Can't connect 2TB Time Capsule to my home network

I can't seem to get my new 2TB Time Capsule to show up in Airport Utility on my MacBook Pro. I started out trying to connect wirelessly, then with an Ethernet cable directly between the Time Capsule and my MacBook. Still, the new device does not appear in Airport Utility.
Airport Utility sees a device called "Jeff's iTunes Time Capsule," which I presume refers to my neighbor Jeff's equipment. But then it occurred to me that, if I'm not connected to a wireless network, how can my MacBook "see" my neighbor's stuff? The package did not appear to have been opened, although the power and Ethernet cables were unwrapped when I first took the device out of the box. The status light keeps flashing amber, by the way.
I clicked on this "Jeff's iTunes Time Capsule" just to see what would happen. I was prompted for a password, which of course I don't have. Any thoughts?

Thanks, James. Turns out, I was right: Someone (Jeff?) had bought this machine, installed it, and returned it to the store. It was my dumb luck to choose this item from the many others sitting on the store shelf. Anyway, I called Apple Support. A tech named Joy walked me through a factory reset to get rid of the mysterious Jeff. Then I saw the dreaded message, "Hard drive needs repair." Apple then sent me a new TC. They shipped it out late Friday, and it arrived Monday! (I'm impressed!) I installed it and returned the defective machine. Now, my network works better than ever, and I really like my Time Machine. I give a special two thumbs up to Apple support and Joy!

Similar Messages

  • Adding a new 2Tb Time Capsule to a home network

    Greetings. I have a 2-story home with a basement. Currently, the wireless network is based on a 2003 A1034 Airport extreme, with an AExpress on one floor, and an older airport in the basement. I've now purchases a 2Tb Time Capsule with 802.11n. Is there any benefit to starting over with the Time Capsule as the master router, or can I just add it into the current network and have it backup the computers as it is? It took me a long time to figure out the way to link the Airports, and I'm sort of afraid to start over if there's no speed benefit. We have the high-speed ATT UVerse internet. I hope my question makes sense, and I'm grateful for any input.
    Rory Cooney

    You should put the TC in as the main router.. but only do this if you can still access it via gigabit ethernet or N wireless.. for backups.. if you do backups via G wireless it will take forever.. G wireless is fine for the internet.. but lousy for local lan traffic.

  • Can I connect my Time Capsule wired to the computer and just use it as a back up

    Can I connect my Time Capsule to my computer (wired) and just use it as a back up and not as a wireless router?

    Yes, you simply bridge the TC..
    Just google for it as we have posted the instructions endlessly.
    The one trick that might be necessary is to ensure the TC is on a different IP range to the main broadband connection.
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  • Can i connect my time capsule to my hdtv for use as an extra display for my mac book pro?

    I want to use my hdtv as a display wirelessly.  Can one connect their time capsule to the tv?

    1. Can my TC handle "dual band" wifi or not? As it's 3 years old, I'm not sure the spec is sufficient.
    They have been dual band since gen2.. yours is gen4 or at worst gen3.
    2. Is the TC likely to provide better performance than the BT Home Hub router, as the Apple store suggest?
    Impossible to say.. but easy to test.. simply plug the TC into the BT router in bridge mode and use it with setup to create a wireless network.. that is the way I would suggest anyway.
    3. Will the BT wifi extender still work if the TC is the main router? BT aren't sure, hence asking here.  "Trial and error" will take hours and because of the wifi issues in my house, can be frustrating.
    Sorry this is out of my perview.. I can suggest it will be poor.. apple do not use standard settings for extend wireless.. and if it is universal repeater they also behave poorly.. Have you thought of using EOP adapters.. very popular in the UK and tend to work much better than wireless.
    4. Would the BT wifi extender communciate with the TC or the BT Home Hub router?
    As suggested above.. leave the BT as the main router and plug the TC bridged into it.. you can then use both..
    simply set the wireless names different and keep the channels apart.
    For 2.4ghz there are only 3 non-overlapping channels.. 1, 6, 11 or 13 as alternative in UK.
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  • Can I connect 3TB Time Capsule to 27" iMac via USB?

    Hi,
           I have an Airport Time Capsule, 3TB which I use for Time Machine backups.  Can I connect the Time Capsule using USB cable from the TC to my 27" iMac desktop Computer?  Is that the most efficient way or is there a more efficient way?  Please advise.
    Thanks,
    relaxed

    Kappy,
          Why is there a USB on the back of the 3TB Time Capsule?  Just a question?
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  • Can I connect my Time Capsule using Verizon FIOS

    Can I connect my Time Capsule directly to Verizon FIOS connection?

    Suyiitapi wrote:
    So I have to use Verizon's router first and cannot go directly into Time Capsule then.  Corrrect?
    I am not sure we are talking about the same thing..
    The FIOS is a full router.
    You plug the TC into the FIOS by ethernet.. WAN TC, LAN FIOS.
    Then you plug your computer into TC or FIOS.. or you can use TC wireless or FIOS wireless.. both will connect to both TC and internet. But generally for high speed backups, you will be better connecting directly to the TC.. whether by wireless or ethernet.

  • I can't connect my time capsule to kpn experia box

    I used my time capsule without any problems for some time now, but I have moved and changed provider. Somehow I can't connect the time capsule to the KNP experia box. At first the Time Capsule is not detected, only when I do a hard reset it comes up. Then I give the PPPoE details, the timecapsule restarts and : unexpected error has occured, please try again. When i do try again I get an error almost immediatly.
    I have an time capsule 6.1.
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    You do not use PPPoE on that box.. just bridge the TC.
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  • Can i connect my time capsule with my router as a bridge ?

    can i connect my time capsule with my router as a bridge ?

    I am a bit lost .. did you work this out?? You are running a second thread.. and answered it with this question.
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    Do you mean wireless bridge??
    If you mean wireless bridge the answer is maybe but unlikely.
    If you setup the TC to join a wireless network.. it becomes a dumb client not a bridge.
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    If you want specifics ask specific questions.

  • I can't connect to Time Capsule- error message: Backup disk is not available. Was working fine before.

    I can't connect to Time Capsule- error message: Backup disk is not available. Was working fine before.

    Restart it.. Does this all the time with Lion and even worse ML.
    Restart the whole network if that doesn't work.. do it in correct order.. from off.. modem.. TC.. clients 2min gap.

  • I presently have a linksys wifi router, can i connect a time capsule through cat 5 cable for my apple products and to boost my signal ?

    I presently have a linksys wifi router, can i connect a time capsule through cat 5 cable for my apple products and to boost my signal .i live in a three story home and my linksys is in the basement. I have one cable on the top floor where most of my computers/ipads are.

    can i connect a time capsule through cat 5 cable for my apple products and to boost my signal
    Yes, configure the Time Capsule to create a wireless network using the exact same wireless network name and password as the Linksys wireless network.

  • Can I use airport time capsule with a hotspot network?

    Can I use airport time capsule with a hotspot network?

    Can I use airport time capsule with a hotspot network?
    Very very poorly..
    It can join a wireless network..
    See instructions here.
    https://discussions.apple.com/thread/5719954?tstart=0
    End result is super slow wireless connection to the TC and all packets pass through the hotspot so expect internet to drop to nothing while you are backing up.

  • Can I use 2 Time Capsules on the same network

    Can I use 2 Time Capsules on the same network
    Posted: Jul 23, 2009 1:49 PM Reply Email
    Here is what I want to do. I currently have a time capsule used for one end of the house. Currently my 2 kids rooms are in an addition that I have run a cable from the time capsule to each of their rooms. If I want to give them wireless for that part of the house could I add another TC, for wireless and they can both backup their macbooks to that time capsule.
    So Can I add a 2nd time capsule to extend by "N" network, or should I just go with an AP express or extreme and let them each have their own HD backup for each macbook?
    Brett

    Have bought many reconditioned (Refurb) product from Apple site and have always been happy with them. To date none have failed me and we have been Apple customers since 2006. With that said when you buy Refurbs make sure you know what model you are getting. The current TCs on the Apple site are last generation. The way to tell is to check the model number against the current one. Easy way to do this is to put both in the shopping cart and compare the model numbers. The Refurb model number is FB277LL/A and the new TC model is MB765LL/A. The first digits identify whether a Refurb or new, the rest should be the same if they are the same model number.
    Before you buy, now which model number you want and then check other sites to compare prices. I recently purchased a new TC on Amazon for a better price then the Apple Store Site. For larger Refurb purchases like MBPs, we choose to buy directly from Apple; but for peripherals we often buy from OWC, Amazon, and other sites. Hope this helps.

  • Windows 7 can't Connect to Time Capsule HD

    I have recently purchased a 2TB Time Capsule.  I've successfully connected it to my Mac Pro and my Windows Vista PC (no issues).  I've also added a new Windows 7 PC to the network.  The Windows 7 PC connects wirelessly through the TC with no problem will not see the TC HD.  I've installed the Airport Utility on the Windows 7 PC and all seems to work fine.  I've tried turning off the Firewall Windows 7 PC; no help . 
    I can't access the TC HD from the Windows 7 PC?
    Anyone have any ideas?

    There are a number of posts related to accessing and/ copying issues between Windows Vista / 7 and AirPort Disks. Two potential solutions being forwarded are: 1) Changing the LAN Manager authentication level, and/or 2) Disabling the Windows Search feature.
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    Search for: security
    Click 'Local Security Policy'
    Goto Local Policies > Security Options
    Under Policy, double-click 'Network security: LAN Manager authentication level'
    Change level to: Send LM & NTLM responses
    Under Policy, double-click 'Network security: Minimum session security for NTLM SSP based (including RPC) clients'
    De-select 'Require 128-bit encryption'
    Click OK
     To disable Windows Search:
    Start > Control Panel > Programs > Programs & Features
    On the right-hand side, click "Turn Windows features on/off"
    Scroll down, and de-select "Windows Search".
    Press OK, close all windows and restart.
     A third "solution," that has worked for me, is verify that both the AirPort base station and the Win7 PC are using the exact same Workgroup Name. In my case, I use "WORKGROUP" (without the quote marks) for this name. From the AirPort Utility, you would enter this value on the Disks > File Sharing tab. On Win7, Start > Control Panel > System and Security > System > Change Settings > Change > Workgroup 

  • Can't connect to Time Capsule after MacBook has been closed

    Hey guys,
    While ago I bought a 2TB Time Capsule to back-up my movies and music to, because my MacBook Air only has a small SSD.
    It worked fine for a while but now I'm experiencing some problems. Everytime I close my MacBook and open it again, it can't connect to the Time Capsule anymore. I have to reboot the macbook and then it works again. Any idea how I can fix this? I also connected my iMac in the other room to it but I don't think that should be the problem.
    Greets and thanks

    Give this a try:
    1. Start AirPort Utility, then let it remain open.  You can hide it but do not quit, 
    2. System Preferences>Energy Saver>Power Adapter>uncheck "Wake for access".
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  • HT1178 can i connect the time capsule to a router?

    i am having problems setting up the time capsule for the first time.  it works when i connect the time capsule to my mac via ethernet cable.  however, i am trying to have it connect to my mac wirelessly.  so i pluget it into my router through the wan port, but it flashes yellow. 

    Flashing amber can mean anything .. it is just an error which you need to find in the airport utility the exact description.
    But I recommend reconnect by ethernet first.
    Setup wireless again.. this time use new name.. short, no spaces pure alphanumeric.. TC24ghz for example.. and different name for 5ghz.. TC5ghz works.
    Lock the wireless channels used particularly for 2.4ghz.. choose out of 1, 6, 11.
    Setup WPA2 Personal security with 8-12 character passkey.. pure alphanumeric.
    Update the TC, and disconnect the ethernet.. but do not move it yet.. with the Mac close by try to connect to the wireless.. if it still fails.. something is wrong in the hardware on one side or the other.
    If you get wireless working, determine if the router or modem you plug into is going to be the main router.. in which case bridge the TC. Or if the TC will be the main router.. setup the TC to connect by dhcp or pppoe depending on the broadband type.

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