Can't connect iPad mini 3 to iMessage and facetime

hello
my grandad has just brought a iPad mini 3. Everything works fine except iMessage and FaceTime. We have set up 2 accounts  both cannot connect to either app. I tried my own apple account and works fine so we no it's not the ipad.
WE have tried resetting, new accounts, the home button reset, checking the time settings. But still nothing works!!!,
Any ideas?
thank you

TThere are quite a few of us with this problem. Apple is working on it. Some people have been helped by suggestions in this post
imessage and Facetime sign in activation error iPad ios8.1.2
IT started in January, the last few pages are the people with the latest version of the problem.
call AppleCare so they know.

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