Can't connect to Blackberry Link with USB

My Z10 will only connect to blackberry Link through Wi-Fi, when I turn Wi-Fi off and plug in with a USB cable it says not connected. I tried removing it then adding it again, reinstalled Blackberry Link, rebooting computer restarting phone nothing seems to work. I want to backup my phone but can only do it with a USB cable. If anyone has had this problem and solved it could the please help?

Perhaps this is too late for those with the problems connecting Z30 via USB in BBLink.
Anyway, the definitive solution is as follows: (this only applies to Windows)
1. Uninstall the BB Desktop Software 7 (BBOS) from your computer, and have only BBLink. (it is said that you can run both BBOS Desktop as well as BBLink on the same pc however, if you do, BB10 devices will only connect through Wi-Fi and won't be able to back up. this is because the BBOS Desktop driver has priority over USB network interface.
2. Once BBOS Desktop is uninstalled, then turn the wi-fi 'off' in your BB10 device, then turn off the BB10 device, then connect the said device via USB, and when you do this, your computer will automatically pick up the driver from your BB10 device, and your device may reboot (if not just turn it on and wait couple of minutes).
3. Open BBLink, and wait for the password prompt screen to log into your BB10 device.
That's it, all done. Thanks!

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