Can't Connect to online games / other players Wii U

I can browse the internet and see other people online on my wii u via wifi but i cant connect to online games of mario kart 8 and people cant connect to my games of mario kart 8. There is a lot going around about how poor telstra is for supporting this but I want to play mario kart 8 online, if I can't do that on telstra then I will take my business elsewhere.

Leigh-M,
BigPond does not provide support for 3rd party devices such as the WiiU. If you are experiencing difficulties your first point of contact would be Nintendo.
Can you confirm what troubleshooting steps you have done?
Have you made sure you have the latest firmware updates?
Confirmed that there are no ports that need to be opened to do this?
Have you tried manually configuring the DNS servers to those of other states or using Googles public DNS?
Have parental controls been disabled?
Are you able perform a traceroute to the server?
- Shelly

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Message was edited by:
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Can't Connect to online games / other players Wii U

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