Can't Connect To Music Store...Tried Just About Everything

I can't connect to the Itunes music store. I have tried closing it and clicking it again, restarting my computer, and searching the support site for help. Does anyone know what I can do?

I cannot connect to the Music Store OR download new episodes of podcasts I am subscribed to/___sbsstatic___/migration-images/migration-img-not-avail.png What is going on It's been over 24 hours.
I am hoping that it is a temporary Music Store update which will (fingers crossed) be including video content on its UK store - but i highly doubt it
Anyone got any inside info - please share if do/___sbsstatic___/migration-images/migration-img-not-avail.png
])u$tr00]\/[
iMac G5 2.0 - 20" Mac OS X (10.4.2) 1gig ram, 400 gig HD, SuperDrive, 60gb iPod 5g video

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When I go to plug in my iPhone 5 to my PC it will charge my phone but it doesn't show up that it's connected to my computer or in iTunes. I have tried just about everything that I can find on the internet but nothing is working. Any other suggestions?

When I go to plug in my iPhone 5 to my PC it will charge my phone but it doesn't show up that it's connected to my computer or in iTunes. I have tried just about everything that I can find in the support discussions but nothing has worked. Any other suggestions?

If you have carefully follow ALL of the steps in that article, you are using a USB port directly on your computer and not a USB hub (don't use a front port on a tower or desktop either, as they are an internal hub) and you installed iTunes correctly using an Administrator ID and you have tried disabling your antivirus and firewall then there is no hope of it ever working. Look at the tip again, and go through it carefully, not skipping any steps.
Note, BTW, that an iPhone will not show up on a computer, only in iTunes. If there are photos in the Camera Roll then it will appear in Windows as a digital camera only.

My computer is saying it can't find the file 'iTunes64.msi' when I try to update or redownload iTunes how do I fix this? I've tried just about everything I can think of. I am using a dell laptop running windows 7 and have tried changing the file loca

My computer is saying it can't find the file 'iTunes64.msi' when I try to update or redownload iTunes how do I fix this? I've tried just about everything I can think of. I am using a dell laptop running windows 7 and have tried changing the file location to run the update in all of my iTunes files as well as when I've tried reinstalling it.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

Photos in the camera roll of "iPhone cannot be imported because the device is locked with a passcode. Tried just about everything - suggestions?

Photos in the camera roll of "iPhone cannot be imported because the device is locked with a passcode. Tried just about everything - suggestions?

Because your computer sees your phone, as it would see any digital camera, as long as you have photos in your camera role. Since you state you don't sync with this computer & have a passcode on your phone, that's why you get that message. The only way to prevent that message is either start syncing with this computer; remove the photos from your camera roll prior to connecting; or first turn off your passcode before you connect. Either that, or you live with it.
You shouldn't be storing photos in your camera roll anyway. iPhone camera roll is not designed for photo storage. You should be regularly importing them.

My Bluetooth has disappeared and I have tried just about everything on the internet. When I click on Bluetooth file exchange it says hardware not found. I tried resetting everything as well nothing is working for me please help because now my facetim

My Bluetooth has disappeared and I have tried just about everything on the internet. When I click on Bluetooth file exchange it says hardware not found. I tried resetting everything as well nothing is working for me please help because now my facetime doesn’t work neither does photo booth and now I cannot text people off my laptop unless they have iMessage.

If you followed the instructions in the support article exactly (leaving the machine off for two minutes), then it has a hardware fault. Take it to an Apple Store or other authorized service provider for repair.

Just installed version 7.0 and can't connect to music store help?

I just installed the new version of itunes and i can't connect to the store or update my ipod softwarre as it says make sure your internet connection is active? can anyone help me?

I managed to sort it by checking firewall on my internet explorer and this didn't help but if you have norton security then you have to change the firewall settings on that to permit itunes.

AHHH, Can't Connect To Music Store!!!

I have tried every solution on the website and many I have found here in the discussion board but I still cannot find a solution to my problem. I have Webroot software, Spy Sweeper and such for anti-virus, and totally turned them of but the problem still persists. When I try to open up the music store I get this message.
"iTunes could not connect to the Music Store. The network connection was refused.
Make sure your network settings are correct and your network connetion is active, then try again."
I don't know what to do anymore. It's been too long trying to figure this out so I am reaching out for help here people!!! I want to buy some more music.

I can connect to the Music Store again.
I send e-mail to iTunes Store Customer Support
and I gave them permission to reset my password.
Next day I was able to connect to the Store again after 5 days.
They send me a new password today and is still working.
I don´t know was the password the promlem, but the main thing is
that I can now use the Music Store again.
eMac Mac OS X (10.3.9)
eMac Mac OS X (10.3.9)

ITunes Can't Connect to Music Store or Update Server

Hi.
Something is wrong with my internet settings and I don't know what it is. Certain programs are having trouble connecting to external sites, for example:
-iTunes won't connect to update server
-iTunes won't connect to music store
-Software Update can't connect to update server
-Gmail Notifier can't connect to mail server
I just got a new iPhone and can't configure the bloody thing - can someone please help me out?

Does any other PC/Mac experience this same issue?
If not then we at least know the issue is isolated to 1 machine having a particular issue.
But if it happens on Iphone and other machines then yes there is a network issue.
One simple thing you could do. Connect your PC directly into the cable modem see if services come back. If they do then something within the router is not working correctly.
At which point consult your router manufacture. Or even power cycle router for 5 min aka disconnect power, reconnect, reconnect to modem. And test connections again.

AOL users who can't connect to music store, come here!!!!!!

I was searching for web accelerator threads, since I couldn't connect the music store, and then I typed in, "aol web accelerators," and I found a thread that could turn off my AOl accelerators, but I couldn't turn it off. But the poster helped me enough, how to connect to the itunes music store. Enough about how I found out how to connect, and just forget about what I said before and follow these steps, hopefully it works. Sign out of AOL, if you are online. Go under you START menu on your computer. Then go under ALL PROGRAMS, or PROGRAMS. Then go under AMERICAN ONLINE and from there click AOL SYSTEM INFOMATION. When that box comes up, at the top of the screen click UTILITIES and at the middle of that section it should say, AOL ADAPTER, and press REBUILD AOL ADAPTOR. Once you press that, another box will come up that says something and under it it says OK, so press OK. After that sign on to AOL untill AOL is completely connected to the internet. Then try and go into the music store.
It worked for me, so hopefully it'll work for you.
Thanks for reading.
Windows XP

Yeah It would be nice if the put ALL windows forums in one section and leave it out of the mac sections, or atleast split the ipod forums one for windows one for macs but ho well...
I know for iTUnes they have a windows only section, but then for some reason they dumped all windows topics in the iTUnes for mac section too. so Time to Time we get mac posters here and have to redirect them

Can't connect to Music Store (Windows or Mac)

I'm unable to connect to the music store from both my windows and mac machines. I get a message saying the Music Store is temporarily unavailble. It's been temporarily unavailable for over 24 hours now. Anybody else having this problem?

I can connect to the Music Store again.
I send e-mail to iTunes Store Customer Support
and I gave them permission to reset my password.
Next day I was able to connect to the Store again after 5 days.
They send me a new password today and is still working.
I don´t know was the password the promlem, but the main thing is
that I can now use the Music Store again.
eMac Mac OS X (10.3.9)
eMac Mac OS X (10.3.9)

Can't connect to Music Store with iTunes5

I downloaded iTunes 5 today and seem to be having the same problem a lot of people are having...not being able to connect to the Music Store! I have turned off Norton, uninstalled the Google toolbar, turned off my firewalls...basically I have done everything that I have read posted to do....to no avail. Please someone help me! This is driving me crazy!
Thanks!

I can connect to the Music Store again.
I send e-mail to iTunes Store Customer Support
and I gave them permission to reset my password.
Next day I was able to connect to the Store again after 5 days.
They send me a new password today and is still working.
I don´t know was the password the promlem, but the main thing is
that I can now use the Music Store again.
eMac Mac OS X (10.3.9)
eMac Mac OS X (10.3.9)

MY ITUNES WILL NOT OPEN- I'VE TRIED JUST ABOUT EVERYTHING HELP ME PLEASE!!!

I am so depressed and angry..My beloved Itunes is not opening. I get the error report: "itunes has encountered a problem and needs to shut down sorry for the inconvience"
I've tried the misconfig option,uninstalling and reinstalling the itunes, rebooting, uninstalling and reinstalling quicktime, i did the delete temp option,just about everything I've tried- please to anyone who can help me, give me your solutions please I'm begging you- I never been so lost with out my ipod/itunes...
ANything you guys know that may help is fine..I'm in need of help!!!!!!!!!!!!!!!!!!!!

OK, I've been messin with this for about 4 hours now, I finally found the solution to my problem and would like to share in hopes of helping. Every time I tried to open itunes I recieved this error message:
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
If you were in the middle of something, the information you were working on might be lost.
Please tell microsoft about the problem.
We have created an error report that you can send to us. We will treat this report as confidential and anonymous.
<send error report> <don't send error reptort>
I sent the error report ... and eventually got this link http://docs.info.apple.com/article.html?artnum=302372
Which basically lays out my whole problem - and I did all of the suggested steps but still...
same message... same problem... and no solution.
I came to the mssg boards and tried all these suggested steps that are on this post to no avail. Reinstalled everything over and over. Then I found this:
for itunes 6.0.x, the first thing i check for with one of those is a broken quicktime. does your quicktime currently launch, or does it give you an error message?
try a careful standalone QT 7.0.3 reinstall.
http://www.apple.com/quicktime/download/standalone.html
I went and downloaded the standalone quicktime, installed it. Opened the quicktime program to make sure it worked, which it did, then tried itunes again.......
WALLLA IT WORKS!!!! Finally
hope this might help, good luck.

Can't connect to music store

I was able to connect to the music store for months and now I get the error message: -3212 not connected to internet-- when in fact I am connected. I had not changed anything that I know of. I allowed exceptions in the firewalls (both the default windows and my security system) and even turned them both off and tried to log onto the music store without success. I am at a loss. Thanks.

not sure if this is the correct forum to ask this
question in but i'm having problems periodically
logging into the music store. i get a message on my
computer that says
" Itunes could not connect to the music store.The
network connection timed out. Make sure your network
settings are correct and your network connection is
active, then try again".
could this be my computer? or does the music store
time out sometimes? i'm sure all my network
connections are correct, as sometimes i can connect
to the music store. should i call technical support?
i really wanted to purchase some itunes. So
basically what can i do to get the music store up
and running, or is it just the music store itself
that is temporarily down? thanks for any help
aindrops
dell
Windows XP
I deleted all my photos off of my computer to free upspace, put my ipod on manual update for songs, but it still deleted all my photos on my ipod. what exactly again can i do to delete the photos from my computer, but prevent them from being deleted from my ipod. I thought the first answer helped me with this, but perhaps i still do not understand how to do this correctly. (delete all photos from my computer but keep them to my ipod when i update the ipod.)
dell Windows XP

Can't connect to Music Store; connection refused

Since updating to the latest version of iTunes (I am using iTunes 6), I have been unable to connect to the Music Store. However, Apple's support page only covers cases where an "unknown error" prevents connection (and, I should note, nothing it suggested helped). I, rather, get the error message
"iTunes could not connect to the Music Store. The network connection was refused.
Make sure your network settings are correct and your network connection is active, then try again."
My network and internet connections are, otherwise, working fine; I know of nothing wrong with the settings. Now, I know, normally a "connection refused" error means you're trying to connect to the wrong port, but as I cannot find any option in iTunes to specify the host name or port number to connect to, presumably this is not the case. Note that this problem only began to occur after updating iTunes. I am baffled, and Apple's support page, as I said, was no help. (Windows Firewall is set not to block iTunes, and I have no other firewall installed.) Suggestions?
Windows XP

The iTunes Music Store uses both HTTP Port 80 and 443. Make sure both are open in any firewall, and also make sure that the following domains are exempted in any firewall/filtering software:
phobos.apple.com
phobos.apple.com.edgesuite.net
You might want to completely shut down any firewall temporarily, just to see if that makes a difference. If you can then connect, you know it's a problem with your firewall.
Another possibility is an erroneous entry in the Hosts file. This tip from Mark Holly resolved problem for another poster (please note that I have not tried this fix so I cannot vouch for nor support the suggestion: I provide it only as a suggestion that worked for someone else):
NOTE: this will change a Windows operating system file. This could cause you problems if not done correctly.
Using Windows Explorer navigate to the following folder:
C:\WINDOWS\system32\drivers\etc.
In this folder is file called 'hosts'. Open it using Wordpad.
On the poster's pc there was in this file one long line. At the end of this line was "127.0.0.1 phobos.apple.com:. phobos.apple.com is the web address for the music store. What "127.0.0.1 phobos.apple.com" is doing is telling the pc to look for the web address only on the computer rather than the internet. By remove this section of the line and saving the changes you may then be able to access the music store without any problems.
IMPORTANT: Before making the changes to the hosts file I highly recommend making a backup of it. That way you can restore the original if other problems occur.
Hope this helps.

Can't connect to music store after updating itunes; ?connection refused?

Can someone from itunes please help. i mean ****. i guess u guys don't think of the people in ur forums that have problems. i have a problem accessing the music store. it says the network connection was refused. please check ur settings...blah blah blah. anyway the point is there are tons of people with this problem, no solutions, end of story. and lots of people have been having this problem right after updating their itunes. WHATS WRONG WITH THIS PICTURE? just tell us how to fix our music store. then maybe people would actually still use itunes instead of limewire.

The iTunes Music Store uses both HTTP Port 80 and 443. Make sure both are open in any firewall, and also make sure that the following domains are exempted in any firewall/filtering software:
phobos.apple.com
phobos.apple.com.edgesuite.net
You might want to completely shut down any firewall temporarily, just to see if that makes a difference. If you can then connect, you know it's a problem with your firewall.
Another possibility is an erroneous entry in the Hosts file. This tip from Mark Holly resolved problem for another poster (please note that I have not tried this fix so I cannot vouch for nor support the suggestion: I provide it only as a suggestion that worked for someone else):
NOTE: this will change a Windows operating system file. This could cause you problems if not done correctly.
Using Windows Explorer navigate to the following folder:
C:\WINDOWS\system32\drivers\etc.
In this folder is file called 'hosts'. Open it using Wordpad.
On the poster's pc there was in this file one long line. At the end of this line was "127.0.0.1 phobos.apple.com:. phobos.apple.com is the web address for the music store. What "127.0.0.1 phobos.apple.com" is doing is telling the pc to look for the web address only on the computer rather than the internet. By remove this section of the line and saving the changes you may then be able to access the music store without any problems.
IMPORTANT: Before making the changes to the hosts file I highly recommend making a backup of it. That way you can restore the original if other problems occur.
Hope this helps.

Can't Connect To Music Store...Tried Just About Everything

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