Can't connect SAP BW via Live Office and Crystal Report

Hi all,
I got error when I tried to refreh with connection refresh button in below environment.
Does anyone know the cause of this problem?
<System Configuration in my environment>
SAP BI Bex Query(Data Source) --> Crystal Report(in Infoview) --> Live Office --> Xcelsius
<Error>
LO 26608 (under Enterprise Authentication)
LO 02010 (under SAP Authentication *1)
*1 I followed the instruction of below blog.
/people/ingo.hilgefort/blog/2008/10/07/businessobjects-and-sap-part-2-of-4--creating-a-xcelsius-dashboard-on-top-of-sap-bi
<Environment>
Xcelsius 2008 SP1 Fix Pack 3
Crystal Report 2008
Live Office XI 3.1 Version 12.1.0.882
SAP BI 7.0 (SAPKW 70016)
Regards,
Hiroyasu

Hi,
Thanks for your response. Please see below answers to your question:
When you say that you are not able to connect from Word Live office to server - in this are you able to see Live Office tab in word document?
Yes, I can see the Live Office tab. When I try to connect to the server to insert a crystal report I get the message "constructor exception (error: WSE 99999) Unknown error "-1""
Did the installation process was done properly?
As far as I am aware, yes.
Which version of Live office you are using? because it will help to proceed further.
LIVE OFFICE XI 3.1 (version 12.1.0.882)
Where exactly you are not getting the Crystal Reports Options? Are you facing any error message?If Yes then what is the error message.
Please see above
Are you able to login to server successfully?
I can in Excel in Live office but not in Word. As per the first message, I cannot see an option in Crystal to publish a crystal report. Do you know how I can do this? As I understand I need to publish it to the server and then Live Office will be able to see it.
Regards
Asha.

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