Can't connect to the iTunes Store nor the AppStore

Since 2 or 3 weeks, I can't connect to the iTunes Store nor the AppStore.
When I try to download any app or song, I get prompted to write my password, and as soon as I begin to write it down on the iPhone 4 GSM, the propmt window dissapears and I get the "No puede conectarse a iTunes Store" (Can't connect to iTunes Store).
I have used this account both in my first iphone 3g which works perfectly with this account, and I've been using it also on this new iPhone 4 till 3 weeks ago when i Couldn't connect nor make any purchases or update any app since I can't write down the password.
I've tried writing it on the notepad, copying it so I can paste it really fast, and still the iPhone 4 GSM won't let me. Please help
Luis Manuel Ramirez Perches
Notario Publico 3 Zapoltanejo, Jalisco
[email protected]

to be honest these are the solutions that may or may not work..
first thing I would try is rebooting the phone by holding the sleep/wake button and home button for 15 seconds until you see the white apple logo
if that doesn't work I would restore from backup and if that doesn't work I would restore as new if all else fails take it to your closest apple store they may replace the phone for a working one..

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TS1490 i am running Windows Home Server 2011 and iTunes can't seem to connect to the iTunes Store nor run Genius on my Library. What do I need to do?

I am running Windows Home Server 2011 and have installed iTunes on my dedicated server, attached to my router. I can't connect to the iTunes Store nor run Genius on the server ONLY (iTunes runs fine on by two other PCs and my Apple TV and I share the libary that resides on the server). I am running a very current version of iTunes 64 bit. I have run the connectivity test and it failed.
My guess is that there is some setting in the Server software that i need to change to let iTunes access urls or computers on the internet. Does anyone have any experience with this software combination?
Thank you

Some guy managed to get this to work. The following link is for iTunes 10.5 but it should work for the current release.
http://social.microsoft.com/Forums/en-US/whs2011/thread/bd62ee3d-a933-4cad-ae9b- fd38adc994c0
Good luck!

I am having trouble accessing the iTunes store via iTunes. It shows an error message "iTunes could not connect to the iTunes Store. The network connection timed out..." There is nothing wrong with my connection and I also can't update apps in the app st

I am cannot access the iTunes store via iTunes on my PC and also can not update to 10.6.3. It keeps telling me that my connection has times out and/or check my settings. There is nothing wrong with my setting. I am also having trouble with the app store on my iPhone 4s and can not update apps.
I have signed out of itunes and now cannot sign in again.

I feel you pain i'm haveing the same problems here.
iTunes could not connect to the iTunes Store. The
network connection timed out.
Make sure your network settings are correct and your network
connection is active, then try again.
does anyone plz have some insight for us.

I can't connect to the iTunes Store because the network connection was refused.

I can't connect to the iTunes Store because the network connection was refused. I'm using a laptop with Windows 7 Ultimate.

Hi ChanTwo,
Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having with the connection issue you are having with the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
I hope this information helps ....
- Judy

TS3297 I can connect to the itunes store through the itunes store app, but when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!

I can connect to the itunes store through the itunes store app, but when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
I've turned my iPad off, then on again, I've logged out of iTunes, and logged back in, I've updated my credit card information, but nothing seems to be working. Is this a problem within the app?

toshiro-99 wrote:
when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Hey there! well i from india and i m facing problem connecting my debit card to the itune store ,as the very option is not there, can someone guide me how to get it connected , i have a mastercard debit card with me .please help me

hey there! well i from india and i m facing problem connecting my debit card to the itune store ,as the very option is not there, can someone guide me how to get it connected , i have a mastercard debit card with me .please help me

if you are signed in to iTunes with your AppleID, click on the AppleID > view account > payment information > enter in your information

Can not connect the iTunes Store, since the last update 2 weeks ago, iOS 6.1.2 has stopped working, help me, please ....

can not connect the iTunes Store, since the last update 2 weeks ago, iOS 6.1.2 has stopped working, help me, please ....

Ok, I am having literally identical issues with Marathon Max.
I try to connect, and it says, "Itunes could not connect to the itunes store, Make sure your network connection is active and try again." I have contacted my ISP, and they ran a full check, and sayed I should be able to connect to pretty much all websites. I did the whole "ipconfig" thing and that was no help. I also tried the "msconfig" thing, and it sayed it did not recognize it as any kind of command, internal or external command or operable program or batch file. Whats strange is I can connect from another computer just fine, but when offered to upgrade itunes I declined for fear of the same thing happpening. I am tempted to just upgrade it and thus demonstrate that itunes has a flaw in their upgrade. I will save this computers diagnostics, and the other one's too, before and after the upgrade. I look forward to sending more feedback regarding this matter

When i try to open my itues it says "iTunes could not connect to the iTunes store. The Network connection timed out. Make sure your network settings are correct and your network connection is active, and try again"

when i try to open my itues it says "iTunes could not connect to the iTunes store. The Network connection timed out. Make sure your network settings are correct and your network connection is active, and try again"

I am having similar issues except that the store starts to load, then stops, then I only get iTunes Store in gray letters on a white screen. I can access playlist and the other stuff. Like flamesgirl, I contacted them and they just keep sending me links of stuff to try which I had already seen on the Apple website and nothing works. I posted the question on another forum I belong to and one responder said her husband was in an Apple store and asked about this problem as he was having the same issue. They said an update would be coming out soon as they were aware of the problem. Who knows.

I attempted to purchase u2's new album - songs of innocence at the itunes store. The icon says "purchased" yet I am quite sure I have not purchased it. There are no songs in my library nor is there any record of the purchase in the account history.

i attempted to purchase u2's new album - songs of innocence at the itunes store. The icon says "purchased" yet I am quite sure I have not purchased it. There are no songs in my library nor is there any record of the purchase in the account history.

Everyone was given the album. It was a gift from U2 and Apple. You can go to purchases and download it to your device.

ITunes could not connect to the iTunes Store. The network connection...

I was messing around with services and startup items a few days ago to try to get other software to work...I think I might have screwed up iTunes. I can't connect to the store anymore. I get the following error.
*iTunes could not connect to the iTunes Store. The network connection timed out.*
*Make sure your settings are correct and your network connection is active, then try again.*
Obviously, my network is working since I'm able to do this, play Warcraft and all sorts of other things. iTunes is the only thing having a problem. I made sure that Bonjure was enabled, but I don't know what other services/startup items iTunes needs. Here's my diagnostic
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
GBT_ AWRDACPI
iTunes 8.0.2.20
QuickTime 7.5.5
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number 7AB7EA306436**
Current user is an administrator.
The current local date and time is 2008-11-23 12:06:49.
iTunes is not running in safe mode.
Video Display Information
NVIDIA GeForce 6800 GT
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {979801BC-8557-4FD5-B9CE-1F8B35CA50AD}
Description: Belkin 54g Wireless USB Network Adapter #2 - Packet Scheduler Miniport
IP Address: <Edited by Moderator>
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Nov 23 11:12:54 2008
Lease Expires: Mon Jan 18 20:14:07 2038
DNS Servers: 192.168.1.1
192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2008-11-21 14:18:20.

Here are the results of my Network Connectivity Test:
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Computer Corporation Dimension 3000
iTunes 8.0.2.20
QuickTime 7.5.5
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number EDAEB******9F3
Current user is an administrator.
The current local date and time is 2008-11-23 21:20:58.
iTunes is not running in safe mode.
Video Display Information
Intel(R) 82865G Graphics Controller
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {3BE13BD2-D7B4-413A-8E47-5FB5B3B77A45}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 204.*****
Subnet Mask: 255.*******
Default Gateway: 204.*****
DHCP Enabled: Yes
DHCP Server: 10.84.160.1
Lease Obtained: Sun Nov 23 21:12:37 2008
Lease Expires: Mon Nov 24 20:10:41 2008
DNS Servers: 65.24.7.10
65.24.7.10
65.24.7.11
Adapter Name: {F4DF3241-174D-4A38-88C4-836CFF12964D}
Description: VMware Virtual Ethernet Adapter for VMnet1
IP Address: 192.********
Subnet Mask: 255.******
Default Gateway:
DHCP Enabled: No
DHCP Server: 255.*******
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {A674852C-473B-4006-A26D-4923734B78DB}
Description: VMware Virtual Ethernet Adapter for VMnet8
IP Address: 192.******
Subnet Mask: 255.******
Default Gateway:
DHCP Enabled: No
DHCP Server: 255.*******
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2008-11-15 11:45:37.
<Edited by Moderator>

I cant connect to the itunes store and the support team didnt really help anyone facing this issue with ipad mini!!! I need help

I cant connect to the itunes store and the support team didnt really help anyone facing this issue with ipad mini!!! I need help

Here's the troubleshooter.
Can't connect to the iTunes Store

I can't sign into the itunes store using the 3G network?

I can't sign into the itunes store using the 3G network?
I keep getting the error "Can't connect to the iTunes Store"
This also makes it impossible for me to use itunes match with the 3G network.

I've got this as well and it seems to have affected only the Music and Home pages - do a search in the search bar and you will get to the films etc. Looks like somone goofed! If anyone from Apple checks this out, mine is the UK store. Home page and Music pages only affected.

ITunes could not connect to the iTunes Store. The network connection timed

I have never been able to connect to the iTunes store. I always get the error message that "iTunes could not connect to the iTunes Store. The network connection has timed out." I ran the network connectivity diagnostics and the result is pasted below. I connect through a router and I have the firewall in the router turned off. Windows Firwall is turned off and iTunes is a trused site with my other firewall. Does anyone know how to fix this?
Microsoft Windows Vista Home Edition Service Pack 1 (Build 6001)
HP-Pavilion GX611AA-ABA m8300f
iTunes 8.0.2.20
QuickTime 7.6
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number BC10CC6CFEC8281C
Current user is not an administrator.
The current local date and time is 2009-02-07 16:40:04.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 6150SE nForce 430
External Plug-ins Information **
No external plug-ins installed.
Network Connectivity Tests **
Network Adapter Information
Adapter Name: {E2777073-7B3F-427E-9E53-99430B3E5CBE}
Description: NVIDIA nForce Networking Controller
IP Address: 192.168.1.101
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Feb 07 16:18:26 2009
Lease Expires: Sun Feb 08 16:18:26 2009
DNS Servers: 192.168.1.1
192.168.1.1
4.2.2.2
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
iTunes has never successfully accessed iTunes store.
HP Windows Vista

I wouldn't turn off the firewall in the router.
What security software are you using?
Norton is particularly prone to blocking iTunes and you have to delete the entry for iTunes in firewal configuration and make a new one with permit all.
If you ever had Norton, it can block iTunes even if you uninstalled it. Norton is commonly preinstalled on PCs and people tend to forget about it. If you have uninstalled Norton your need to use the Norton removal tool to complete the removal.
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDo cument
iTunes doesn't think you are an administrator, it shouldn't matter, but are you using an administrator account.
DO you have parental controls set?
Do you have Web accelerator software?

ITunes could not connect to the iTunes store. The network conect timed out

I am having trouble with iTunes,
Message: "iTunes could not connect to the iTunes store. The network conection timed out. Make sure your network settings are correct and your network connection is active then try again."
Im not sure when exactlt this happend, it may have been after i downloaded an iTunes update, but I cant be sure. Other than that nothing else has really changed. I have now had this problem for a couple of weeks.
I am running windows Vista (32 bit System)on my HP Laptop and have ADSL and am able to run explorer and all other non-apple software.
I have tried all other advice offerd in the various supports:
1. re-installed iTunes
2. Checked all firewall settings - even removed Norton security (currently just operating on windows Visat security and have checked all that)
3. changed "host" file to "back-host"
4. played around and tested various internet settings
I hope this information helps to solve the problem. I have also recently found some other information which may be useful:
Although I do not use "safari" as an internet explorer, this does not work on my system either. I have re-installed this to see if it helps but am still unable to connect to the apple store (home page) on safari. I have looked up the support site for safari but have thus far be unable to find any helpful information to solve the problem.
Please help this is very frustrating...
Many thanks in advance!

Thanks Polydorus,
I have run the entire diagnostics the results are as follows:
Microsoft Windows Vista Home Edition (Build 6000)
Hewlett-Packard HP Pavilion dv6700 Notebook PC
iTunes 7.7.1.11
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.0.1.5
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 1F42598E2F1661DA
Current user is not an administrator.
The current local date and time is 2008-08-02 23:08:07.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8400M GS
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {095C31B4-7DF1-4CFF-BE80-E22A33EE716D}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 07:00:00 1970
Lease Expires: Thu Jan 01 07:00:00 1970
DNS Servers:
Adapter Name: {1B5B44DE-64F4-4B5D-A57D-C80CAB0342C6}
Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 192.168.1.33
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Aug 02 18:25:24 2008
Lease Expires: Sun Aug 03 18:25:24 2008
DNS Servers: 192.168.1.1
192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2008-07-03 17:03:38.
** CD/DVD Drive Tests **
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.0.7.3),
E: PIONEER DVDRW DVR-K17B, Rev 1.02
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 37:21 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 20 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
** iPod/iPhone Connectivity Tests **
iPodService 7.7.1.11 is currently running.
iTunesHelper 7.7.1.11 is currently running.
Apple Mobile Device service 2.1.29.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod classic running firmware version 1.1.2
Serial Number: 8K742MT2YMV
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
Hope this helps. Looking forward to resolving the problem.

Error message when accessing iTunes Store: "iTunes could not connect to the iTunes Store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again." Internet's fine! Please help!

Everytime I try to access the itTunes Store, this is the message I receive:
iTunes could not connect to the iTunes Store. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again.
The internet connection is fine. I don't know how to fix this problem, and in the meantime I cannot connect at all to buy songs. Thanks for your help.

I feel you pain i'm haveing the same problems here.
iTunes could not connect to the iTunes Store. The
network connection timed out.
Make sure your network settings are correct and your network
connection is active, then try again.
does anyone plz have some insight for us.

Can't connect to the iTunes Store nor the AppStore

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