Can't connect to App/iTunes Store

When I try to connect to the App Store it says I can't connect. If I connect to the iTunes Store. It says the server has a bad certificate or something and its dangerous and I can't do anything. Can someone help me? Sorry if the question is badly stated

Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight
Can't connect to the iTunes Store
Make sure date, time and time zone are correct

Similar Messages

  • Why can't I buy an In-APP purchase? It says that I can not connect to the iTunes Store and that I will have to contact iTunes Store Support.

    Hey everyone
    With my iPhone 4S I purchased the NAVIGON Europe App, downloaded needed files and maps within the App and all worked fine. But when I try to buy certain add-ons via In-App purchase I get a window telling me that it can'T connect to the iTunes store and that I have to contact iTunes store support.
    This is what I have already tried to make it work:
    Reset my iphone via iTunes (set it up as new iPhone)
    Changed itunes store payment option from Click&Buy to credit card
    restarted iPhone several times
    scratched my head
    checked restrictions under settings in iPhone: all is correct; in-App purchases allowed
    chewed my lip
    finally sent a message to the itunes store support.. waiting for their answer
    no changes so far. I still get the same error message.
    Any ideas?
    hugs
    malzi

    You will need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1368 I can not connect to the ITunes store. I have updated my apple ID and made sure that everything is set correctly. However, I can not purchase or update any apps no matter what I do. My partner has the same phone and hers works perfectly. I'm not su

    I can not connect to the ITunes store. I have updated my apple ID and made sure that everything is set correctly. However, I can not purchase or update any apps no matter what I do. My partner has the same phone and hers works perfectly. I'm not sure how to sort this out. Please help
    Thanks
    Andy

    I've been having this problem for weeks and have found no solution to it. There are lots of other people with this issue too if you look back on the boards. I even e-mailed AND called Apple and have had no luck. I tried all the suggestions they gave me and all the ones I found on here- nothing worked. I even uninstalled and re-installed iTunes (boy was that a pain!) and no difference.
    The weird part is that I have an old laptop that works and if I buy music with the laptop I can download it with my regular computer buy buying does not work on my regular computer. That tells me it's not a connection issue. I can't get to my account either.
    I can't figure out why an issue that has kept so many people from purchasing a product has been ignored!

  • TS1702 I can't install apps directly from my ipad. It says "can not connect to the iTunes Store". However I can load them on my i touch and then load the app Thursday wifi. Any ideal?

    I can't install apps directly from my ipad. It says "can not connect to the iTunes Store". However I can load them on my i touch and then load the app Thursday wifi. Any ideal?

    You will need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Can't update apps. "Can't connect to the itunes store "

    Hi when I am in the appstore in updates section, it says "can't connect to the itunes store".
    I tried to turn off and turn on the ipad, change date, change the wifi connection ... It the same thing. But I can download apps.
    I'm using Ipad 1. Can you help me ?

    BirminghamguyUK wrote:
    I don't believe that this is just a coincidence that more than one person is having this problem,
    And I don't think that it is some conspiracy put together by Apple to tick people off. Obviously Apple wants you to be able to connect to the iTumes store so that they can line their pockets with even more money from lots and lots of app purchases.
    If you were to spend any time on this site you would find that this is a recurring problem for a very small number of users. If there are 10,000 people on this site - all complaining of the same issue, that is still a minuscule percentage of all iDevice users.
    You are upset and frustrated and I understand that. I don't think it's a coincidence either, but rather a random number of users that all have the same issue. You are noticing it now, because you came here looking for a solution. Apple even has a support article that talks about how to deal with the issue so even they realize that users can have the problem from time to time.

  • HT1937 it keeps saying i can't connect to the iTunes store when i try to make an in app purchase

    title says it all.  I try to purchase 10$ gems in the game clash of clans with 10$ credits on my itunes account and it keeps saying contact support and then it says cant connect to the iTunes store

    Hi Williamo18,
    Welcome to the Apple Support Communities!
    I know it is frustrating when you cannot connect to the iTunes Store. In this situation I would recommend the steps in the attached article to help you resolve this.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Have a great day,
    Joe

  • I'm having trouble connecting to apps, itunes store, internet on my iPhone 5 running iOS 7.0.4.  I am currently connected to a perfectly running WiFI connection.  Why am I not able to connect anything?  I've tried ALL the fixes suggested.  HELP!!!!!!!!!

    I'm having trouble connecting to apps, itunes store, internet on my iPhone 5 running iOS 7.0.4.  I am currently connected to a perfectly running WiFI connection.  This just started happening today (2/19/14)!  Why am I not able to connect anything?  I've tried ALL the fixes suggested.  HELP!!!!!!!!!  BTW, I know my Wi-Fi connection is good because I'm using it on my desktop and other people in my office are also connected on their iPhones and desktops.  Again, HELP!!!!

    You may not really be connected to your WiFi network.
    Your router may not have given your iPhone a valid IP address. Go to Settings > Wifi > your network name and touch the "i" to the right to see the network details. If the IP address starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
    Sometimes the fix can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPhone (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
    If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc.

  • Can't connect to the iTunes Store nor the AppStore

    Since 2 or 3 weeks, I can't connect to the iTunes Store nor the AppStore.
    When I try to download any app or song, I get prompted to write my password, and as soon as I begin to write it down on the iPhone 4 GSM, the propmt window dissapears and I get the "No puede conectarse a iTunes Store" (Can't connect to iTunes Store).
    I have used this account both in my first iphone 3g which works perfectly with this account, and I've been using it also on this new iPhone 4 till 3 weeks ago when i Couldn't connect nor make any purchases or update any app since I can't write down the password.
    I've tried writing it on the notepad, copying it so I can paste it really fast, and still the iPhone 4 GSM won't let me. Please help
    Luis Manuel Ramirez Perches
    Notario Publico 3 Zapoltanejo, Jalisco
    [email protected]

    to be honest these are the solutions that may or may not work..
    first thing I would try is rebooting the phone by holding the sleep/wake button and home button for 15 seconds until you see the white apple logo
    if that doesn't work I would restore from backup and if that doesn't work I would restore as new if all else fails take it to your closest apple store they may replace the phone for a working one..

  • HT1689 Can't connect to the iTunes Store?

    I have apps that need to update, and when I try, I get that I cannot connect to the iTunes Store? 

    Hello Taeba
    Check out the article below to troubleshoot your issues connecting to the iTunes Store on your iPad.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    -Norm G.

  • I can't connect to the iTunes Store in my sons iPad, every other apple device we have is working fine. Internet is working also, what should I do?

    Can anyone help me figure out why I can't connect to the iTunes Store through my iPad? My iPhone and iPod touch and computer are working just fine

    Do other apps connect to the internet on the iPad ? If they do then have you tried logging out and back into the account on it (Settings > iTunes & App Store), disconnecting and reconnecting to your network, and/or tried a soft-reset ?

  • Can not connect to the iTunes store

    I was trying to download an app to my iPad and after about 3 minutes of trying, I get an error that says can not connect to the iTunes store. I try restarting and get the same thing. I try logging out, and now I can't log back in. I get the same error on my iPhone. Is anyone else having a similar issue?

    They know.

  • How can i connect to the itunes store on my ipod?

    i've tried buying an album off of itunes but it keeps coming up with 'cannot connect to itunes store', will i be charged even though it is working? and how can i download it without this happening?

    Hello there, JosieMay7.
    The following Knowledge Base article has some great information for troubleshooting your issue:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Additionally to verify if you have been charged, the following article will help you determine that:
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/HT2727
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • HT5113 "Invalid code error" and "can't connect to the iTunes Store." Any suggestions?

    I keep getting an "invalid code error" when trying to preview a course with the enroll code. When I click on the link to the course, I get an error that says "can't connect to the iTunes Store." Any suggestions?
    I tried previewing a test course I made about a year ago. I was able to request access to the course, went into Course Manager and approved it, but hours later it still says awaiting approval on my iPad.
    Any ideas as to what could be going on, aside from a cruel April Fool's joke?
    Thanks.
    David

    How about trying to sign out of your account on the iPad, restart the iPad, sign back into the account and then try again?
    Settings>Store>Apple ID - tap on your ID and sign out - restart - go back - sign in.
    Other than going through the support article - if you haven't already done so - the only other thing I can think of is to reset/reboot the iPad. That can clear the memory and it does help solve a lot of "hinky" issues.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

  • I can't connect to the itunes store and have some problems with other websites. Some websites load OK. I had the same problem on my iPad and changed the DNS, but don't want to do this on my iMac, anyway, surely I should have my router's DNS?

    I can't connect to the iTunes store from my iMac and have problems loading a number of other websites, however some websites load perfectly well. I have had the iTunes store issue on my iPad and resolved it by changing the DNS but surely I should use the DNS for my router. I don't really want to change it for the iMac as I access secure sites with it to internet shop.
    Any ideas, I was going to try loading Chrome but can't get it without going through the iTunes store. Anyway, that is treating the symprom not the cause.

    Adding Open DNS codes to your Network Preferences, should give good results in terms of speed-up as well as added security, (including anti-phishing and redirects) (Full information about Open DNS is here: http://www.opendns.com/home/nobloat ) and further independent information can be read here:
    http://reviews.cnet.com/8301-13727_7-57338784-263/free-dnscrypt-tool-enhances-ma c-web-security/?tag=mncol;txt
    and here:
    http://www.macworld.com/article/1146064/troubleshootdns.html?t=234
    Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu, and in the box marked 'DNS Servers' add the following two numbers:
    208.67.222.222
    208.67.220.220
    (You can also enter them if you click on Advanced and then DNS)
    Sometimes reversing the order of the DNS numbers can be beneficial in cases where there is a long delay before web pages start to load, and then suddenly load at normal speed:
    http://support.apple.com/kb/TS2296

  • I get an error that says can't connect to the itunes store when I search for a specific artist only

    Hi all,
    When I try to search for music by a specific artist in the iTunes store on my iPhone 5, I get an error that says "Can't connect to the iTunes store".  This only happens when I search for music by this band.  I can search for other artists and listen to song clips and everything seems to be connecting to the iTunes store just fine.  But for some reason, it doesn't work with this artist.  The band name is July for Kings.  Not sure if anyone else has had this issue, but I hope so!
    Thanks,
    Rick

    IF you are not able to resolve your issue then contact Apple Support at https://getsupport.apple.com/GetproductgroupList.do?caller=ikb&PRKEYS=PL220,1316 29,PL113,PL302,PF3,PF4,PF9,PL303,PL339,p…
    hopefully they can help. You may also be interested to know that for some reason it is just not available to a lot of people at the same time. Appears to be an issue of more users than their servers can handle. Has happened periodically for at least 6 months that I know of but apparently users are able to use within several days if there are no other issues with the users device.

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