Can't connect to itunes server

Question

we downloaded an itunes software upgrade last week and since then cannot connect to the itunes server. Connection to the internet is fine though. We searched the entire apple website and found no help to our problem. Finding a phone number to call was a challenge to say the least. No 24/7 tech support. Does anyone know how to fix? Thanks.
Sharon

Answer 1

I too am having the same problem. I can access the Music Store, internet via IE, but can't update my iPod. The error message is "iTunes could not contact the ipod softare update server because you are not connected to the internet." But i am connected (see, i was able to post a reply - got to the internet somehow.
Here's my diagnostics:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Hewlett-Packard HP Pavilion dv8000 (EU006UA#ABA)
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Current user is an administrator.
The current local date and time is 2007-12-21 11:48:40.
Video Display Information:
NVIDIA GeForce Go 7400
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {CA5AD91E-7757-4FEE-9B25-291A5E747189}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport
IP Address: 192.168.1.107
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Fri Dec 21 11:31:28 2007
Lease Expires: Sat Dec 22 11:31:28 2007
DNS Servers: 192.168.1.254
192.168.1.254
Adapter Name: {A7732329-D678-460E-A4FB-9BD8F7A99A70}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Sat Dec 22 11:31:28 2007
Lease Expires: Sat Dec 22 11:31:28 2007
DNS Servers:
Active Connection: (none)
Connected: No
Online: No
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.6.1),
F: HL-DT-ST DVDRAM GSA-4084N, Rev KQ09
Drive is empty.
** iPod Connectivity Tests **
iPodService 7.5.0.20 is currently running.
iTunesHelper 7.5.0.20 is currently running.
Apple Mobile Device 1.14.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
JAKE'S I-PO (G:\), Fifth Generation iPod (iPod with video) running firmware version 1.2.1
Serial Number: #############
Bus Speed: 61440