Can't connect to bbm

Hi can anyone help. I have Uncaught exception: java.lang.NullPointerException coming up when I try to go into my bbm. Anyone know what to do.

Hey Chivdiv,
Welcome to the BlackBerry® Support Community Forums.
Please have a look at the follow article found at our BlackBerry® Technical Solution Center that covers Uncaught exception: java.lang.NullPointerException error message displayed when launching BlackBerry® Messenger:
BlackBerry smartphone Address Book displays a single contact duplicated several times after a software upgrade
http://btsc.webapps.blackberry.com/btsc/KB24701
I hope this helps,
Thanks.
-HB
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Use your BlackBerry browser to go to http://blackberry.com/bbm and download/install the Messenger application again. At the pre download screen, see if you get the most recent 6.2.0.56 version.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Can't set up BBM - "no blackberry data"

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My BlackBerry ( Bold 9930 ) can't connect to my BlackBerry ID
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OK...I still don't find anything exactly matching what you report...often, there are also error codes in the popup message, and those are quite helpful as well. But, this is the closest I can find:
KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
You of course can also search those public KB articles.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hi, Limanngbana. Did you also check if your phone is set to the correct region? Go to Settings > Region. Apart from it, were you able to download any apps from the Store? Try switching your connection from Wi-Fi to mobile data or vice-versa to further check the issue. Note that some app may only be available to some countries/region.
Hoping for your timely response.

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FlowerFaerie087 wrote:
I definitely have a data plan.
Yea, I'm going to ask anyway. But, do you have THE BlackBerry Data Plan from your mobile provider. Not just any generic data plan will cut it.
FlowerFaerie087 wrote:
I can connect to the internet easily by wifi
Doesn't matter. You can connect to the internet even if you remove the SIM completely from your BlackBerry.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Chris... Indian? Are you in India, England or where, on Orange?
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1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Hello,
Please try and finish your post...it seems you hit "Post" prematurely...
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Back to top
Environment
BlackBerry® Internet Service
Back to top
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1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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1. If any post helps you please click the below the post(s) that helped you.
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4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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Knowledge Base Updates
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Can't connect to router through airport (problem with encryption)

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The router is using WPA personal encryption, and when using this the macs can connect to the wireless network no problems, but then they aren't able to use the internet. as i said though email still works without any problems. We spoke to the tech support at our ISP but macs aren't very common in south africa, so they just suggest we change the encryption from WPA to WEP encryption. I tried both 64 bit and 128 bit but every time i get an error saying: There was an error joining airport network. If I turn off encryption though everything works fine and the macs are able to access the internet without any problems. Anybody have any ideas what might be wrong?

I am having the same problems since 3 days ago (Imac core 2 duo 20" 2,16). I think it was after the 10.4.10 upgrade.
I haven't tested if I can connect an open network (without encryption).
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Powerbook G4 can't connect via ethernet but connects via airport

We have a small office network connected to an Efficient Networks DSL router that's managed by our isp. The router has 4 ports and a linksys 8 port switch is connected to one of those ports. Another D-Link wireless router/switch is connected to another port.
2 i-macs connect without problem via ethernet cable. They are set to DHCP and get 192.xx private addresses. Both run 10.4.5. Another older imac running 9.2.2. also has no problems.
I recently purchased a powerbook G4 and it will not connect via ethernet to the Efficient networks router. At first it was connected to the linksys, so decided to connect it direct to the Efficient Networks router. With DHCP, it acquires a 169. internet address which is self generated (i.e. no real connection). I tried to give it a static private address (talking to the isp provider). They could see the powerbook but saw all zero's (presumable mac address). By the way the Powerbook works perfectly at home connected via ethernet cable to a D-Link router connected to a cable modem so it's not a physical problem. I even checked the ethernet cable I used in the office with another computer - no problem.
When I switch to airport in the office, the powerbook connects to the network and the internet. I get some strange warning messages showing the server's and the router's private ip addresses. I click ok, and the powerbook finds an unassigned private ip address. It's the only way it will work, but it causes problems, because I can't connect to one of the network printers. Speed also isn't great.
Can anyone give me advise how to proceed. I am no expert on this stuff so keep it as simple as possible.
Tks

Tim,
Thanks for your help. Here's what I've done before reading your e-mail. The D-Link DI-524 wireless router is connected to the Effiicent Neworks DSL router as you mentioned. One ethernet port of the EFF.Net. router is connected to the WAN port of the DI-514.
Because I have a D-Link router at home which works flawlessly with my powerbook, I decided to connect the ethernet cable of the powerbook to the D-Link which has 4 ethernet ports. Lo and behold, the powerbook acquired a private ip address and connected to the LAN and internet!
When I connected the powerbook direct to the Efficient Networks router, it could not communicate. I believe that there must be some software incompatibility between the powerbook and the Efficient Networks router. By connecting to the D-Link, the D-Link assigned an ip address to the powerbook, and it could connect to the server, lan, etc..
Only problem is that I have a Brother network printer that cannot connect to the powerbook. My powerbook cannot find it on the network. Because there is a linksys switch connected to the efficient networks router's third ethernet port, maybe as you said, going through the D-Link via DHCP (when the Linksys is also acting as a DHCP server, might cause this type of problem. What do you think?
As a final note, other imac G5's connected to the linksys switch (which then connects to the Efficient Network's router) have no problem connecting to the lan or internet and have no problem connecting to any of the printers. When I put the powerbook on that switch, I could not connect to the internet - i.e. whether connecting via the lynksys switch or direct with the efficient networks router - same results: no internet connection whether manually or via DHCP.
So the imac G5 has no problem with the efficient networks router but the powerbook G4 hits a brick wall. The G4 likes the D-Link router. I am concerned (and I will have to check this) that if I turn off the dhcp server feature from the D-Link, that whatever software issue crops up between the powerbook and the Efficient Networks router, will rise up again, because the D-Link will act like a simple switch (just like my linksys switch), and we'll be back to square zero. In any case, no harm in trying. This may be the cause of the Powerbook not seeing that Brother printer (even though it sees another printer and other macs).
Having spent hours reading about network problems, I think it's safe to say that macs have problems with certain routers. Why a G5 works and a powerbook G4 doesn't is beyond me, but clearly software must play a role.

Can't connect to bbm

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