Can't connect iPhone 6 Plus to Telstra Gateway Max
A few weeks ago we switched to Telstra internet at home; along with mobiles and home phone... I bought a new iPhone 6 Plus and it won't connect to the wifi? I have another phone that also won't connect and an old iPad. We currently have 5 devices connected to the wifi but can't seem to connect any more. I was on the phone for an hour yesterday with the Telstra Internet Tech line, who were no help at all... After an hour he gave up and told me that I need to go to a Telstra store and see if my phone will connect to their store wifi. I have connected this phone to a mobile wifi and I can jump off my husbands phone no problem. I went past the Apple shop today and got onto their wifi with no problem either. Does anyone have any idea or thoughts on what I could try? I'm trying to avoid another wasted call to the tech team. Many thanks.
That's very strange, as we have tested these modems with 70+ WiFi devices connected at the same time.
The following link may help with the WiFi troubleshooting but I would suggest trying different configurations of the WiFi encryption as well as trying to connect to the 5GHz channel rather than the 2.4 GHz one.
- Shelly
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The current firmware: Version 1.01.06
The upgraded firmware: Version 1.04.02
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I have confirmed that the roll out was halted so that additional fixes can be included. Those who already received the most recent update will also receive the next update.
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I am not a Telstra employee. I have been a mobile customer since 1963
Who are you? Get Smart with the shoe-phone? There were no mobile phones in 1963.
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