Can't connect to iTunes store on iphone

When I try to install an app through app store on phone I get message that it can't connect with iTunes store. Is the store down? Is it a phone issue.

I followed information here and corrected the problem, Thnaks!

Similar Messages

  • "Can not connect to iTunes Store" via iPhone and iPad

    I can not connect to iTunes store from my mobile divices.  I can through iTunes on my Macbook Pro running Leopard (10.6.8).  My company has not authorized update to Lion yet. 
    I have the same problem on my iPhone and iPad 1.  This has occured since updating to IOS 5.0.1, but I do not know if it is the cause or just a coincidence. 
    Since I can make purchases through my Macbook and sync, it's not a crisis, but just an big irritation. 

    Apple ID problems. 
    An additional consideration might be that I have had Apple ID problems.  With the move to an ID for iCloud my old Apple ID and a new one using an email address got mixed up and in conflict.  It took Apple Support staff to clean it up.  For a few days, everything seemed to be running fine on my new/old/restored single ID.  I did not think this was a problem, because the error sited a connection problem not an ID or password problem.  Could this be a factor?

  • Hi I can not connect to iTunes Store in iphone after upgrade of iO6. What should I do now ???

    After upgrade I can not open application store or iTunes Store it's coming error can not connect to iTunes Store what should I do ?

    Apparently when I updated my software this morning it logged me off my Wifi for some reason (even though the wifi icon at the top of the screen indicated it was using it), I logged back in and could connect.

  • HT4623 How come I can not use WIFI to update the new IOS in my iPhone 5 ? the screen pop up " you no longer connection to Internet " . And I won't be able to download any Apps using Wifi, the screen popup " can not connect to iTunes stores " ..

    I can not use Wifi at home to download Apps . The screen pop up " can not connect to iTunes Store " ?? I am using iPhone 5 . I used to be able to download any Apps before .
    I can not even download the new IOS which Apples sent to my phone to update . ???? Please help !!!
    My husband is using IPhone 5 and his phone is fine , he can use WIFI to download any apps or update any software from apple . Does that mean my phone have problem , not my WIFI right ???
    Now, I have to use my data plan to download any Apps which waste my money :( Thanks a lot !!

    Hello phonphon,
    We've got an article that can help restore your phone's connection to the iTunes Store while on your WiFi network.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Cheers,
    Allen

  • My iphone 4 says it can't connect to itunes store when I want to buy a ringtone for it.

    When my iphone 4 is connected to my computer, I can copy songs from my itune list but I can't buy ringtones from the itunes store. My iphone 4 says it can't connect to itunes store?

    Hi, Sclimer13.
    The steps in the article below will help you troubleshoot this issue.  See the section labeled Troubleshooting on an iPhone, iPad, or iPod touch.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Cheers,
    Jason H. 

  • Why is it when i try to download an app for my iphone 4s it says can not connect to itunes store?

    why is it when i try to download an app for my iphone 4s it keeps saying can not connect to itunes store?

    Unless there is an emerging issue with this, give this article a try:
    http://support.apple.com/kb/TS1368
    And you can always contact support through the express lane:
    http://www.apple.com/support/itunes/contact

  • My iPhone 4s app store application says I have 12 updates, when I attempt to update it says can't connect to iTunes store, I plugged it into the computer the other day but it hasn't helped. What can I do?

    My iPhone 4s app store application says I have 12 updates, when I attempt to update it says can't connect to iTunes store, I plugged it into the computer the other day but it hasn't helped. What can I do?

    Make sure you have cellular data connection Settings > General > Network > Cellular Data

  • New iphone 5 can't connect to itunes store

    New iphone 5 can't connect to itunes store.  No other error, password is correct.

    I just upgraded to an iPhone 5 and I restored my phone from my computer.  I was going to update my apps and I couldn't connect to the App Store. I tried signing out and signing back in but it wouldn't let me sign in again. I also tried setting the date a year ahead and signing in then set it back to automatically and tried signing in with no luck. I would like to be able to access the App Store but everything I've tried has failed. Is there some way this issue can be resolved?
    Also A good number of apps that I had on my iPhone 4 were missing after I restored my iPhone 5. I backed up my iPhone 4 on my computer before I got the iPhone and I know those apps were backed up but they didn't get restored.

  • TS3297 While updating or downloang apps in my iphone, it appears, Can not connect to iTunes Store. My software is up to date and there is no problem in wifii.

    While updating or downloang apps in my iphone, it appears, Can not connect to iTunes Store. My software is up to date and there is no problem in wifi.
    Can anybody explain why I can't connect itunes?
    Thanks in advance
    Omer

    Where are you when connected to this Wifi?
    Home - At Work - Coffee Shop other locations??
    Home -
    May need to reboot router - check ISP for any recent firmware updates for router - Reset All Settings - Reset Network Settings [NOT Erase All Content and Settings -> As this wipes the device back to factory settings]
    Work -
    See the IT Guy and ask about any "Other Security WiFi Blocks"
    Other locations [Secure WiFi] -
    Try a location with a Non Secure WiFi -> As these locataions "typically" do not have a IT Guy to go to for questions regarding [Other Security WiFi Blocks]
    Non-Secure WiFi -
    Then try the steps below [Even with the others listed above]
    Just because you may be able to get to a Secure and Non Secure Website on safari on the iphone does not mean the WiFi connection is "Perfect or ok" and I am not saying it is not.
    Also take into effect servers for iTunes updates/Apps etc could be overloaded at that time.
    You can also try a simple Hard Reset [Hold down Sleep/Wake button and Home button at same time - Once see Apple Logo release both buttons - Allow iphone to reset]
    If have already tried these and have not contacted AppleCare Support try that too.
    Hope these help you!

  • I can't connect to ITunes store both on my iPad and iphone

    I can't connect to iTunes store both on my iPad & iPhone

    This is an Apple issue, tested mine from FiOS and Comast, same errors, iPad, phone, AppleTV

  • I can't connect to itunes store or sync my iphone

    I can't connect to itunes store or sync my iphone

    Could you walk us through what happens (when you try to connect to the Store) in some more detail, please?

  • When I am trying to sign in to iTunes Store. I am requested to enter a password to the wrong Apple ID mail which does not belong to me... I can't connect to iTunes store and my Viber and Facetime are not active.

    My Apple ID was disabled. I reseted it successfully. Afterwards, when I am trying to update the pending apps in App Store on my phone, in order to sign in to iTunes Store I am requested to enter a password to the wrong Apple ID which definitely does not belong to me ('[email protected]'). Of course, I don't know this password and, consequently, I can't connect to Itunes Store on my Iphone. As a result my Viber and Facetime are not active in the meanwhile. What should I do? Thanks in advance for kind help and solution.

    Where did you get this iPhone?
    Was it new or second hand?
    You have to sign out then sign in with the correct Apple ID and password.
    Settings > iTunes & App Store > Apple ID: > do it here.

  • Why I can't connect to iTunes store

    Every time I try to update something in my iPad can't connect to iTunes store. I key in all my passwords and change my passwords is still not working. Any reason why is message always show up.

    Kevin,
    We've all been there before. Fortunately, there are some steps we can take to troubleshoot. First off, let's verify that you can connect to the internet from your iPad in the first place:
    Open Safari and type www.apple.com. Does the website load? If not, go to Settings>Wi-Fi and select your preferred network. If you prefer to use 3G or 4G data, make sure you've connected that instead. Try bringing up Safari again and verifying the website loads. If not, you'll need to contact AppleCare Support for further troubleshooting.
    If you're able to connect to the Internet, but are unable to connect to the iTunes Store, make sure you can do the same from another device on the network (i.e. Computer, iPhone, iPod Touch, etc.) If no other device can access the iTunes Store, it could be a port setting or firewall issue with your network. However, if it's isolated to your iPad alone, the App might need reset. Try this:
    1. Log out of your account by going to Settings>Store
    2. Quit the iTunes Multitasking Session by rapidly double-pressing the Home button, holding your finger down on the iTunes icon until it giggles, then selecting the red minus sign. Press the Home button again to return to the home screen.
    3. Go back into the Store (Settings>Store) and sign back into your Account.
    4. Bring up iTunes and attempt your purchase again.
    If none of these steps help, I would contact AppleCare directly as it could be a software defect that iTunes support could cure. Calling AppleCare first would allow them to determine if there aren't any hardware defects, prior to forwarding your case to iTunes support. -They are very fast in resolving any issues and I've had nothing but good experiences with them in the past.
    I truly hope this helps! Good luck!

  • No matter what I do it says can not connect to iTunes Store. What am I doing wrong

    No matter what I do it says can not  connect to iTunes Store. What am I doing wrong?

    Hey Debbie549,
    I would run through the steps in the following article, specifically the "Troubleshoot issues on an iPhone, iPad, or iPod touch" section:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Welcome to Apple Support Communities!
    Regards,
    Delgadoh

  • Can't connect to iTunes Store after Vista SP2 upgrade

    Network connection OK & functioning. All other apps can connect to the internet. windows firewall has itunes and bonjour enabled. Flushed DNS. Upgraded to iTunes 8.2 and was able to connect to itune stores. Upgraded to Vista SP2 today and cannot connect to itunes store. Any ideas??
    Itune Diag Summary:
    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
    TOSHIBA Satellite P205
    iTunes 8.2.0.23
    QuickTime 7.6.2
    FairPlay 1.4.10
    iPod Updater Library 8.1d19
    CD Driver 2.1.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.5.1.3
    Apple Mobile Device Driver 1.43.0.0
    Bonjour 1.0.6.2 (118.5)
    iTunes Serial Number 2AA898C8821C918D
    Current user is not an administrator.
    The current local date and time is 2009-06-09 19:11:20.
    iTunes is not running in safe mode.
    Video Display Information
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {173069C1-D899-4D3E-88E1-DC7BE3560769}
    Description: Intel(R) PRO/Wireless 3945ABG Network Connection
    IP Address: 192.168.0.100
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.0.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.0.1
    Lease Obtained: Tue Jun 09 18:45:04 2009
    Lease Expires: Tue Jun 16 18:45:04 2009
    DNS Servers: 192.168.0.1
    192.168.0.1
    Adapter Name: {31DACFDD-8FC3-4A3D-BBCB-319A60DA357C}
    Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 19:00:00 1969
    Lease Expires: Wed Dec 31 19:00:00 1969
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was unsuccessful.
    The network connection could not be made.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection could not be made.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection could not be made.
    Secure connection attempt to iPhone activation server unsuccessful.
    The network connection could not be made.
    Last successful store access was 2009-06-09 14:34:29.

    Fixed it. I had both windows firewall and Kaspersky firewall tuned off. Turned Kaspersky ON and confirm iTunes was allowed. Can now connect to itunes Store!! STRANGE. It won't connect with all firewalls turned OFF???

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