Can't connect to iTunes Match (Again)

In an inauspicious start to 2013, I can no longer connect to the iTunes Match service.
It gives me the error -"We could not complete your iTunes store request. An unknown error occurred (4002). There was an error in the iTunes store. Please try again later"
I've been trying for 2 days so far with the same result.
Is anyone else having this problem?

I found a solution ...
Turn off iTunes Match, then turn it on again.
This forces it to re-scan the library and then it works again.

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HT204406 iTune 11556 error message! Just finish uploading my music and can't connect to iTune match!

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Many thanx.

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How can I connect to Itunes store again looks like it stop connecting. I ran the diagnotics and this is the results:Firewall Information Windows Firewall is on. iTunes is enabled in Windows Firewall. Connection attempt to Apple web site was unsuccessful

I ran the diagnostics in Itunes and this is the results
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
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Last successful iTunes Store access was 2012-04-15 22:46:58.
Itunes just keeps loading

Use this article to continue trying to troubleshoot this issue.
Can't connect to iTunes Store
B-rock

I can't connect to iTunes Match for 90 DAYS?!

What the F??
I only have Match on one account... Yesterday I forgot my password, and was reminded that I have an old account from YEARS ago. They both share the same email account and password. The account I use right now's account name is the email address. They even have the same password and contact information... I logged into that account so I could download whatever songs weren't in my iTunes library at the moment, got my 6 (Only 6!!) songs, and then logged back into current my account. I authorized my account to play the old account's songs, and tried to get them to go through iTunes Match, but the option to "Send to iTunes Match" was gone... so I turned it on, and now I get this error:
"This computer is already associated with an Apple ID.
You can use iTunes Match on this computer with just one Apple ID every 90 days. You cannot associate this computer with a different Apple ID for 90 days."
What the F?? The only computer that has iTunes Match IS this computer! This is even the EXACT SAME computer I used with my old account! How does this make any sense?! If I didn't have an essay due today I would call them right now. This just makes zero sense at all. How can I be locked out of iTunes Match through the computer/account that PURCHASED it?!

So... I'm trying to install OSX Lion and see if that will count as a "new computer". [I have Snow Leopard right now] If I have to I guess I'll try a clean install after that too... Or, does anybody know if I should go straight for a clean install first, and then transfer my files afterwards?
I think the worst part of all this is that the other iTunes account tells me to "Purchase iTunes match" if I switch to it. I was hoping I could at least use that account for 90 days and then switch back, but it won't even let the computer/account that I supposedly "switched" to use iTunes Match without buying it again... That also makes no sense to me. If the account I switched to hasn't even purchased iTunes Match, then how could I have switched to using that library? o.O
All of my music is on an external. There's really no difference between me borrowing a friend's laptop, changing the settings, connecting to the external, and then turning on iTunes Match when I need to (plus, my friend would get a ton of free music in the process if they want to keep them). How exactly does this help Apple? O.o
I'll update if installing OSX Lion helps at all...

Can't connect to iTunes Match

Some odd things have been happening to my account. First, I couldn't buy apps or music with my phone. Then iTunes Match stopped working.
I managed to rectify the phone problem by changing my apple id's password across the board.
I turned it off and turned it on again (iTunes Match in iTunes, that is) but now it won't connect properly. It fails at 'Step 1: Gathering information about your iTunes library'. Then it says my network connection was reset.
Any ideas?

Hi,
Do you use the apple ID and password?
Have you subscribed to imatch?
Jim

Ibooks will not open the featured books page and gives an error message can't connect to iTunes Store. I have logged out and back in again and have restarted neither have worked. Any other suggestions?

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Hello Tm115,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Best of luck,
Mario

HT204053 How can I delete all itunes match data

Hi,
I have itunes match running on my mac mini and it works fairly well. Unforuntely I believe my son has matched all the songs on my PC which is connected to a different library. I now have loads of duplicates and many,many split albums. How can I remove all itunes match data and start again with the library that is on my mac. ANy help would be very much apprecaited as I have a complete jumble of music now!

Select the items you don't want in iTunes and delete, when prompted check the box to have them deleted from iTunes Match.

My new iPhone 4S can't connect to iTunes, App Store or iBooks via Wi-Fi. Works with 3G network. How to fix this?

My new iPhone 4S (week old) can't connect to iTunes, App Store or iBooks via Wi-Fi (and some other apps e.g. Hollister – but most of the other apps like Safari or ebay work fine). There is no problem with those apps loading via 3G network. When I turn off the wi-fi, it runs over 3G and i can access App store without any problem. When i turn off the 3G network and turn the Wi-Fi on, those apps like App Store won't work, other apps work fine. When i turn on both Wi-Fi and 3G, the App store (and so on) is also not working, other apps are.
I also found out that when the Wi-fi is on and I sign out my apple ID, the App store starts working! But when I log in again, it will imediatelly stop working. I've tried logging in with others apple IDs, still with the same result. There is no problem with my apple ID account, because it works on my iPad, even via Wi-Fi.
When i first set up my iPhone, there were no complications using App store ia Wi-fi with exactly the same account. I don't know if it has anything to do with it, but this problem started when i logged in with my UK account and then wanted to log back in with my Czech account.
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Does anyone have any idea how to fix this?
I would really appreciate ANY help. This porblem is driving me crazy!

I am also having the same issue. Please help!

I'm stuck I've just been charged for the same purchase twice but when I go to report it, I get a message telling me that I can't connect to iTunes!;( I'm totally confused because I've done everything I could think of to try! Can u help

Please can you help me, I'm stuck!
It all start when I purchased some coins for the Facebook game bejewelled & it's gone down hill from there.
First after putting my password I got a message telling me my purchase was unsuccessfull then was prompted to put my password in again which I did & a message flashed up for a second saying something about my purchase being successful but not downloaded but soon after my coins appeared so I didn't think much more of that. UNTIL I got emails showing my purchase, which would fine as nothing is free but I realised I had been invoice twice for the same purchase, so I panick think how can I can my money back, so I clicked on the report a problem highlight in blue & I'm transferred to iTunes, after a short while a message pops up telling me I can't connect to iTunes.
I've tried lots of different ways to fix this but had no joy, I can't seem to get onto iTunes to get any suport either but it's still letting purchase stuff & look & purchase music & apps though iTunes, I've reset my device & also plug into my laptop, checked all my settings on the device etc:-
I've ran out of ideas, CAN YOU HELP!;)
Thanks

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

I can't read or download books all so says can't connect to iTunes

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Hi Mrstiddy,
Welcome to the Support Communities! If you are not able to connect to the iTunes Store to download iBooks, restart the device. If the issue persists, try these additional steps:
Can't connect to the iTunes Store - Apple Support
http://support.apple.com/en-us/HT201400
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update(iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
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I am not able to connect with Itunes Match. I constantly receive the message error 4010

I am not able to connect with Itunes Match. I constantly receive the error 4010.

I can run the general "Update iTunes Match" from the menu but cannot add individual tracks by right-clicking (control-clicking) on them the way I usually do. Then I get the 4010 error message.
Based on other posts here, I can assume the problem is not just me.

My ipad2 says it can't connect to iTunes Store when I try to download something. I could do this a few days ago but not now. Anyone know why?

My ipad2 says it can't connect to iTunes Store when I try to download something. I could do this a few days ago but not now. Anyone tell me why?

Try signing out then back in. Try again.

Why I can't connect to iTunes store

Every time I try to update something in my iPad can't connect to iTunes store. I key in all my passwords and change my passwords is still not working. Any reason why is message always show up.

Kevin,
We've all been there before. Fortunately, there are some steps we can take to troubleshoot. First off, let's verify that you can connect to the internet from your iPad in the first place:
Open Safari and type www.apple.com. Does the website load? If not, go to Settings>Wi-Fi and select your preferred network. If you prefer to use 3G or 4G data, make sure you've connected that instead. Try bringing up Safari again and verifying the website loads. If not, you'll need to contact AppleCare Support for further troubleshooting.
If you're able to connect to the Internet, but are unable to connect to the iTunes Store, make sure you can do the same from another device on the network (i.e. Computer, iPhone, iPod Touch, etc.) If no other device can access the iTunes Store, it could be a port setting or firewall issue with your network. However, if it's isolated to your iPad alone, the App might need reset. Try this:
1. Log out of your account by going to Settings>Store
2. Quit the iTunes Multitasking Session by rapidly double-pressing the Home button, holding your finger down on the iTunes icon until it giggles, then selecting the red minus sign. Press the Home button again to return to the home screen.
3. Go back into the Store (Settings>Store) and sign back into your Account.
4. Bring up iTunes and attempt your purchase again.
If none of these steps help, I would contact AppleCare directly as it could be a software defect that iTunes support could cure. Calling AppleCare first would allow them to determine if there aren't any hardware defects, prior to forwarding your case to iTunes support. -They are very fast in resolving any issues and I've had nothing but good experiences with them in the past.
I truly hope this helps! Good luck!

HT1430 How do I fix my locked IPad that can not connect to ITunes

My IPad is disabled with a passcode on it and I can not connect to ITunes like it is telling me in order to reset it. How do I get back into the IPad to fix this problem? Also, I don't remember the passcode. It is from my IPad 1 and I am trying to fix it for games for my 5 year old son.

iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

TS3694 Error message in App Store saying "Can not connect to iTunes Store"?

Just started using my iPad 3 that I just recieved for my birthday a few days ago. Last night went to download a new App from the App store, which was free. After hitting the "free" button and continuing on and hitting the "download App" button I received an error message saying "Can Not connect to iTunes Store" and the word "OK" under that to make it go away. I continued on with other games to see if it was just an issue with that one but no matter what i hit it says that same error message. I spent hours on the phone with Apple Support only to have the gentlemen have me save everything on my iPad onto my iTunes on my PC and then start to Restore to Factory setting and then was told if had any issues to call them back. I left the room for about 5 min. only to come back to have an error message saying "The ipad could not be restored, an unknown error occurred (3014). I was just wondering if anyone else is having any issues similiar to mine. Please advise. My next step is to call back up and ask to speak to a Support Specialist the gentlemen said..once it goes to the "restore" point regular tech support can not help he explained.. Just frustrated after spending over 1 1/2 hrs on the phone to have gotten nowhere and now have to call back and start again with something brand new.. I just think i got a lemon!!

This what Apple's iTunes specific error codes support article says about that particular error.
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network.

Can't connect to iTunes Match (Again)

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