Can't connect to wifi at home on MacBook Pro or iPhone 4S

I recently moved and got set up with a new (cable) internet provider. Since that time, I have been unable to connect to wireless on my MacBook Pro or my iPhone 4S. I can connect via ethernet. I can connect via other people's wireless (coffee shops, library, etc.). Sometimes, I get a "connection timeout error occurred" message. Other times, it looks like wifi is connected, but when I try to visit a URL on a browser, the blue bar moves about a centimeter across the address bar and stops. Email doesn't work, etc. The technician who set up my internet tried for nearly three hours to figure out why it wasn't working and concluded it must be a problem with my computer. It seems odd that I would only have problems at home, but I'm not an expert. Hoping someone here is, and can help. I work from home so this is rather frustrating (especially since connecting via ethernet means sitting in the living room instead of my office and tempting the dog to trip on the cord). Thanks for reading!

What is the make & model of the new wireless router that you ISP has provided you? Are you able to administer it if needed?
For the MacBook Pro, try the following, in order, until (hopefully) resolved:
1a. Delete Preferred Network(s)
System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
Under "Preferred Networks," delete the network(s) you regularly use from the list.
1b. Delete AirPort Keychain Entries
Launch the "Keychain Access" application located in Applications/Utilties.
In the windows on the left side: Select login for Keychains and "All Items" for Category.
Click on the "Kind" filter at the top, and look for any "AirPort network password" entries...and delete them.
1c. Add Preferred Network(s)
System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
Add the preferred network(s) using the "+" button.
Restart or log out then back in.
2. Move System Configuration Files
(Note: You will have to reestablish your network connections settings.)
Go to /Library/Preferences
Move the SystemConfiguration folder to the desktop.
Restart your Mac. (Note: OS X will rebuild the files that are now sitting on your desktop. If this doesn't resolve the issue, you can move the folder back to it's original location.)

Similar Messages

I hate the new operating system. Can't connect to wifi in home anymore even after a restore. Rhapsody no longer works on my phone either. Plus the brighth graphics are bothering my eyes even with brightness turned down. Any ideas on why rhapsody doesn't w

I hate the new operating system. Can't connect to wifi in home anymore even after a restore. Rhapsody no longer works on my phone either. Plus the brighth graphics are bothering my eyes even with brightness turned down. Any ideas on why rhapsody doesn't why rhapsody doesn't work anymore?

Contact Rhapsody to see if they have or plan to release an update for the app. Try uninstalling and reinstalling the app. Have you tried resetting your device by pressing and holding the Home button and power button until the silver apple appears?

I can't connect to wifi at home on business hub ? So cannot update my iPhone 5 Help!

I can't connect to wifi at home on business hub ? So cannot update my iPhone 5 Help!

wifi is wifi, and business hub means very little.. this is area for time capsule discussion.. but the standard measures apply.
1. Set wireless name (SSID) to a name that is short, no spaces and pure alphanumeric. Eg your Business Hub call wireless BH. There is no need for names longer than that.
2. Set wireless channel for 2.4ghz to 11 or 6 or 1. Please test in that order. In Eurozone you can add 13 or use it instead of 11. They are the only 3 non-overlapping channels.
3. Use no security to test.. of course this is unsafe long term.. so this is to test for a few minutes only.
The only security that should be used with N wireless is WPA2 TKIP-AES .. it can be named several different things ie in Apple routers it is WPA2 personal. Use a passkey of 10-20 characters.. more if you are paranoid, mix of upper and lower case + numerics.. so pure alphanumeric.
4. If it fails set the mode to G wireless. It is more consistent standard.
If it still fails buy an Apple router and use that as WAP.

Can't connect wirelessly HP Photosmart C4780 to MacBook Pro OSX 10.8.2 Mountain Lion.

Hi!
Didn't know exactly where to direct this question in the Apple Community so I chose Airport. To everyone, thanks in advance.
I’m really desperate. I’m a big Apple fan. I have two Apple MacBook Pro laptops with Mountain Lion software. I also have an Apple Airport Extreme. My HP Photosmart C4780 printer was also purchased from Apple. Anyway, my Internet service is AT&T. AT&T just upgraded my service with a new modem/router (AT&T U-Verse). Prior to the conversion, my wireless printer connection was working perfectly.
Now can’t print wirelessly. For your information, everything is connected via Wi-Fi. The AT&T technician stated that I no longer needed my Apple Airport Extreme, so it was removed. Naturally, after the tech leaves, we find out the HP printer wirelessly no longer works. Thinking that removing Airport Extreme may have been the problem, I reconnected it to the AT&T modem/router, however no change.
This appears to be an HP printer problem. I went to HP community support with the information below but I have received no solutions outside of buying a new printer.
“Ran the HP wireless network test report and it states that HP printer can’t find wireless router and to verify that the HP printer network name (SSID) matches the wireless router network name (SSID) exactly. The Diagnostic Summary in brief: Wireless On & Working & Security – Pass; Network Name (SSID) Found – Fail. Nothing else under diagnostic summary ran. Under Configuration Summary: It shows old SSID name and Mac Hardware Address but no IP Address.
Next ran the Network Configuration Page and everything is enabled except the 802.11 Wireless. It shows status – disconnected. Under general information it states the following: Network status - Offline; Active Connection Type - None; URL(s) for Embedded Web Server – http://0.0.0.0.”
To be straightforward, I’m no computer tech so I don’t know what this means or where to find. The AT&T tech provided me the new SSID Name and a wireless key number but that’s it. Also I uninstalled and reinstalled via USB. The HP message states can’t find router. At this point, I’ve tried everything to reconfigure without success. If I need to make these changes via Airport Extreme Utility 6.0 not easy to find not that I know what I’m doing.
Most importantly if I ever get wireless working again, do I still need Airport Extreme connection or is the AT&T U-Verse modem/router sufficient?
Any direction or help is greatly appreciated. Thank you for listening.

Thank you for your prompt response. I'll be honest I'm a retiree and a newbie to all of this stuff. I don't even know how to do a thread. (Embarassing) This is my first ever contact with the Apple Community so I'm slowly trying to figure this out as well.
As to your thread request, I'm assuming you want to read my post with HP. Not knowing how to thread, I've copied it below.
I have an Apple MacBook Pro laptop with Mountain Lion software. I also have an Apple Airport Extreme. My Internet service is AT&T. AT&T just upgraded my service with a new modem/router (AT&T U-Verse). Prior to the conversion, my wireless printer connection was working perfectly.
Now can’t print wirelessly. For your information, everything is connected via Wi-Fi. The AT&T technician stated that I no longer needed my Apple Airport Extreme, so it was removed. Naturally, after the tech leaves, we find out the HP printer wirelessly no longer works. Thinking that removing Airport Extreme may have been the problem, I reconnected it to the AT&T modem/router, however no change.
Ran the HP wireless network test report and it states that HP printer can’t find wireless router and to verify that the HP printer network name (SSID) matches the wireless router network name (SSID) exactly. The Diagnostic Summary in brief: Wireless On & Working & Security – Pass; Network Name (SSID) Found – Fail. Nothing else under diagnostic summary ran. Under Configuration Summary: It shows old SSID name and Mac Hardware Address but no IP Address.
Next ran the Network Configuration Page and everything is enabled except the 802.11 Wireless. It shows status – disconnected. Under general information it states the following: Network status - Offline; Active Connection Type - None; URL(s) for Embedded Web Server – http://0.0.0.0
To be honest, don’t know what this means or where to find. The AT&T tech provided me the new SSID Name and a wireless key number but that’s it. Also I uninstalled and reinstalled via USB. The HP message states can’t find router. At this point, I’ve read your forum and tried everything to reconfigure without success. Any direction or help is greatly appreciated.
Thanks in advance!
Re: Can't connect wirelessly HP Photosmart C4780 to MacBook Pro OSX 10.8.2 Mountain Lion.
I finally figured it out! (Sorry that I'm replying to my own posts btw, but I want to post the solution for anybody else with the SigmaplusEOL1 problem). If you have the SigmaplusEOL1 as your SSID when you print the "Wireless Network Test Report", you do NOT need to return it (I know that's hassle for people). To fix the problem, follow these steps.
1) Unplug your printer.
2) Go to your router's IP address (like 192.168.1.1 or whatever it is for your router).
3) Change the SSID of your wirelss network to "SigmaplusEOL1".
4) For the Security option for your wireless network select none (so that a password is not required to access your wireless network).
5) Power your printer back on and reprint "Wireless Network Test Repor". It should say "No problem found..."
6) The report should also have a the IP Address of the printer (under Configuration Summary at the bottom). Type that IP Address in your browser to get to the printer's settings page.
7) Click the "Network" Tab at the top.
8) Under the "Connections" header in the left pane, click "Wireless (802.11).
9) Click "Start Wizard" at the bottom right.
10) In the wizard, change the SSID and encryption (wep or wpsk) password to whatever you want your wireless network to be. So probably whatever it started out as before you changed the SSID to SigmaplusEOL1
11) Click "Finish" at the end. The page will probably try to keep loading but it won't because you changed the network settings of the printer. Just ignore that
12) Go back to your router's IP address and change the SSID and encryption password to whatever you changed the printer's SSID and password to.
13). Reprint the Wireless Network Test Report. It should say the SSID is the same as your wireless, and everything is good.
That's it. You should be good to go now.
Re: Can't connect wirelessly HP Photosmart C4780 to MacBook Pro OSX 10.8.2 Mountain Lion.
Thank you for your prompt response. This has been a totally frustrating experience. I’ve spent at least 8 hours trying to fix this. My HP problems and your initial steps were identical to mine. I am by no means a tech person and my computer tech knowledge is minimal. However I followed your steps to the best of my ability.
I did get the SigmaplusEOL1 message. I was able to get to Step 6 where the wireless network test report now reads – “HP printer settings do not match your wireless router settings.” So I guess this is a step in the right direction. However unfortunately the Configuration summary message for the IP Address reads – “Not Applicable”. (Note: changing SigmaplusEOL1 to network name knocked out my Internet access. Had to switch back to regular network name to regain access.)
I’m at a loss as to what to do next.   Without the IP Address is it possible to move forward? As I stated earlier, I’m not a tech person. As to your steps 7, 8 and 9, I can’t find them on my computer or maybe I’m looking in the wrong places. In System Preferences - Network, I have none of these steps. If you’re referring to Airport Utility, with the changes in Mountain Lion, these steps are no longer there. If you’re talking about Safari, Firefox or HP, now I’m really lost.
Finally, I don’t know if you can answer this or not. If I ever get wireless working, do I still need Airport Extreme or is the AT&T U-Verse modem/router sufficient?
Again thank you for your time and patience.
Re: Can't connect wirelessly HP Photosmart C4780 to MacBook Pro OSX 10.8.2 Mountain Lion.
Unfortunately I am unable to offer any further advice as I only followed the instructions listed on the other page.
Finally, as to having WEP enabled, I don't know. Don't even know where to look. The best that I could determine is that my security is WPA/WPA2 Personal.
I'm truly sorry about all of this. Thank you for your time and patience. After reading all of this and you change your mind, I would understand.

IPhone can't connect to wifi at home

periodically my wife's and my iphone can't connect to wifi at our house. We do have many devices connected - about 7-9 - but it seems like the iphone is at the bottom of the pecking order. No other devices have this problem. Sometimes when I unplug and replug the router it will connect to the phones. Do I have a bad router?

From personal experience, I have learned that all Apple devices are good for detecting netowrking/wifi issues. My home wifi works great most of the time. When I start having problems with my iPhones, it will progress to the iPads, then the MacBooks, then eventually to the ThinkPads. If I resstart my router when I start having problems with my iPhones, everything else is always happy. I have even gotten tot hte point that I restart my router once a month (usually at 8:00pm on the 1st) and then I don't have any problems with any of my devices cconnecting, even the iPhones.

HT5219 Can I connect my thunderbolt monitor to my MacBook Pro and iMac at the same time

I am wanting to connect my thunderbolt monitor to my MacBook Pro as a secondary monitor when running programs in windows 7 thru boot camp, and also have it connected to my iMac as a secondary monitor when working thru apps on my iMac. Is there a way to do this without having to connect and disconnect cables each time I want to switch.

I don't think it can be done without a KVM switch, & not sure they can handle that resolution.

Can't connect to wifi at home

helo i can't connect to my home wifi with my new iphone 5 any suggustions?

http://support.apple.com/kb/TS1398

My iphone 4, can't connect to wifi at home... new version of IOS was updated version 6.1.3

i was trying to connect my wifi connections at home but unfortunately i cant connect. i've tried to reboot my router, my phone itself but same thing. i've search on internet how to resolve this by following those instructions but nothing happens. please help!!!
"Try going to settings, wifi, click on the arrow to the right of your wifi network name, click forget this network, Turn off wifi, go back out of settings, reset your phone by holding the home and off button down until the apple symbol comes up. Then go back into wifi turn it on and resign back into your wifi with your password if it has one."

This is nothing special:
turn off wifi in your phone, disconnect modem and router from power, wait 10 seconds, connect the modem and wait till it is fully started, then connect the router to power and wait a few seconds till it has started, then set wifi on in your phone.

Can't connect to the internet on new MacBook Pro

But I can with every other device and computer in the house. So when I run Network Diagnostics on the new MacBook Pro I see
Wifi = Green
Wifi Settings = Green
Network Settings = Green
Internet = Red (failed)
Server = Red (failed)
Ive tried connecting directly to the modem via ethernet, same result. But using my MacBook Air (on the same home network) everything is groovy, so I don't see a network issues here, but some setting on the new Mac that I can't determine. I'm running OS X Yosemite 10.10.1 (had to run this version b/c I used Time Machine to build this one and the old MacBook wasn't in state where I could upgrade to Mavericks.)
thanks

The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

Can't connect to work server (windows) on MacBook Pro through VPN - via router

Due to the nature of my job now, I am working remotely.
The IT department hooked me up with a MacBook Pro that connects to our work server, which I know is Windows-based, via a VPN. The VPN connects just fine; however, when I go to connect to the server—it doesn't find it. It gives me:
The server “dc03” may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again.
Interestingly enough, the first time I used it (at Starbucks, then McDonald's) it worked, but at home it wouldn't. We isolated the issue to the router, since I could do it when plugged in, but no one could figure out what kind of settings were different or weird. I went to the store and bought 2 other routers. One worked, the Linksys, but the Belkin did. WHAT? So the cheaper one worked? This was the easiest solution, because still don't know the bottom line: why?
Now, a local spot in town that I frequent—one that used to allow me to connect to my work server—changed routers (the "newest, fastest" AVIS). So now, I cannot connect and get that same message.
My IT guys are stumped. I don't personally know enough about this side of technology to be of any use.
Does anyone have any idea what's going on?

What is the make & model of the new wireless router that you ISP has provided you? Are you able to administer it if needed?
For the MacBook Pro, try the following, in order, until (hopefully) resolved:
1a. Delete Preferred Network(s)
System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
Under "Preferred Networks," delete the network(s) you regularly use from the list.
1b. Delete AirPort Keychain Entries
Launch the "Keychain Access" application located in Applications/Utilties.
In the windows on the left side: Select login for Keychains and "All Items" for Category.
Click on the "Kind" filter at the top, and look for any "AirPort network password" entries...and delete them.
1c. Add Preferred Network(s)
System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
Add the preferred network(s) using the "+" button.
Restart or log out then back in.
2. Move System Configuration Files
(Note: You will have to reestablish your network connections settings.)
Go to /Library/Preferences
Move the SystemConfiguration folder to the desktop.
Restart your Mac. (Note: OS X will rebuild the files that are now sitting on your desktop. If this doesn't resolve the issue, you can move the folder back to it's original location.)

Connection to WiFi for my Apple MacBook Pro

First time I am having this hastle. I am in France, not helpful out in the middle of country and no assistance. I cannot connect to Wifi. My hubby's computer worked ok with $ sign in front of code for network. I have just got icon with waves and with exclamation mark in it .... so something is not configured right. My AirPort just has Self-Assigned IP in it. I have tried all sorts of ways to work this, even copying whats in my Hubby's computer but cannot add Router address... I am very perplexed, never happened to me before and am just at the end there.... Anyone suggest what I can do to fix this please.
Kind regards... I am sure it is something so simple... Thank you.

In addition to Linc Davis suggestion also try the following:
Change your router channel number. Most times this works & is all you have to do.
See KB Articles: http://support.apple.com/kb/HT1401 AirPort troubleshooting guide
http://support.apple.com/kb/HT2712 Using network locations in Mac OS X
Manually provided DNS server addresses are higher priority than DHCP's
http://support.apple.com/kb/HT1714 Solutions for connecting to the Internet, setting up a small network, and troubleshooting
============================
Also, run the Airport Utility app which is located inside the Utilities folder.
=====================
If using a Linksys router, contact LinkSys Customer Support and/or post in their forums.
If using Apple's Airport, please re-post over in one of the AirPort Forums.

Can i connect my cintiq 12wx to my Macbook pro 2011 through the thunderbolt using the mini display port to vga adaptor?

I just bought my cintiq 12wx and was wonderding if i can connect it to my macbook pro 2011 through the thurderbolt using a mini displayport to vga adaptor? Please help!

Yes, it should work with a mini-displayport to VGA adapter. Since a 12wx also can take DVI you could use a mini-displayport to DVI adapter instead. Why go analog when you can keep it in digital!
I guess the usb is for the pen.

How to connect my wifi printer to my MacBook Pro

Hello - Could you please advise re: how to connect my HP Deskjet 3050 to my MacBook Pro? I gather I have to connect the printer to my Wifi network first, but the instructions aren't clear for a Mac.
Please help. Thank you -

Mac OS Printing/Fax (any version), OS X Lion, OS X Mountain Lionhttp://www.apple.com/support/osx/
printing in OS X Mountain Lion
http://support.apple.com/kb/HT4670
Configure it directly while connected via USB first generally works.
However here is what Canon support has.
Direct you to the proper forum for MacBook :
MacBook Series Forums
https://discussions.apple.com/community/notebooks?view=discussions
http://www.apple.com/support/macbookpro
Mac OS X Forum
https://discussions.apple.com/community/mac_os?view=discussions
This forum deals with a desktop/tower 65lb Mac Pro
http://www.apple.com/support/macpro

I can't connect my external hardrive to my MacBook Pro...

I have a 2012 MacBook Pro - when I connect my Porsche external harddrive to it, it lights up but it doesn't show up on my Pro.
If I connect this hardrive to another Mac it's fine. It used to work perfectly, which makes me think it's not a power issue. I have tried changing leads and changing ports to see if this rectifies the issue.

From the Finder: Finder>Preferences>General. Check the box -External disks.

I can't access to my iTunes Store in MacBook Pro and iPhone 5

On the MacBook Pro RetinaI
I tried closed the iTunes store and re-open, but not working.
On the iPhone 5
I tried closed the iTunes store (by double clicked the home button and drag the iTunes store up) and tune the power off and on.

Do other apps connect to the internet on the iPad ? If they do then have you tried logging out and back into the account on it (Settings > iTunes & App Store), disconnecting and reconnecting to your network, and/or tried a soft-reset ?

Can't connect to wifi at home on MacBook Pro or iPhone 4S

Similar Messages

Maybe you are looking for