Can't connect to the printer 8500 A910

When I first connect my printer to the router and install the printer driver to my computer, I can print documents. However, when I turn off and turn on the computer again, the computer cannot connect to the printer (coz I cannot print any documents) even though it is connected to the router.
Does anyone know how to solve this problem?
This question was solved.
View Solution.

Hi @Donald0812
When you try printing, do you get an error message of any sort? If so, what does it say? While I wait to hear back from you, please complete the solutions offered in the following 2 documents;
Printer Does Not Maintain Wireless Connection
'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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HP Officejet Pro 276dw MFP - can't connect with the printer driver (but web browser works)

Hi,
I used to own an 8500 pro which got replaced by the 276dw due to HW malfunctioning of the old model. I installed the driver (full set, win 8.1 64 bit) from the HP download area over the installed printer. I can access the printer using it's IP address. Ipad Airprint works well. The only problem is that I can't get the printer driver to connect to the printer, but the printer driver displays the printer with the correct address. Print and Scan doctor detects incomplete install and download 184MB, one bit at a time ... it will take more than an hour.
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Lone Mac in a PC networked office -- can't connect to the printer!

Hello
I know this is probably an easy answer, but I'm faced with an office filled with colleagues who can't help me and the company's computer technician knows nothing about how to help me. I've had no problem connecting to the network as far as the internet connection (satellite to router). But when I've asked about the printer, so I don't have to walk down the hall to use it, the technician has replied:
+The printer is connected to Mark’s computer. You will need to download the driver from HP for the printer and install it. I am not very familiar with MAC’s so I don’t know the process for installing network printers. If you can browse the network for Mark’s computer the shared printer will appear and you should be able to connect to it. If you can’t the only other option is to install a print server and connect the printer to the print server. You will then be able to connect to the printer directly through the network. The cost of a print server is $179. Let me know if Sam would like this installed. Currently Mark’s computer must be on in order for other users to connect to his printer.+
First, I am not too swift when it comes to figuring these things out cognitively; I have modest success simply flying by the seat of my pants. In this case, I've no idea what to look for, or where, in order to install the network printer, though I've read the "I can't print to a network printer" section in Mac Help. I believe I'm connected to the network--I am accessing the internet through the network router--but perhaps I'm not. (???)
And do I need to download a driver from HP? I don't see the model we use in the listing "printer browser" Lots of models to choose from, but not the HP Color Laser CM1015 MFP.
Sometimes I simply feel like an idiot on these magic boxes, but I'd like to appear to be on top of things for my pc colleagues, rather than simply in the dark. I've even gotten a new Apple discussion id, since I can't seem to change my previous alias (which happens to be my full name!).
Ugh! Paul

I've got it configured now, although I didn't think that the driver was typically contained in 92 MB of software. Thanks for that tip, but now I'm still faced with the networking issue. My airport is connected to the router, and I've managed to see the printer and host pc, and have configured the printer with printer set-up utility. I see it as an optional printer when I go to print, but now the print job simply disappears from the printing list after a moment or two and I find it in the completed jobs section (though nothing has printed out). Should I try one of the gimp options? I'd rather not have to pay a couple of hundred for a printer server if there's another way. Of course, I can always walk it down the hall for each print job.... Hmmm.

WINDOWS CONNOT CONNECT TH THE PRINTER WITH WINDOWS 8.1 PRO

Windows 8: Cannot Connect to Prin

Hello PRASHANT P CHAUHAN,
Do you mean that the Windows 8.1 can’t add a printer?
Go to Control Panel\All Control Panel Items\Troubleshooting\All Categories and run the printer troubleshooter.
Please use the command ping to check if you can normally connect to the printer.
https://technet.microsoft.com/en-us/library/cc737478(v=ws.10).aspx
Best regards,
Fangzhou CHEN
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Can not connect my wireless printer to the new router.

Can not connect my wireless printer to the new router.

Can you please provide details:
1. The make and model of printer
2. Make and Model of Wireless Router
3. Is your printer connection wireless to router or a cable to PC
4. What have you done or attempted to do to establish a connection?
5. Any further info to assist

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I have an iPad mini, I am connected to my work wireless connection. My printer also is on the same wireless network, however I am not able to print to my airprint enabled printer through this wireless connection. Is there a way to direct connect to the printer via a cable ?
I am missing something here on the connection. I am thinking possibly a firewall here at work will not allow me to use the airprint function. Help ?

There is no support for wired printing.
It is probably a firewall issue, possibly where all inbound communications are blocked. Since you're at work, I'd call your work IT department and find out from them what you can/can't do.

Can you print from an iPad 2 using 3G in a home with no computer or wifi by using an iPhone 5 hot spot connection if the printer has been set up in another place with live wifi? I know this question is loaded but my dad lives in a rural area

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In that case, it should be possible. I haven't tried this directly, but I believe it should work.
You'll need to get an actual AirPrint compatible Printer.
Check here for a list of Printers you can choose from.
http://support.apple.com/kb/ht4356
Once you have the compatible printer, using the Hotspot feature from the iPhone he'll have to create the Wifi bubble form the iPhone, and connect the Printer to that Wifi network.
Then connect the iPad to that same Wifi network provided by the iPhone. When all that is done, the printer should appear in any of the Apps that can Print under the Action Arrow button.
For instance in email, pressing the action arrow should show a Print option. In there the printer should appear.
Alternatively you can simply buy a wireless router and setup the network through there even if there is no internet attached. Connect the wireless printer to the router network, and connect the iPad or iPhone to that same wifi network to print.

HT4356 I am trying to print wirelessly from my ipad to an epson stylus SX438W. The connection appears fine on both devices but the ipad cannot connect to the printer. It has been working fine for the past 4 months. Can anyone help?

I am trying to print wirelessly from my ipad to an epson stylus SX438W. The connection appears fine on both devices but the ipad cannot connect to the printer. It has been working fine for the past 4 months. Can anyone help?

Have you tried restarting the printer? Reboot the iPad as well.
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I'm trying to connect a LAN printer, HP Color Laser Jet 3800dn, through a Time Capsule but no one on the network can see it. The printer works fine if I connect it directly to my iMac. Any suggestions?

Hi Clark
There is a good chance the printer is just getting auto IP internally..
Plug it into your TC. And then set to dhcp via the controls on the printer.
If you know the name of the printer it should be immediately available to the network.. but anyway, you can find its IP by printing out the test page. That will also give you the network name.
Most later HP printers have web access to the print servers.. just type the ip into your browser and see if it comes up.
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Reset printing system, now I can't connect to the wireless printer

I have an HP wireless printer that worked perfectly on the wireless network from this computer half an hour ago. the second print job could not connect to the printer, so I reset the printing system (stupidly). Now when I go to "add a printer" in the print and scan menu, nothing pops up. My computer and printer are both connected to the same wireless network.

The protocol that advertises the printer on the network is called Bonjour. There are currently users who have upgraded to Yosemite that can no longer see the printer, but I've not read about Mavericks users having the same issue.
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Thanks!

Hi,
Thanks for the post.
Please also let us know the exact model of this HP printer.
If possible, please reproduce this issue on the Windows7 client and collect the relevant information for further research.
Step 1: Download Process Monitor
======================
1. Please download the Process Monitor at http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
2. Extract the zip file to Desktop.
Step 2: Clean Boot
=============
Let's disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:
1. Click "Start", go to "Run", and type "msconfig" (without the quotation marks) in the open box to start the System Configuration Utility.
2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
3. Click the "Startup" tab, click "Disable All" and click "OK".
4. Click "OK" to restart your computer to Selective Startup environment.
5. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.
6. Check whether or not the issue still appears in this environment.
Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We may still manually run these programs later.
Step 3: Collect the Information
=====================
1. Open Procmon.exe (Process Monitor).
2. Reproduce this issue.
3. After that, please click Capture in the tool bar (or directly press Ctrl+E) in Process Monitor.
4. Click Save, in the prompt window, selects “All Events”.
5. Click Browser Button (The button is right to “Path”), in the prompt window, click Desktop, type “test” (without the quotation marks) in the File Name box and press Enter.
6. Find the file, right-click on this file, click "Send To", and click "Compressed (zipped) Folder".
For your convenience, I have created a workspace for you. You can upload the information files to the following link. (Please choose "Send Files to Microsoft")
Workspace URL: (https://sftasia.one.microsoft.com/choosetransfer.aspx?key=7f161e43-e9d9-4654-9077-88c9f57137c6)
Password: YK]yhkqqV0L
Note: Due to differences in text formatting with various email clients, the workspace link above may appear to be broken. Please be sure to include all text between '(' and ')' when typing or copying the workspace link into your browser.
Hope this helps.

Safari 5.1.1 can't connect to the internet. Every other browser can.

I've tried resetting Safari, reinstalling Safari, and resetting my router to factory settings. Safari still can't connect to the internet, but everything else on my Mac (Snow Leopard 10.6.8) can.
I recently tried setting up Open DNS just because I've had problems with Comcast lately. But I've since returned DNS to be detected automatically.
Thoughts?

kextstat -kl | awk ' !/apple/ { print $6 $7 } ':
at.obdev.nke.LittleSnitch(2.2.05)
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com.Cycling74.driver.Soundflower(1.5.1)
com.parallels.kext.prl_hypervisor(4.0
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com.parallels.kext.prl_usb_connect(4.0
com.parallels.kext.prl_netbridge(4.0
com.parallels.kext.prl_vnic(4.0
sudo launchctl list | sed 1d | awk ' !/0x|apple|com\.vix|edu\.|org\./ { print $3 } '
com.parallels.vm.prl_naptd
com.wibu.CodeMeter.Server
com.rogueamoeba.hermes
com.parallels.desktop.launchdaemon
com.orbicule.uc
com.mysql.mysqld
com.adobe.SwitchBoard
at.obdev.littlesnitchd
launchctl list | sed 1d | awk ' !/0x|apple|edu\.|org\./ { print $3 } '
net.culater.SIMBL.Agent
com.parallels.desktop.client.launch
com.adobe.CS5ServiceManager
at.obdev.LittleSnitchUIAgent
at.obdev.LittleSnitchNetworkMonitor
com.google.keystone.user.agent
com.google.GoogleContactSyncAgent
com.adobe.AAM.Scheduler-1.0
ls -1A {,/}Library/{Ad,Compon,Ex,Fram,In,La,Mail/Bu,P*P,Priv,Qu,Scripti,Sta}* 2> /dev/null:
/Library/Components:
/Library/Extensions:
/Library/Frameworks:
AECore.framework
Adobe AIR.framework
Compressor.framework
DSPPublishing.framework
Frameworks
FxPlug.framework
L6TWXY.framework
MacFUSE.framework
MediaServerAPI.framework
NyxAudioAnalysis.framework
PluginManager.framework
ProMetadataSupport.framework
Qmaster.framework
TSLicense.framework
WibuCmMacX.framework
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iLifeFaceRecognition.framework
iLifeSQLAccess.framework
iLifeSlideshow.framework
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AdobePDFViewer.plugin
Flash Player.plugin
Flip4Mac WMV Plugin.plugin
Flip4Mac WMV Plugin.webplugin
JavaPlugin2_NPAPI.plugin
JavaPluginCocoa.bundle
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at.obdev.LittleSnitchUIAgent.plist
com.adobe.AAM.Updater-1.0.plist
com.adobe.CS5ServiceManager.plist
com.parallels.desktop.launch.plist
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com.orbicule.uc.plist
com.parallels.desktop.launchdaemon.plist
com.rogueamoeba.hermes.plist
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Apple Qmaster.prefPane
Flip4Mac WMV.prefPane
Growl.prefPane
MacFUSE.prefPane
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ParallelsQL.qlgenerator
iWork.qlgenerator
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.DS_Store
AppleAVCIntraCodec.component
AppleHDVCodec.component
AppleIntermediateCodec.component
AppleMPEG2Codec.component
AppleProResCodec.component
DVCPROHDCodec.component
DVCPROHDMuxer.component
DVCPROHDVideoDigitizer.component
DVCPROHDVideoOutput.component
DVCPROHDVideoOutputClock.component
DVCPROHDVideoOutputCodec.component
DesktopVideoOut.component
FCP Uncompressed 422.component
FLV.component
Flip4Mac WMV Advanced.component
Flip4Mac WMV Export.component
Flip4Mac WMV Import.component
IMXCodec.component
LiveType.component
XVIDDelegate.component
iChatTheaterPreview.component
macam.component
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Adobe Unit Types.osax
SIMBL.osax
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ParallelsDesktopTransporter
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SkypeABDialer.bundle
SkypeABSMS.bundle
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Library/LaunchAgents:
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com.google.GoogleContactSyncAgent.plist
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Hazel.prefPane
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Can't connect to Network Printer

I just bought a laptop with Vista. I have wireless router connected to a wired router. My two desktops are conneted to the wired router and the laptop is wireless to the wireless router.
My printer does not have a wireless card, so I have it plugged to one desktop, and I have the other desktop using it as a network printer.
I can't seem to get the wireless to see the printer. I have enabled file & print sharing on all computers, and the print spooler service is started on all computers. When I do "Add a printer" it doesn't see the printer. I tried doing "Add a network printer" and entering the name as \\computername\printername (where computername is the computer the printer is attached to), but I alternately get these two errors:
"Windows cannot connect to the printer. The server print spooler service is not running. Please restart the spooler on the server or restart the server machine" or
"Windows cannot connect to the printer. Makes ure that you have typed the name correctly, and that the printer is connected to network."
I have not been able to see the desktop computer at all in the network options, but I do see the wired router listed, but no computers connected to the router.
Can anyone help with this? I am at my wit's end. Dan

"Windows cannot connect to the printer. The server print spooler service is not running. Please restart the spooler on the server or restart the server machine" or
see the tail end of my thread here, it sounds a LOT like your problems and my own are similar:
http://social.technet.microsoft.com/Forums/en/w7itpronetworking/thread/7ab3e2a9-832c-4504-8d97-c7199bcc207e
Hello,
http://support.microsoft.com/default.aspx?scid=kb;en-US;2388142
Might be the right hotfix!
I will be trying this hotfix this week. I have this problem SO bad right now. The only slight difference is that my print server is running Microsoft Storage Server
2003, and all my clients are now windows 7. The problem hits users at seemingly random times, random 5% of the company per day, and all printer pools...it made no sense at all!
I'll keep you posted as to whether the asyncronous RPC reg key helps, or if your hotfix does.
There is also something i found that works (for 48 hours straight anyways):
On vista/7 client, go to Devices and Printers and click Add Printer
Then choose Local Printer. I know your printer is shared on a print server, just stick with me here!!
Choose Create New Port and select Local Port...
When it asks you for a port name, type in the UNC ADDRESS of the printer (ie \\printserver1\HPLaser5000n).
When it asks you for a driver, point it to the right location where you downloaded a clean set of drivers matching your client OS and printer. Or press the Windows Update button.
finish adding the printer. You will notice the name of the printer doesn't have a "...on [printserver1"
anymore, BUT it will still print!!
I have done this for 4 printer pools and for the last 2 days the 1 user i set it up for has had no printing problems. May be total coincidence, but at this point i was willing to try anything. I'm not sure if this constitutes fooling windows 7 into setting
up a remote printer as a local printer, and i'm also doubting this will be deployable via GPO or script...but still, i hope it helps.
-Dane

Connecting to the printer, driver problem

I'm trying to connect to the printer (hp business inkjet1100) that's connected to a computer running xp (pro sp3) from my laptop running vista (home prem 64x). That just seems confusing reading that so: (printer)>>>(xp/desktop)<<<(vista/laptop). I already have a network set up and can share file with no problems, so I thought it'd be easy to connect to this printer. I was wrong.
I try to connect to the printer by going to control pannel>printers>add printer>networked printer>printer's name after making it share on the xp computer (the name showed up on the vista computer so there's no problem there). Then vista tried to connect to the printer (bless it's heart) but had a problem (no suprise) it couldn't find a driver and wanted me to manually find the .inf file. No problem I'll just download the driver for the hp website, right? Wrong.
Apparently there are no drivers for my printer for windows vista, however there is a workaround. You can use the drivers for the 1000 series printer and basic functions should work (hopefully that includes printing). The problem is that the workaround tells me to manually set up the printer (port, driver, etc) and then reconnect the printer to the computer (the problem being the printer isn't connected to the computer in the first place).
Now I consider myself pretty good with computer and able fix most problems without help (and unfortunatlly end up helping plenty of the family with their problems), but this is just annoying. So I decide it's time to call in the experts (from india).
I choose the live chat becuase it always seems faster and I haven't yet had one that would play me music while I wait (some may consider this a positive thing). The problem is that I have to find my serial number and product number. I copy down the 2 easily labled numbers, but that isn't the right combonation. So I search for "finding product number" and I get a page just like what I search for (finally some luck). After clicking on printers I get to a page called "Finding Your Product Name." At this point I give up on the hp website and just write down every number on the back of the printer. Finaly the stars align and I get to start chatting with a person. A couple of auto messages pop up and then he asks me to confirm the information I just entered (if it was wrong how did I get into the live chat?) and then continues to inform me that my warrenty has expired and it'll be $25 for support. I ask him if there is any other type of support and he says that the most he can do (probono) is give me a link to a webpage on the hp site (I've been there believe it or not), I thank him for his time and move on. Hopefully the expired warrenty doesn't matter here (but if it does just ignore that part it was a total lie just to see if you'd really help a guy without a warrenty (to test if you were really good people or just .....))
Thanks in advance for your time
Additional details:
Laptop: AMD, Vista home prem 64bit
Desktop: Intel, XP Home Pro 32bit (x86)
This question was solved.
View Solution.

The following worked for me, even allowing me to manually select the driver
Alternative method 1. 1. Click on the Windows icon>>Start Search>>Type printers and press enter. 2. Click on 'Add Printer'. 3. Click on 'Add a local printer'. 4. Click on 'Create a new port:'. 5. Do not change the 'Type of port:'. By default it is selected as 'Local Port'. Let it remain the same. 6. Click on 'Next'. 7. In the small 'Port name:' window, type the following under 'Enter a port name:'
  NOTE: The names should be exactly the same. They are case sensitive.
  \\computer name\printer name
  For instance: If computer name is 'John' and printer name is 'HPprinter', you have to type the exact name with all the characters including spaces. Hence in this case it would be the following:
\\John\HPprinter
8. Click on OK. 9. Click on Next and complete the Wizard. (It will now install the printer and driver) I used the 7400 series driver for my 7550 but it works.10. Try to print a Windows test page and check the printer functionality. 1 Click on the Start icon on your Desktop.2.Select Control Panel.3.Double click on the Printer icon.4.Select and Right click on HP Photosmart 7550 Printer series icon.5.Click on Properties.6.In the Properties Windows click on Print Test Page Tab it will start printing a Windows Test Page
2

HP Device Toolbox software Error Unable to connect to the printer

Hi guys,
I'm currently in bit of a nightmare with my HP Laserjet 100 color MFP M175nw.
Basically I have upgraded to a new wireless router and since doing this my HP Laser Jet refuses to work / connect to the wireless network.
I have literally tried just about evey thing I can to get it to work, thoroughly through the manual, uninstalled and reinstalled the software about 12 times, tried firewalls on and off, tried security on the router on and off, tried WPS mode, tried manually entering in the IP address into the printer all without luck. You can see my dedicated thread here
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/HP-LaserJet-Pro-100-color-MFP-M175nw-un...
So currently I have the printer connect to the computer via USB and it works, so I decided to try using the HP Device toolbox software to see if it would give me any more options to try and when I run this software I get
Error: Unable to connect to the printer, make sure your printer is properly connected and powered on and then try to open the HP device toolbox again. Arg!!!
My new router is a Billion 7800DXL, my old router which worked in wireless mode was also a Billion 7300g.
Any help would be great really stuck here

Hello tf22raptor.
I see that you're now experiencing an issue getting the Device Tool box to run. I will try and assist with this.
After reviewing this post and the other thread, I have a few things you can try.
1) Run MS Fix it utility to uninstall the software: Fix problems that programs cannot be installed or uninstalled.
(This is to make sure the software is completely removed and conflicts in the registry get resolved)
2)Msconfig: press windows key and R on the keyboard> in run box type "msconfig"> on window select "services tab"> check box next to "hide all MS services> press disable all> go to "startup" tab> press disable all> press apply and ok at the bottom> this should prompt a PC restart.
Please restart.
3) Re-install via USB
4) Try running the device toolbox now
5)If still having issues installing wireless, you may have to contact the router manufacture.
I hope this helps you out. Thanks for posting on the HP Forums.
I worked on behalf of HP.

Can't connect to the printer 8500 A910

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