Can't connect to Internet with new W520

I have a new ThinkPad W520 (4270). My ISP is RoadRunner from Time Warner Cable. The modem is Ubee U10C018. I am trying to make a direct wired connection using the USB option. I installed the drivers from the supplied disc, the message says they're installed, but the Device Manager says the USB Cable Modem has no installed drivers. I tried downloading the driver from the UbeeInteractive web site onto a flash drive using my old computer, which works fine with the aforementioned modem (and which I'm using now to post). I then reinstalled the driver from the flash drive onto the W520. Again, the message said the driver had been successfully installed, but the Device Manager says the modem has no installed driver (and "Update Driver" is greyed out). I spent two hours troubleshooting on the phone with TWC, who then said it wasn't their problem.
Help, anyone? Thanks for listening.
Solved!
Go to Solution.

Hi SSDee,
I wanted to use the USB connection for a couple of reasons: 1) No Ethernet cable was supplied with the modem, and 2) I have the modem connected to a USB hub and want to be able to quickly switch between two different laptops using the one USB cable to the hub, which also has a printer and a mouse receiver attached. (I did try connecting the modem directly to the new laptop without the hub just in case there was a problem with the hub, but that didn't work, either. It seems clear that this is a driver issue, since everything works fine on the older laptop.)
I am frustrated that no 64-bit drivers seem to be available, and the old drivers say they've been installed, but Device Manager begs to differ...
However, I think at this point I will obtain an Ethernet cable and try it.
Thanks for the response.

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