Can't connect to Network Printer

I just bought a laptop with Vista. I have wireless router connected to a wired router. My two desktops are conneted to the wired router and the laptop is wireless to the wireless router.
My printer does not have a wireless card, so I have it plugged to one desktop, and I have the other desktop using it as a network printer.
I can't seem to get the wireless to see the printer. I have enabled file & print sharing on all computers, and the print spooler service is started on all computers. When I do "Add a printer" it doesn't see the printer. I tried doing "Add a network printer" and entering the name as \\computername\printername (where computername is the computer the printer is attached to), but I alternately get these two errors:
"Windows cannot connect to the printer. The server print spooler service is not running. Please restart the spooler on the server or restart the server machine" or
"Windows cannot connect to the printer. Makes ure that you have typed the name correctly, and that the printer is connected to network."
I have not been able to see the desktop computer at all in the network options, but I do see the wired router listed, but no computers connected to the router.
Can anyone help with this? I am at my wit's end. Dan

"Windows cannot connect to the printer. The server print spooler service is not running. Please restart the spooler on the server or restart the server machine" or
see the tail end of my thread here, it sounds a LOT like your problems and my own are similar:
http://social.technet.microsoft.com/Forums/en/w7itpronetworking/thread/7ab3e2a9-832c-4504-8d97-c7199bcc207e
Hello,
http://support.microsoft.com/default.aspx?scid=kb;en-US;2388142
Might be the right hotfix!
I will be trying this hotfix this week. I have this problem SO bad right now. The only slight difference is that my print server is running Microsoft Storage Server
2003, and all my clients are now windows 7. The problem hits users at seemingly random times, random 5% of the company per day, and all printer pools...it made no sense at all!
I'll keep you posted as to whether the asyncronous RPC reg key helps, or if your hotfix does.
There is also something i found that works (for 48 hours straight anyways):
On vista/7 client, go to Devices and Printers and click Add Printer
Then choose Local Printer. I know your printer is shared on a print server, just stick with me here!!
Choose Create New Port and select Local Port...
When it asks you for a port name, type in the UNC ADDRESS of the printer (ie \\printserver1\HPLaser5000n).
When it asks you for a driver, point it to the right location where you downloaded a clean set of drivers matching your client OS and printer. Or press the Windows Update button.
finish adding the printer. You will notice the name of the printer doesn't have a "...on [printserver1"
anymore, BUT it will still print!!
I have done this for 4 printer pools and for the last 2 days the 1 user i set it up for has had no printing problems. May be total coincidence, but at this point i was willing to try anything. I'm not sure if this constitutes fooling windows 7 into setting
up a remote printer as a local printer, and i'm also doubting this will be deployable via GPO or script...but still, i hope it helps.
-Dane

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Northwest John
This question was solved.
View Solution.

Hi @Northwest-John,
I see by your post that you are unable to setup the printer on the wireless network. I can help you.
Update the printer's firmware by the USB connection just to make sure that isn't causing any issues with the printer's Embedded Web Server (EWS) not allowing the proper changes. HP LaserJet P1102w Firmware Update Utility.
The newest version is 20130703, which you can compare by printing the configuration page.
Power cycle the router and restart the Mac.
The printer won't recognize the network name if there usually is any symbols or spaces in the network name.
Make sure Safari is set as the default browser. Sometimes the Embedded Web Server (EWS) won't open in other browsers. Open Safari, across the top select the Safari menu, select Preferences, General, set as default.
Turn the printer off, hold down the wireless button and cancel (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise.
Print out a configuration report and make sure the SSID and IP address are cleared.
(hold down the x button and when the printer makes a noise let go)
Connect the USB cable from the printer to the Mac.
Go to the Apple, system preferences, print and fax.
Double click on the P1102w.
Open the utility.
Click printer setup.
Click HTML config.
This should open the Embedded Web Server for the printer.
Click the Networking tab.
Click Wireless from the list on the left.
(Click Enable if you have this option)
Under Communication Mode , click Infrastructure.
Select your network SSID from the Available Network Names (SSID) list and then click the << button so the network name moves over to other box.
From the Security Mode pop-up menu under Authentication , click WEP, WPA/WPA2 or open . Your selection depends on which Wireless Security Protocol your network uses.
Make sure you select either hexadecimal or alpha depending on your password. (very important)
Apply the settings.
In the confirmation box, (changes have been saved) click OK.
You should get a solid blue light on the printer shortly.
Then all we have to do is delete the USB driver and add the network driver.
Click on the Apple.
Click system preferences.
Click the print and fax icon.
Highlight the printer and click on the - sign to delete the printer. (USB driver)
Disconnect the USB cable.
Then click the + sign and select the printer from the list and click add. (P1102w bonjour)
Test the printer.
If you have any issues with the HTML config opening then do the following steps:
Close any applications.
On the Apple menu bar, click Go, computer, MAC harddrive, Library, Printers, HP, LaserJet, click on folder for your printer, click on EWS browser or HTML config, click the Networking tab, click wireless on the left and fill out your information. (make sure infrastructure is selected) Apply settings.
Then delete the USB driver and add the network printer.
Let me know if you are still having issues with filling out the EWS for the printer.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Can ping and use internet, can not connect to ethernet printer on network

I have been pulling my hair out with this problem, have used proffesional support and not solved the problem to date.
1) Have Airport Express (6.3) (WEP128, Airtunes, Custom Name, all else default settings) connected via the ethernet port to an existing office network to hub/switch then ADSL modem and PC severs.
2) Have a PC laptop connected and working (now) without issues, can internet, print to ethernet printer, connect to network drives.
3) Have G5 mac (10.4.8, no fire-wall), cannot print or connect to printer, can ping printer and use internet, limited connection to network drives (BTW).
4) Can connect to printer and print when bypassing AX and pluging ethernet direct to G5.
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Would appreciate any input to this one.
G5 Mac OS X (10.4.8)

Black, Welcome to the discussion area!
The AirPort Express (AX) is creating a separate subnet and this may be causing problems. Configure the AX so that the option to distribute IP addresses is DISABLED.

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Hi there,
Thank you for your reply! In order to get an IP Address I would recommend the following:
Restore the Network Defaults. (On the printer, select the wireless icon to access the wireless menu, and select Restore Network Defaults).
Go to the airport icon, and look for hpsetup. Once connected Adhoc, the airport icon will change to a square. only then will you be able to print out the new IP by printing the Network Configuration Page. Printing a Network Configuration Page.
The new IP will start with 169.254.. then you can go into the Embedded Web Server to run the wireless setup wizard. (To access the embedded web server, put the IP address into the address bar of Safari. Once at the Embedded Web Server click on the Network tab, then select Wireless Setup Wizard.
Hope this is helpful, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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