that there's going to be a cc version for photographers available starting 9/16 for only $9.99.  How can I downgrade from my full sub which costs 49.99 per month?

    Hi jason epstein,
    Customers who have already joined a Creative Cloud Single App membership for Photoshop at the £7.14/month level (or corresponding local pricing matching the pricing provided in the question above) will be automatically transitioned to this new program when it ships in a few weeks, with the additional benefits and lower ongoing price. All other Creative Cloud members who meet the qualification requirements may contact Adobe Customer Service once the new offer is shipping in a few weeks, to discuss transitioning their membership to this new offer.
    Please refer the kb: http://www.adobe.com/uk/products/creativecloud/faq.html for more information.
    Regards,
    Romit Sinha

  • Can you please cancel my creative cloud subscription ASAP!

    I have gone though the steps 'shown' over and over again and its completely pointless. I need it cancelled ASAP and there is no way of me cancelling it! PLEASE!

    Hi Teri
    There are no active subscriptions under the Adobe ID used to post on the forum.
    Please check if you used a different Adobe ID/email address to sign up for your subscription.  You need to sign in on adobe.com using this ID and then you'll get the phone/chat options for our support team - Contact Customer Care
    If you still have issues let me know.
    Thanks
    Bev

  • Cannot complete purchase of Creative Cloud

    Hello,
    I tried about three times on both Chrome and Firefox browsers with my credit card.
    and all times it returned a:
    "We're sorry, but we're having trouble processing your order. Please come back and try again later or call us at +1 800-585-0774. If you're not in North America, you can look up a local number here."
    I am in the UK.
    Please advise anyone? Cheers!

    Investigating and will follow up with you by email. You can email me at [email protected]

  • Can't purchase Creative Cloud subscription

    I have been trying to purchase a Creative Cloud subscription for the last few days and it does not work. I've tried different browsers, different devices and even calling adobe sales and it still doesn't work.
    Anyone else having issues?
    You'd think it be easier to spend money!
    Please help.

    Hi Dave,
    Yes, I used this card to buy my Adobe Master Collection 5.5 earlier this year, and use it regularly for debit and credit transactions. I purchased and downloaded an e-book yesterday on this card.
    I also borrowed a friends card to make the purchase, as suggested by an Adobe rep. The card was from a different lending institution, and that Creative Cloud transaction was never completed by Adobe either.
    I've called my bank on two occasions. On the first call the reps told me they saw eight attempts made last month. About 4 of those were my tries, and another 4 attempts were made by an Adobe rep while I was on the phone with them. My bank rep could see that there were eight $1.00 "holds" that went through via Adobe's purchasing system, but it appears that the system never made the second attept to finalize the purchase. I attempted several more times with no success. I called my bank again to see if there were any blocks or security holds on my account, and was assured me that none existed, and that the transactions were ready for clearance on my banks end.
    Hope this is useful info.
    Many thanks for your time and attention.
    -Steve

  • Creative Cloud subscription in New Zealand

    Yes I know, not many people care about NZ, and definitely not Adobe, but I wanted to start this thread to at least get my voice heard.
    I am unable to purchase a creative cloud subscription in NZD. The only option I have is to buy in AUD. This is wrong on so many levels:
    1) the AUD price includes local tax, which I am not supposed to pay because I don't live in Australia
    2) I am unable to claim GST back in NZ, because I was charged in AUD
    3) Every time my credit card gets charged, I have to pay conversion charges
    Apart from the unfortunate exchange rate, I also have 3 additional charges added to the final price, just because I live in NZ. Adobe, seriously, you have to sort your stuff out. This is unacceptable.
    If there is no NZD purchase option, why not give us the choice at least which currency we want to pay in? What's the difference? Since there is no local retail operation here, what does it matter? If I could buy in USD, at least there is no tax included in the price. (and it would be a lot cheaper too)
    I just spoke to one of the Adobe resellers here to ask if I could purchase a subscription through them and the answer I got was:
    "It is only available direct through Adobe. The Cloud is pretty much direct competition from Adobe against our box product "
    Not a happy camper.

    Creative Cloud certainly seems to be available through resellers in the US.  Even Amazon has a prepaid 3 or 12 month subscription available (I guess you're just buying a coupon which is then used to credit the account on Adobe.com):
    http://www.amazon.com/Adobe-Creative-Membership-Pre-Paid-Product/dp/B007W7A1OY/ref=sr_1_1? ie=UTF8&qid=1336991606&sr=8-1
    Also, Adobe's FAQ on Creative Cloud states it will be sold retail:
    Where can I purchase a Creative Cloud membership?:
    Memberships to Creative Cloud are available through Adobe.com and select retail and online stores. Find a store in your area.
    When you buy at a retail or online store, you will have the choice of a prepaid 3-month or 12-month membership.
    I don't live in NZ anymore, but I can imagine the annoyance of having to pay GST via Australia, and not being able to claim that in NZ. Seems like a signifcant oversight from Adobe.

  • Existing Business Catalyst Standard Partner & Creative Cloud Subscription

    I am an existing Business Catalyst Partner (Standard Partner Plan) and thinking of purchasing a Creative Cloud Subscription. Can I access the 5 free web basic hosting packages via my existing Business Catalyst Membership? Or do I need to create a new Adobe ID?

    Moved from the Creative Cloud to the Business Catalyst forum. They will be able to help you here.

  • Cancel fee for Creative Cloud Subscription

    I want to purchase the Creative Cloud subscription for my current iMac but have plans to purchase a new computer in about 7-8 months. What would the fee be for canceling my subscription and going Creative Cloud on my next computer?

    You can use the one annual subscriptioin on two computers.
    From the Adobe Creative Cloud FAQ here http://www.adobe.com/products/creativecloud/faq.html:
    On how many computers can I install the software I download from Creative Cloud?
    You can install the desktop applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information.

  • Edge Tools and Services Are Not Included in Creative Cloud Subscription?

    I purchased my Creative Cloud subscription for a year. I have installed all the applications I intend to use from the Adobe Application Manager.
    When I run the software that is part of the Creative Suite, it prompts me to register the product with my account and then it launches just fine. But when I try to run the software that is part of the Edge Tools & Services, it prompts me that I do not have a subscription and asks if I would like to start my 30 day trial. Shouldn't these applications be included in the Creative Cloud subscription? Or do they need a separate subscription for some reason?

    Hi Kplover,
    Which Edge tools are you asking about specifically? I think Edge Animate is the only one included for installation in Adobe Application Manager at present. Edge Inspect and Code are still in preview.
    -Dave

Maybe you are looking for