Can't complete surveys or use youtube

a few weeks ago I started getting the following type of message when trying to complete surveys or view youtube : THE ADOBE FLASHPLAYER IS REQUIRED FOR VIDEO PLAYBACK. I tried to download an uptae, thought I had but stil got same message. settings say I am up to date but still no joy. can anybody please help. no computer speak please as I am not really computer savvy :-(

clicked contents...then resources and get the following page but as I have repeatedly tried to install, if I click on the installer, all I get is icons!!!
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/Adobe%20Flash%20Player.pkg
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/AdobeBrandBadge.png
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/checkboxOff.png
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/checkboxOn.png
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/closeIcon.png
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/cs.lproj/
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/de.lproj/
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/English.lproj/
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/es.lproj/
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/FlashGlyphOverlay.png
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/FlashPlayerInstaller.icns
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/FPInstallHelper
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/FPUninstallHelper
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/fr.lproj/
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/it.lproj/
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/ja.lproj/
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/ko.lproj/
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/nl.lproj/
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/pl.lproj/
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/progressChannel.png
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/progressFill.png
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/pt.lproj/
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/radioButton_selected_unpressed.png
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/radioButton_unselected_unpressed.png
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/ru.lproj/
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/sequenceButtonDown.png
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/sequenceButtonOver.png
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/sequenceButtonUp.png
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/splash.png
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/sv.lproj/
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/taskButton.png
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/tr.lproj/
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/warningIcon.png
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/zh_Hans.lproj/
file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Reso urces/zh_Hant.lproj/

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