Can't connect to secure iTunes server to download music

I have had no issues ever with iTunes store. But recently I have been unable to download music or access my account. I can listen to sample tracks in iTunes store however.
I have checked my firewall which is OK.
I ran the diagnostic check within iTunes help and here are a few lines extracted from the report.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server was successful.
I followed the help suggestion and confirm that
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
As you can see all works except secure connection.
Any ideas out there as to the cause
Thanks

Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from running. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility and if necessary remove and re-enable the exception for iTunes (consult your utility's documentation for the appropriate procedure). You may also need to check the built-in Windows firewall as well.
Hope this helps.

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