Can't connect to shared printer on Windows 7 Pro x64

Question

I have a print server on Windows 2008 Standard and I have drivers installed for both x86 and x64 archs. The ricoh printer seems to work fine on windows 7 pro x64 but the hp printer will not work correctly. It seems to download/install the drivers but when actually connecting to the printer it errors out.
It says cannot connect to printer.
I can add the printer manually if I use tcp/ip printing instead of connecting to the shared printer. I can't figure out why its not working. Has anyone else seen an error like this? I'm not really sure what is causing this issue.
Thanks!

Answer 1

Hi,
Thanks for the post.
Please also let us know the exact model of this HP printer.
If possible, please reproduce this issue on the Windows7 client and collect the relevant information for further research.
Step 1: Download Process Monitor
======================
1. Please download the Process Monitor at http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
2. Extract the zip file to Desktop.
Step 2: Clean Boot
=============
Let's disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:  
1. Click "Start", go to "Run", and type "msconfig" (without the quotation marks) in the open box to start the System Configuration Utility.
2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
3. Click the "Startup" tab, click "Disable All" and click "OK".
4. Click "OK" to restart your computer to Selective Startup environment.
5. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.
6. Check whether or not the issue still appears in this environment.  
Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We may still manually run these programs later.
Step 3: Collect the Information
=====================
1. Open Procmon.exe (Process Monitor).
2. Reproduce this issue.
3. After that, please click Capture in the tool bar (or directly press Ctrl+E) in Process Monitor.
4. Click Save, in the prompt window, selects “All Events”.
5. Click Browser Button (The button is right to “Path”), in the prompt window, click Desktop, type “test” (without the quotation marks) in the File Name box and press Enter.
6. Find the file, right-click on this file, click "Send To", and click "Compressed (zipped) Folder".
For your convenience, I have created a workspace for you.  You can upload the information files to the following link.  (Please choose "Send Files to Microsoft")
Workspace URL: (https://sftasia.one.microsoft.com/choosetransfer.aspx?key=7f161e43-e9d9-4654-9077-88c9f57137c6)
Password: YK]yhkqqV0L
Note: Due to differences in text formatting with various email clients, the workspace link above may appear to be broken.  Please be sure to include all text between '(' and ')' when typing or copying the workspace link into your browser.
Hope this helps.