Can't connect to App Store or iTunes Store

For the past two days, I haven't been able to connect to the App Store or iTunes Store. This is happening on all Apple devices connected to my home network - a new iMac, iPad Air, and iPhone 5. Every attempt to open the App Store or iTunes Store results in a spinning wheel for a few minutes followed by an error message "Can't connect to the (App/iTunes) Store". The App Store will display the Updates and Purchased Items, but that's all. It will not open Featured or Top Charts. I have tried with wifi and with an ethernet cable to connect the iMac. Here's where things get weird. My iPhone will open the App Store and iTunes Store if I turn off wifi and use LTE. I can do the same with my iPad if I use the iPhone as a hotspot. I connected the iPhone to two different wifi networks away from home and had the same issue... works over LTE cellular, but not wifi. In addition to this, all of the Apple support pages load extremely slowly, I am using an Airport Extreme as router. I've reset the cable modem, reset the router, reset network setting on the devices, powered down all devices, etc. All other web apps and web pages load just fine. Only those related to App Store, iTunes and Apple Support seem to be affected. The Apple main and product pages also load with no problem. Is anyone else having problems with the App Store and iTunes Store? Is there an obscure setting somewhere that I'm missing? Everything was working fine until a couple of days ago.

Back up all data.
Unlock the Network preference pane, if necessary, by clicking the lock icon in the lower left corner and entering your password. Cllck Advanced, open the DNS tab, and change the server addresses to the following:
          8.8.8.8
          8.8.4.4
That's Google DNS. Click OK, then Apply.
In Safari, select
          Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. If you’re using another browser, empty the cache. Test. Any difference?
Notes:
1. If you lose Internet access after making the above change to your network settings, delete the Google servers in the  Network preference pane, then select the TCP/IP tab and click Renew DHCP Lease. That should restore the original DNS settings; otherwise restore them yourself. Remember that you must click Apply in order for any changes to take effect.
2. I don't use Google DNS myself, though I have tested it, and I'm not recommending it or any other DNS provider; the server addresses are offered merely for testing purposes. There may be privacy and technical issues involved in using that service, which you should investigate personally before you decide whether to keep the settings. Other public DNS services exist.

Similar Messages

  • Can I download free apps from the iTunes store, without submitting a credit card number?

    I've tried to download free Apps from the iTunes store several times. It tells me to login, so I do. Then it says "This Apple ID has not yet been used with the iTunes Store. Please review your account information." When I click Review, then I click continue, I Agree to the terms and conditions, then it wants me to enter my credit card number! BUT ITS FREE!!!!!

    Hi..
    Try here >  Create an iTunes App Store account without a credit card
    Apple verifies your account information with every transaction whether paid or free media.
    Select None ...
    FYI... the None option is not available in all countries.

  • Can't connect to the server Or iTunes Store on Apple tv

    JJust connected Apple TV and get it going. I connected to my home network no problem, and went to connect to the iTunes Store. Put in my normal Apple ID info, and yes I checked on my iPad, that it was correct. Get the error, can't connect to iTunes Store.
    any ideas?

    Assume you've restarted it.
    If you are only seeing Computers and Settings icons now that would imply connectivity to the internet has been lost -- if you see the other icons, can you play movie trailers, YouTube snippets etc  If so unless the iTunes Store is having temporary issues you should be able to connect.

  • How can I gift an app from the itunes store

    How can I purchase an app and gift it to someone?

    There are instructions on how to gift content on this page : http://support.apple.com/kb/HT2736#4
    If you are trying to do it from your device (iPad, iPhone, iPod Touch) and they are on iOS 6 then it won't work, you will need to try doing it from your computer's iTunes
    You can also only gift content to people whose iTunes account is based in the same country as your account

  • I can't connect my phone to the iTunes Store which means I can't upgrade any of my apps or download new ones

    Need help urgently

    You've tried logging out of your account on your phone and logging back in to see if that fixes it ?
    If it doesn't then try closing the App Store app via the phone's multitasking bar : from the phone's homescreen (i.e. not with the App Store app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, press the '-' in the top left of the App Store app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
    Also do a soft-reset (i.e. a reboot) and see if you can : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear (you won't lose any content).
    Then see if the App Store app can connect.

  • I updated my software in my iPad, can't connect to App Store or iTunes, It says that I have to change to US account, right now I'm in Mexico, how can I change it to mu US account.

    I updated my software in my iPad, can't connect to App Store or iTunes, It says that I have to change to US account, right now I'm in Mexico, how can I change it to my US account

    Back up all data.
    Unlock the Network preference pane, if necessary, by clicking the lock icon in the lower left corner and entering your password. Cllck Advanced, open the DNS tab, and change the server addresses to the following:
              8.8.8.8
              8.8.4.4
    That's Google DNS. Click OK, then Apply.
    In Safari, select
              Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
    and confirm. If you’re using another browser, empty the cache. Test. Any difference?
    Notes:
    1. If you lose Internet access after making the above change to your network settings, delete the Google servers in the  Network preference pane, then select the TCP/IP tab and click Renew DHCP Lease. That should restore the original DNS settings; otherwise restore them yourself. Remember that you must click Apply in order for any changes to take effect.
    2. I don't use Google DNS myself, though I have tested it, and I'm not recommending it or any other DNS provider; the server addresses are offered merely for testing purposes. There may be privacy and technical issues involved in using that service, which you should investigate personally before you decide whether to keep the settings. Other public DNS services exist.

  • Its my ipad 3 when i open appstore it says can not connect to app store and the same thing happens with itunes store

    its my ipad 3 when i open appstore it says can not connect to app store and the same thing happens with itunes store?

    1. Sign out of Apple ID and sign in again
    2. Settings>General>Date & Time>Set Automatically>On

  • Can't connect to App Store on my iPad however I could connect to iTunes store

    Hi everyone , I am newbie have n't used iPad before so don't know much details..but the problem I am experiencing is I can't connect to apps store or the game server which is always down every time..but I could connect to iTunes Store and I could check my mail and browse the Internet ..what should be  my next steps to correct the problem?

    Just got off the phone wih apple support for the same issue, but with iphone. itunes is down and may be for the next couple of hours.

  • I bought new Macbook Pro 13" around two months before .My Apple ID is working on all other things except app store . It is buffering for a lot of time and lastly coming on screen " can not connect to app store " Please help me

    I bought new Macbook Pro 13" around two months before .My Apple ID is working on all other things except app store . It is buffering for a lot of time and lastly coming on screen " can not connect to app store " Please help me

    Have you tried repairing disk permissions : iTunes download error -45054

  • After i redeemed my itunes gift card, i can't purchase anything in the app store or itunes store. When i press purchase, the security questions page will pop up and after you answered all questions it will force restart my iphone. Can anyone help me?

    After i redeemed my itunes gift card, i can't purchase anything in the app store or itunes store. When i press purchase, the security questions page will pop up and after you answered all questions it will force restart my iphone. Can anyone help me?

    Hi godfest,
    Welcome to the Support Communities!
    The articles below will get you connected with the iTunes Store Support.  These folks can review your account with you:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/ht2727
    Cheers,
    - Judy

  • MacBook Pro Can't connect to App Store

    Hi, All friend
    Please to help me about Macbook Pro can't connect to App Store.
    When i open App Store, So Message like this :
    One Moment Please.
    Connecting to the iTunes Store.
    Loading...
    I wait it for along time but can't not open it.
    What can i do it?
    Please to help me and give new advice to me.
    Thank you so much all friend

    HI ...
    Try here >  Can't connect to the iTunes Store

  • After moving from my home country (Poland) to the Middle East (UAE) with the same computer I can not get connected to Apple Store and iTunes Store.

    After moving from my home country (Poland) to the Middle East (UAE) with the same computer I can not get connected to Apple Store and iTunes Store. Any clue why?
    Regards,
    Maciek

    Click the round flag icon bottom right corner of the App Store window.

  • Can sign in with Apple ID, but can't connect to App Store for updates

    My wife just received her new iPad on Friday. When she went to update the apps that indicated they needed to be updated, she was able to sign in with her Apple ID. However, after a few seconds of processing the message appears that her iPad was unable to connect to the App store. (She was connected to the internet through WiFi). The next day at the Apple Store, the same thing happened as well as to other users, including those at the Genius Bar so we are not alone. Any insights? We thought that by the end of the weekend the issue may have been resolved (high traffic / server overload???) but still locked out of the App store.

    OK so here is what seems to be the problem -- Apps and under which account they were purchased / downloaded. My wife had downloaded a slew of apps under my Apple ID in the past, so when she attempted to sign in with her Apple ID there is now a conflict (this was not an issue before iOS 5.1 or so it seems). This simple fact totally prevents access to the App Store. This explains why my iPhone could connect to the App Store (it only has apps downloaded with my Apple ID) and hers could not.
    So we sat down and made a list of all of the apps on her iPhone and iPad (the ones she wanted to keep), then went into iTunes and clicked on APPS (under Library in the left column). Once you are in there, a list of apps installed appears. Right click (option-click) on each app icon to GET INFO -- this displays which Apple ID account was used to download that particular app. (Thanks Rysz)
    Thankfully all of the apps that were causing the conflict were free, so it was simply a matter of deleting these particular apps off of iTunes (on her iMac -- right click to delete) as well as her iPhone and iPad. Then all you need to do is re-download them when she is signed back into the App Store with her Apple ID.
    After I deleted all of the apps, I again tried to sign in to the App Store to re-download the apps she wanted to replace. But I was still getting the dreaded error message stating "Can't Connect to App Store". So on her iPhone I went to Settings and reset the network connection, signed back in to our Airport WiFi network. Tried again, no luck. Signed out of the App store and re-signed in, and glory hallelujah -- I was now able to access the App Store and start the download process for both the iPad and iPhone (thanks Thom_D for the suggestion).
    Once everything was back to normal, plugged each device in separately to her iMac and resynced in iTunes. Knock on wood, I think it is now working like before.
    Hope this helps a fellow user out there.

  • I am a US resident but spend several months each year at my house in England. Is it possible for me to download UK iPad apps from the iTunes Store? Right now they seem to be restricted. Can I set up an alternate iTunes account using a UK credit card?

    I am a US resident but spend several months each year at my house in England. Is it possible for me to download UK iPad apps from the iTunes Store? Right now they seem to be restricted. Can I set up an alternate iTunes account using a UK credit card?

    When you go to Starbucks, you'll need to first go to Settings on your iPad and choose Network. You'll see ATTWIFI as one of the available networks. When you click on that to select it, you should be immediately sent to AT&T's sign in page. You just need to check the box that says you agree to their terms and conditions and then hit the Connect button and you'll be online. One warning, however. If your Starbucks is anything like those in Manhattan, be prepared for really slow wifi. It can be a real pain waiting for pages to load sometimes.

  • HT6119 I buy a new iPhone s5   When I enter to iTunes Store   The iTunes Store won't connect.    I have a Apple ID     But.  I am from Algeria       Plz how can iTunes Store connect

    I buy a new iPhone s5   When I enter to iTunes Store   The iTunes Store won't connect.    I have a Apple ID     But.  I am from Algeria       Plz how can iTunes Store connect

    What have you tried to fix it ? If you haven't already done so then see if any of the following fix it :
    - log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in
    - close the iTunes store app via the multitasking bar and see if it works when you re-open it : double-click the home button to open the taskbar, and then swipe or drag the iTunes store app's screen from there up and off the top of the screen to close it, and click the home button to close the taskbar.
    - soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.

Maybe you are looking for

  • SUBMIT and return the value of that report into internal table

    Dear all, I have a requirement. I want to submit a report and return the value of that report into my internal table. How to do this. Pl. guide.

  • Image size?

    Hi, I have an image that fills a Powerpoint slide. I drag it into Ibooks Author. It shrinks to fit the half of the page. I heard not to do that and resize the image in Photoshop. Is that necessary? If so, what's a good size for an image on like the r

  • ARD Reporting failing and causing thousands of entries in my system.log for my OSX Server clients

    I have a small four system network - all running latest version of Mavericks with latest (3.7.1 ARD) 1) OSX Server running File Sharing, DNS, OpenDirectory, Web 2) OSX Server running DNS (secondary), OpenDirectory (secondary) 3) OSX Server - installe

  • Cant get rid of mini as main device can't get video pod to sync

    I just got a video ipod to replave my old ipod mini, but my itunes will only recognize and sync my mini. I've tried re-installing and backing up all my songs and then reloading them into library. I'm at a loss. If anyone knows how to fix this please

  • Help on mapping problem

    Hi All I have the following challenge I have to map one field once for the header and as many times as it occurs for the item This is the source structure <segmen20> <segmen24> <belnr>10</belnr> </segmen24> <segmen24> <belnr>10</belnr> </segmen24> <s