Can't connect to pinnacle 710-usb

has anyone been able to encode from the pinnacle 710-usb?
I've gotten other usb devices to work. I tried both a component and
svideo connection from my device to the pinnacle but no
luck.

called a client that attempts to connect to Flash Media I. Server 3.5 through from Flash Media Live Encoder 3 and also not successful with Pinnacle 700-USB, we are in the same.

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