Can't connect to itunes store after upgrading to ios 5.01

hi there.  after having recently upgraded my iphone 4 to ios 5.01, i cannot access the itunes store to update any of my previously installed apps or purchase any new apps.  i've already tried doing a soft reset (home button + sleep button) and have also restored my iphone to factory settings to no avail.  can anybody help?
thanks.

kipfkd01 wrote:
I was able to connect to the iTunes store before the upgrade but after going to iTunes 10 I have not been able to. Whats going on?
Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? Some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure. If you have Norton, you can find instructions for that utility on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps.

Similar Messages

  • Can't connect to iTunes store after upgrade to iTunes 10.5

    I've been trying to get this to work all day. I've done the whole uninstall in this order and reinstall several times to no avail. I've also tried the "netsh winsock reset" thing I saw on another question which also didn't work.
    On top of this whenever I try to sync my ipod touch 4g with it, it says that the iPod touch timed out so it couldn't sync (tried to sync several times).
    Then I tried to upgrade to iOS 5 (also tried several times) but all I get is a frozen iTunes or the it hangs up on the backup phase. Can someone please help me solve this?!
    This is all I get when trying to connect to iTunes store:
    (Running Windows 7 Home Premium 64-bit by the way)

    I was having the same problem earlier today, and what I ultimately did to solve the issue was:
    Completely uninstall iTunes 10.5 by following http://support.apple.com/kb/ht1925
    Find my backup iTunes Library File (*.itl) from the previous version, and copy it to "iTunes Library.itl"
    See http://technicallyeasy.net/2009/03/restoring-a-previous-version-of-your-itunes-l ibrary/
    Reinstall with the previous software, iTunes 10.4.1
    The fact that the old 10.4.1 software works correctly in accessing the iTunes Store, and the new 10.5 software does not work correctly, suggests to me that there is some kind of bug in the iTunes 10.5 application itself. Hopefully the developers can figure it out. In the meantime, I'm happily working again on the previous version and will be planning to stay there until this mess has been cleared up.

  • Cannot connect to iTunes Store after upgrade to ios 5 - iPad2

    After upgranding my iPad2 to the ios5 I lost the connection to the apple store and the iTunes. I already reseted my password using the web, but I still cannot access the iTunes using the iPad2, but I CAN access the iTunes using my iphone4 and my ipod touch. Does anyone have any idea on how to solve this mistery?

    Try here >  Can't connect to the iTunes Store
    On the iPhone, tap Settings > General > Reset > Reset Network Settings
    Restart your iPhone. Try connecting to the iTunes Store.

  • Can't connect to iTunes Store after Vista SP2 upgrade

    Network connection OK & functioning. All other apps can connect to the internet. windows firewall has itunes and bonjour enabled. Flushed DNS. Upgraded to iTunes 8.2 and was able to connect to itune stores. Upgraded to Vista SP2 today and cannot connect to itunes store. Any ideas??
    Itune Diag Summary:
    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
    TOSHIBA Satellite P205
    iTunes 8.2.0.23
    QuickTime 7.6.2
    FairPlay 1.4.10
    iPod Updater Library 8.1d19
    CD Driver 2.1.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.5.1.3
    Apple Mobile Device Driver 1.43.0.0
    Bonjour 1.0.6.2 (118.5)
    iTunes Serial Number 2AA898C8821C918D
    Current user is not an administrator.
    The current local date and time is 2009-06-09 19:11:20.
    iTunes is not running in safe mode.
    Video Display Information
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {173069C1-D899-4D3E-88E1-DC7BE3560769}
    Description: Intel(R) PRO/Wireless 3945ABG Network Connection
    IP Address: 192.168.0.100
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.0.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.0.1
    Lease Obtained: Tue Jun 09 18:45:04 2009
    Lease Expires: Tue Jun 16 18:45:04 2009
    DNS Servers: 192.168.0.1
    192.168.0.1
    Adapter Name: {31DACFDD-8FC3-4A3D-BBCB-319A60DA357C}
    Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 19:00:00 1969
    Lease Expires: Wed Dec 31 19:00:00 1969
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was unsuccessful.
    The network connection could not be made.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection could not be made.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection could not be made.
    Secure connection attempt to iPhone activation server unsuccessful.
    The network connection could not be made.
    Last successful store access was 2009-06-09 14:34:29.

    Fixed it. I had both windows firewall and Kaspersky firewall tuned off. Turned Kaspersky ON and confirm iTunes was allowed. Can now connect to itunes Store!! STRANGE. It won't connect with all firewalls turned OFF???

  • Cannot connect to iTunes Store after upgrading to iTunes 10.4

    Hi, i'm using MAC OS X 10.6.8
    After I upgrading the iTunes to version 10.4 yesterday
    itunes cannot connect to the itunes store anymore
    and it would keep connecting
    i can't even cancel the connection...
    now i can't do anything with my itunes....

    I also updated my Mac OS X to version 10.6.8 a few hours ago as well and I upgraded my iTunes to the latest version, but now I can't connect to the store AND iTunes can't detect my iPhone 4! Not only that, but my iPod nano can't make a connection either. So I don't have any means to backup my files or sync my iPhone and iPod to my Mac and vice versa. In my case though, the iTunes Store doesn't even tell me that it's connecting at all, the page just says, "iTunes Store" just like when I don't have an internet connection, but the fact is, I do have internet, so why is this happening? It's really giving me a hard time to solve this issue. Is iTunes 10.4 having a problem? Help will be greatly appreciated!

  • Cannot Connect it iTunes store after upgrade

    I STUPIDLY allowed the iTunes upgrade to install today. Now I cannot connect to the iTunes store. I have completely shut off the Norton Firewall. Get this... I run the iTunes diagnostic tool (Help.. run diagnostics) and it tells me everything's connecting fine:
    I ran the diagnostics. It says all the connections are good but I still cannot connect to the iTunes store after I upgraded. I have completely shut off my firewall.
    iTunes 7.6.2.9
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.

    After several hours of searching in the forums and trouble-shooting I ended up on Norton chat support. They suggested I uninstall and reinstall Norton 360, and even gave me a free upgrade from v1.0 to v2.0 Inbetween removal of the v1.0 and reinstallation, I tried iTunes and was able to connect to the store. After installing v2.0 I can still connect so I'm running again for awhile.... .until the next update. Other people running Norton have had similar problems and Norton updates fixed it.
    I still can't run the exact same iTunes library on my Vista laptop because artwork makes iTunes crash. An early 7.x update caused this and I had to move everything to my desktop with XP.

  • Help!!!!!!!!!Can't connect to Itunes store after 7.5 itunes update!!!!!!!!!

    Recently updated to itunes 7.5. States itunes store connection has timed out. Prior to this, had no problems connecting to itunes store. Since the update wont connect. I have tried everything. Here is my diagnostic readings. Can anyone help?????????????????
    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    Hewlett-Packard Pavilion zd7000 (PD295AV#ABA)
    iTunes 7.5.0.20
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    Current user is an administrator.
    The current local date and time is 2007-12-23 15:19:36.
    Video Display Information:
    NVIDIA GeForce FX Go5700
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {085B0F32-8F99-4C01-A30E-2C36B51AAF5B}
    Description: Broadcom 802.11b/g WLAN - Packet Scheduler Miniport
    IP Address: 192.
    Subnet Mask: 255.
    Default Gateway: 192.
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Sun Dec 23 14:28:29 2007
    Lease Expires: Mon Dec 24 14:28:29 2007
    DNS Servers: 24.94.163.100
    24.94.163.100
    24.94.163.101
    Adapter Name: {B8FEA33F-7964-4899-8DC4-B56691878776}
    Description: Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Sat Dec 22 13:06:20 2007
    Lease Expires: Sun Dec 23 13:06:20 2007
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iPhone activation server unsuccessful.
    The network connection timed out.
    Message was edited by: mikelj13

    I am afraid the are many possible causes for this.
    Have you ever been able to connect to the store? If so, did you change anything just before the problem occurred?
    The best way to start is to post your iTunes network connectivity diagnostics:
    Help>>Run Diagnostics>>Network connectivity tests.
    Paste the entire result into your next post.
    In the mean time, you will see a number of threads about this which may give you some help.
    Try briefly turning off your firewall to see if that allows connection. Think about other aspects of security software, antiphishing filters, popup blockers, parental controls. Web accelerators and proxy servers can also cause problems.

  • Can not connect to iTunes store after resetting password

    After resetting password on iPhone 5,iPad can not connect to iTunes. Any one know how to correct?

    I am having the same Issues.

  • Can't connect to iTunes store after getting dumped mid-download

    So iTunes crashed while I was in the middle of downloading an album. Now I can't connect to the store to check for purchases and finish the download. I've tried everything I've found in the discussion forums and am using the most current version of iTunes, rebooted, restarted my DSL and wireless routers, flushed DNS, yadda yadda. What gives?
    Error Message: iTunes could not connect to the iTunes store. Make sure your internet connection is active and try again.
    Well, I'm posting this, so I think the active connection stuff is crap. I can't connect to the store through the regular website either. Bah!
    Thanks for any help anyone can offer~~

    I was having the same problem earlier today, and what I ultimately did to solve the issue was:
    Completely uninstall iTunes 10.5 by following http://support.apple.com/kb/ht1925
    Find my backup iTunes Library File (*.itl) from the previous version, and copy it to "iTunes Library.itl"
    See http://technicallyeasy.net/2009/03/restoring-a-previous-version-of-your-itunes-l ibrary/
    Reinstall with the previous software, iTunes 10.4.1
    The fact that the old 10.4.1 software works correctly in accessing the iTunes Store, and the new 10.5 software does not work correctly, suggests to me that there is some kind of bug in the iTunes 10.5 application itself. Hopefully the developers can figure it out. In the meantime, I'm happily working again on the previous version and will be planning to stay there until this mess has been cleared up.

  • Cannot connect to iTunes Store after Upgrade to 7.6.1.9

    Ever since I upgraded to the newest version, I can no longer connect to the iTunes store or the update server. Yes its a d@mn dialup connection, but you think it wouldn't matter to iTunes.
    I've tried thru the Bellsouth Accelerator and straight shot out.
    Here's the diagnostic log:
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    Dell Computer Corporation Latitude C840
    iTunes 7.6.1.9
    QuickTime 7.4.1
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    Apple Mobile Device 1.1.4.7
    Bonjour 1.0.4.12
    iTunes Serial Number 3451B6A3DCB6xxxx
    Current user is an administrator.
    The current local date and time is 2008-04-02 19:17:34.
    iTunes is not running in safe mode.
    Video Display Information
    Dell C840
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {BE0BF26F-B828-4CC9-B7E4-CCFAF9921D6E}
    Description: WAN (PPP/SLIP) Interface
    IP Address: 67.33.xxx.xxx
    Subnet Mask: 255.255.255.255
    Default Gateway: 67.33.xxx.xxx
    DHCP Enabled: No
    DHCP Server:
    Lease Obtained: Wed Dec 31 19:00:00 1969
    Lease Expires: Wed Dec 31 19:00:00 1969
    DNS Servers: 205.152.37.23
    205.152.37.23
    205.152.132.23
    Active Connection: Bellsouth
    Connected: Yes
    Online: Yes
    Using Modem: Yes
    Using LAN: No
    Using Proxy: Yes
    HTTP Proxy: localhost:8080
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2008-02-25 22:00:35.

    Turn off all your firewalls, software accelerators, security software like Norton/McAfee/Zone Alarm/NOD/Kapersky/etc, even the Windows firewall.
    An iTunes upgrade is actually an uninstall of itunes & quicktime, then a reinstall of the new versions.
    Those items I mentioned all see iTunes as a new program and you have to set security to allow iTunes again. So if you temporarily turn them off and can connect to the sotre, you will know that's it.
    This article has info on the Windows firewall settings:
    http://docs.info.apple.com/article.html?artnum=300870

  • Can not connect to itunes store after update

    i did an update on my itunes now when i go to the store it says "itunes could not connect to the ituns store. make sure your network connection is active and try again". it has done this before when i did an update the last time

    I have the same problem and I ran the diagnostic, and this is what I got...
    Microsoft Windows Vista x64 x64 Ultimate Edition Service Pack 1 (Build 6001)
    MSI MS-7380
    iTunes 9.0.0.70
    QuickTime 7.6.4
    FairPlay 1.5.18
    Apple Application Support 1.0
    iPod Updater Library 9.0d11
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.6.0.32
    Apple Mobile Device Driver not found.
    Bonjour 1.0.6.2 (118.5)
    iTunes Serial Number 9E3F83C9EF7C7334
    Current user is not an administrator.
    The current local date and time is 2009-09-15 23:48:45.
    iTunes is not running in safe mode.
    Video Display Information
    NVIDIA, NVIDIA GeForce 8800 GTS
    ** External Plug-ins Information **
    No external plug-ins installed.
    The LowerFilters values in the Windows registry are invalid.
    Go here for more information:
    http://support.apple.com/kb/TS2372
    iPodService 9.0.0.70 is currently running.
    iTunesHelper 9.0.0.70 is currently running.
    Apple Mobile Device service 2.50.39.0 is currently running.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {58084DD3-570B-4FE4-869B-264F7CBC49DF}
    Description: NVIDIA nForce Networking Controller
    IP Address: 155.42.195.14
    Subnet Mask: 255.255.255.0
    Default Gateway: 155.42.195.1
    DHCP Enabled: Yes
    DHCP Server: 155.42.34.9
    Lease Obtained: Tue Sep 15 23:10:02 2009
    Lease Expires: Sat Sep 19 23:10:02 2009
    DNS Servers: 155.42.34.9
    155.42.34.9
    155.42.33.10
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2009-09-13 09:18:46.

  • Can't connect to app store after upgrading to Mavericks

    After installing Mavericks, I can't update any of my apps, or open any previous apps. When I do try to sign in, it always says "An unknown error has occurred". I have a yahoo.com Apple ID, but even when I try signing in with a gmail.com Apple ID, I get the same error. What is going on?

    That worked gor me as well.
    Go to Library/Preferences/SystemConfiguration and then delete NetworkInterfaces.plist
    Restarting. Going to the system prefs/network - saving then launching the app store.
    Did the trick for me.

  • Can't sign into ITunes store after upgrading

    I had to have my laptop repaired, and I had to reinstall ITunes.  I downloaded the 64bit version from the ITunes website,

    Okay... and what's the issue?
    What happens when trying to sign into iTunes?
    No one can help if you choose to be vague and not provide details.

  • Can't connect to Australian AppStore after upgrading to iOS 6 in Europe...

    How do I connect back to my Australian App Store? Installed iOS 6 last night (Europe) and can't install updates...

    Try toggling Wi-Fi on/off on your iOS device.

  • Hi I can not connect to iTunes Store in iphone after upgrade of iO6. What should I do now ???

    After upgrade I can not open application store or iTunes Store it's coming error can not connect to iTunes Store what should I do ?

    Apparently when I updated my software this morning it logged me off my Wifi for some reason (even though the wifi icon at the top of the screen indicated it was using it), I logged back in and could connect.

Maybe you are looking for

  • How to delete file on ftp server

    hello,how to delete file on ftp server?thank you!

  • Report to Get the List of Personnel Numbers in COntrol Record

    Hi Folks, In Pao3-Control Record, we get the List of Personnel Numbers active for the current month in a Particular Payroll area, For one particular payroll area, we have around 1000 numbers , is there any standard report available to get the employe

  • Error in documentflow after System copy

    Hi experts After a system copy we are not able not use the documentflow functionality in CRM for sales orders that has been replicated to R/3. We get following errormessage: "BUS2032 with key 'order number' is not available in logical system xxx' The

  • How do I adjust the glow effects in Photo Booth?

    I'm just now buying a macbook pro 15 inch retina display and I was trying to use the Glow effect in Photobooth but it was just to "Glowy". So, is there anyway I can just adjust that one effect?

  • Themes Problem on E51

    hey ppl, i am using nokia e51, 400.34.001. Problem: 3rd party themes are not displayed in General tab under Themes. When installing everything goes fine and i get the Installation complete message. The software i am using now came installed after my