Can't connect to wifi on my phone, even though my laptop is connected. Its like it gets stuck!
I am trying to connect to my home wifi, i put in my password and the little symbol spins like its doing something, but thats as far as it goes.it doesn't say it cant connect, it doesn't say anything, its just sits there spinning :/ I am at a loss of what to do cos i have checked my modem, my laptops using the wifi fine, i have reset the network setting and i have done restore of the phone. Anyone have any other ideas?Its driving me mad! Any help would be appreicated
Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Do other devices now connect?
Did the iPod connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
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Tozo, it sounds like your setup may be missing DNS server numbers. Try the following:
*Reset/Change DNS Settings*
Launch Airport Utility.
Select Airport device on left.
Click "Manual Setup".
Select "Internet" from the toolbar above.
What's listed for "DNS Server(s):"? Try putting in these servers from OpenDNS
208.67.222.222
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Click "Update".
Next, on all Macs affected, launch System Prefs --> Network Prefs.
Select the service you usually connect with on the left (Airport or Ethernet).
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Nevertheless, it doesn't hurt to add the DNS servers noted above here as well.
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I hate the new operating system. Can't connect to wifi in home anymore even after a restore. Rhapsody no longer works on my phone either. Plus the brighth graphics are bothering my eyes even with brightness turned down. Any ideas on why rhapsody doesn't why rhapsody doesn't work anymore?
Contact Rhapsody to see if they have or plan to release an update for the app. Try uninstalling and reinstalling the app. Have you tried resetting your device by pressing and holding the Home button and power button until the silver apple appears?
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Dear apple, I am really dissapointed with you. Around January 2013, my iPhone 4s 16GB White has hardware issues, which was the Wi-Fi grey out. The wifi grey out means that I can't access the wifi on/off button, and also it has no connection. I have put up with it for months, until june 7 when I decided it has been long enough, and I got a replacement. I told the genius bar what happened, and I already did the so called "steps" that apple reccommended on the site, which was reset network settings, restore iPhone. The genius bar gave me a replacement phone, so I was expecting that the problem would be over, but it isn't. It seems that it's iOS 6.1.3 which is the case of most public complaints on apple iPhone products. Not even 3 weeks after I got the phone replaced, it is doing it again, so I suspect I'm just going to get a replacement again? Unfortunately I only have until 5th of july 2013 until my 1 year warranty is up. After that, any issue I have, I have to purchase apple care. People are expecting this problem to be fixed but I don't see it being solved any time soon. This is horrible and really low, because I have been a good customer, when I talk to the people at the genius bar, I show the utmost respect I can to them for the work they put into their job, but somewhere there is a problem where something has gone wrong. Because of that, people that only have a one year warranty (which i received because I purchased my apple iPhone at an Optus outlet, once that one year warranty is up, I have to pay for a problem that isn't even my fault? That isn't how it should work, you should be fixing this problem so people can be happy customers and leave happy. Obviously you don't all know how to do your jobs, because if you did, we wouldn't have this problem. I would like a replacement phone, ONCE AGAIN. If this problem occurs again, I will simply stop buying your products, and lose faith in your company, your's sincerely, Jack Maher.
This is a user to user help forum only. You are not addressing Apple here.
My iPhone 4S, iPhone 5, and iPad 2 are running 6.1.3 with no such problem and the same with the overwhelming majority of iOS devices running 6.1.3. -
My new phone is showing five bars and is connected to wifi but it keeps telling me that I cannot connect to iTunes Store???
Just because there are bars showing doesn't mean you are connected to the Internet. When you try going to the iTunes store, does the error message say anything about not connected to the Internet. If so, that's the problem. However, if you can successfully get to a web site in safari, then you do have a connection. In this case, are you sure you are using the right ID and password for the store?
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Bought a new Ipod touch and the WiFi does not connect. Tried Reset and total Restore, does not connect to Router on DHCP, tried Static IP, Subnet, Router and DNS manually and still can not get it to connect even though it registers as connected. Using Airport for router, latest firmware, no problems with Iphone 4 or Macbook Pro or any other internet devices. After total Restore (factory settings) tried again, showed connected to router, but does not display "check" next to router but little rotating icon even though the wifi range signal shows connected at full strength and it says it is connected. Just can't seem to get it to generate an IP. Any solutions other than turning it on and off again? Not a Merry Christmas morning.
Ok, so, a couple of things: Denisefromwaleska and I have the exact same size/type/color iPod. Now wishing I'd bought the black one maybe...
Second, Airport is an Express and I have a second one that I carry with me when I travel. Tried to connect my Airport Express to the internet and could not although the iPod did recognize the router and tried to connect to the internet for some time, unlike my previous problem. Updated firmware on my travel router, still could not connect to the internet. Going to try to set up a manual Static IP on the travel router here in a few and conect through it although I predict the problem will persist. Back on the Christmas Present Airport Express router, it is back in play and working fine for all devices save the iPod.
Thanks again for all your help, hopefully I can get a solution in place soon, -
After updating my iPhone 5 to iOS 8.1 it will not connect to the wifi network at work even though it recognizes it. It however still automatically connects to the network at home (this is the network I used to update the phone). My iPad however does not seem to have any problem connecting. I have restared the phone, toggled the router, re-entered the network password but there's still no connection.
When your device is trying to connect to the work Wi-Fi network, go to Settings > Wi-Fi > then tap on the name of the Netowrk that she is having trouble with. Then tap on forget this network. Let the device attempt to connect again and make absolutely sure she is trying to connect to the work network and not a nearby network, then make absolutely sure the password is entered correctly.
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My ipad wont connect to wifi but my phone will. do have any suggestions on helping my ipad connect?
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Try the steps in this Apple support document:
http://support.apple.com/kb/TS1398 -
I'm trying to back up my iphone 4s to my icloud. But I can because of my wifi on my phone don't work! what do i do? i keep getting notifications that my iphone hasn't been backed up since 3/15/12. But i just backed i up to my Mac Book. My Phone has like no storage since i cant back it up. its horrible.
My 4S stopped automatically backing up at night when I updated to the new OS. I cannot manually force it to either. Possibly an issue with the new OS??
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Try this support document http://support.apple.com/kb/TS3694 and look at this section.
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
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Can a thief use iTunes to restore/wipe my phone even though it has been remotely locked?
My iPhone 3GS was stolen last week and I used Find My iPhone to track it. I also successfully remotely locked it. I did not use the wipe function in the hopes that I might get it back. What I 'd like to know is if a thief can use iTunes to wipe the phone even though it's remotely locked? If so, how do they get around the lock?
If they connect the phone to a computer, they can restore it as new through iTunes. This will wipe everything that is on the phone. The remote lock is to protect your data, not to prevent the phone from ever being used again.
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my iPhone 5 has someone in Contacts that is not on my iPad or Mac even though they are all connected to my iCloud account how can I re-sycronise them?
Hello Mr Potatohead,
Thank you for the details of the issue you are experiencing with your iCloud Contacts. I recommend reviewing the sections titled "General troubleshooting," "Troubleshooting with iOS devices," and "Troubleshooting iCloud Contacts in Contacts on OS X Mountain Lion or later (or Address Book on OS X Lion)" in the following article for the issue you described:
iCloud: Troubleshooting iCloud Contacts
http://support.apple.com/kb/ts3998
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Best,
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