Can't Connect to Windows Store

So... I have tried to connect to the Microsoft store for a while now. I have tried resetting my surface, and I still cannot connect. The weird part is that I can use all my other apps that use internet just fine. The only thing that I cannot do is connect
to the store. This is the same no matter what wifi I am using, public or private. How can I connect to the store if it is just showing me the loading screen?

Hi,
Firstly, try to use WSRESET command to clear Store cache for test.
In addition, Use APP trouble shooter to fix it.
APP troubleshooter:
http://go.microsoft.com/fwlink/p/?LinkId=268423
Roger Lu
TechNet Community Support

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Yoga Pro 2 Can't Connect to Windows Store

I have a 3 day old Yoga Pro 2 with Windows 8.1. I love it... But it won't connect to the Windows Store (just says there's no internet connection). I Googled this and found lots of advice on the Microsoft Forum as many people have had issues connecting to the store. ... Check anti virus, clear store cache, run a trouble shooter, check user settings etc none of which have worked. I put a post on the Microsoft Forum and but because it's a new machine users there say it's a Lenovo problem?
Please help because there's no point in the Start page without apps and I may as well swop it for an Apple.

Hi,
Firstly, try to use WSRESET command to clear Store cache for test.
In addition, Use APP trouble shooter to fix it.
APP troubleshooter:
http://go.microsoft.com/fwlink/p/?LinkId=268423
Roger Lu
TechNet Community Support

ITunes can not connect to the store in Windows 8.1

Since i have upgraded to windows 8.1 itnues on acer keeps giving the message that it can not connect to itune store...it is not reading my ipod touch 4th gen or my ipad 3

Hey zoyashahab,
Ok, so it sounds like there are two issues here we want to address, the first being the iTunes Store connection issue and the second being iTunes not recognizing your iOS devices.
First, I'd start with troubleshooting the recognition by following the steps in here:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If after getting that running again, you still can't connect to the iTunes Store, then I'd go through the troubleshooting steps in here:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
Best,
Delgadoh

How can I connect to Itunes store again looks like it stop connecting. I ran the diagnotics and this is the results:Firewall Information Windows Firewall is on. iTunes is enabled in Windows Firewall. Connection attempt to Apple web site was unsuccessful

I ran the diagnostics in Itunes and this is the results
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-04-15 22:46:58.
Itunes just keeps loading

Use this article to continue trying to troubleshoot this issue.
Can't connect to iTunes Store
B-rock

ITunes can't connect to the store

Hi everyone! It's since a couple of weeks ago that I have trouble connecting to the iTunes Store from my iTunes. I had the latest version of iTunes 10, and it worked all just fine. Then all of a sudden one day, for no evident reason, it says it can't connect to iTunes Store, because the internet connection isn't active, but in fact the connection works! Also, I can't access my account from iTunes, but I can listen to radio stations!! And when I run the Diagnostics for the network connection, I get only the third dot red, where it says it failed the "safe connection to iTunes Store".
So I make a test, I try to connect to iTunes Store from my iPod Touch, using the very same internet wi-fi connection I use for my pc. And guess what? It works perfectly! This makes me think the trouble is in my computer then. So I check the guide and I update my OS (Windows XP 32 bit, with SP3), with no results.
I also tried uninstalling and reinstalling iTunes, with no results. The last thing I tried was the downgrade to iTunes 9, with the only difference that now when I run the Network Diagnostics, it gives me all the green dots, but still iTunes won't connect to the store!
I really don't know what to do anymore... If someone could please help me, I would be very grateful! Thank you very much in advance for your attention.
Cesco87xxx

Thank you for your attention... I just installed the latest version of iTunes, and I ran the Network Diagnostics, as you told me. The result is the same as the first time, I get the third red dot "Secure link to iTunes store failed". Here are the details of the diagnostics, if they can be some help:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Hewlett-Packard HP Compaq dx2300 Microtower
iTunes 10.2.2.14
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver not found.
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0012AC880EEF1CD0
Current user is an administrator.
The current local date and time is 2011-05-17 12:12:48.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel(R) 946GZ Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.2.2.14 is currently running.
iTunesHelper 10.2.2.14 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {A905EA70-6370-4BFE-A21E-67BB522207EE}
Description:          Intel(R) PRO/100 VE Network Connection - Miniport dell'Utilità di pianificazione pacchetti
IP Address:          192.168.1.253
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.1
DHCP Enabled:          Yes
DHCP Server:          192.168.1.1
Lease Obtained:          Tue May 17 12:01:30 2011
Lease Expires:          Fri May 20 12:01:30 2011
DNS Servers:          8.8.8.8
                    8.8.4.4
Active Connection:          Connessione LAN
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
SSL 3.0 Support:          Enabled
TLS 1.0 Support:          Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
I already tried doing what it says in the HELP button, with no results, as you can immagine. Thank you again, I hope you can help me. Have a nice day!

I can't connect to itunes store the alert error says "itunes could not connect to the itunes store. An unknown error occurred (0x80092013)"

i can't connect to itunes store the alert error says "itunes could not connect to the itunes store. An unknown error occurred (0x80092013)"

Hi all,
I have the same problem with my Windows 8.1 laptop and my guess is that since I changed my Internet Provider who now delivers IPv6 addresses the problem occurs. A frieend who has a different provider does not have the problem in his home, but when he tries using iTunes at my home with my network he gets the same problem.
I have already solved a previous problem with Outlook 2003 not being able to receive emails from my wifes GMail account although everything else worked fine. The solution here was to enter the IPv4 address of Google POP-Server in the hosts file, overriding the IPv6 address.
Maybe something similar helps with this iTunes error.
If someone knows the hostname of the iTunes Store server, it could be pinged and the IPv4 address could be determined and then entered in the HOSTS file.
I'll continue trying in this direction and will post a solution if I find one.
If someone has the iTunes server name or IPv4 address, please post it.

Can't connect to iTunes Store after Vista SP2 upgrade

Network connection OK & functioning. All other apps can connect to the internet. windows firewall has itunes and bonjour enabled. Flushed DNS. Upgraded to iTunes 8.2 and was able to connect to itune stores. Upgraded to Vista SP2 today and cannot connect to itunes store. Any ideas??
Itune Diag Summary:
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
TOSHIBA Satellite P205
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.1.3
Apple Mobile Device Driver 1.43.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 2AA898C8821C918D
Current user is not an administrator.
The current local date and time is 2009-06-09 19:11:20.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {173069C1-D899-4D3E-88E1-DC7BE3560769}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 192.168.0.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Jun 09 18:45:04 2009
Lease Expires: Tue Jun 16 18:45:04 2009
DNS Servers: 192.168.0.1
192.168.0.1
Adapter Name: {31DACFDD-8FC3-4A3D-BBCB-319A60DA357C}
Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection could not be made.
Connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection could not be made.
Last successful store access was 2009-06-09 14:34:29.

Fixed it. I had both windows firewall and Kaspersky firewall tuned off. Turned Kaspersky ON and confirm iTunes was allowed. Can now connect to itunes Store!! STRANGE. It won't connect with all firewalls turned OFF???

TA24260 I can not connect to itunes store! I have tried everything. help

Keep getting error message and can not connect to itunes store.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Can not connect to app store

lately, i do not know why my imac can not connect to the app store ... i followed the instructions in "http://support.apple.com/kb/TS5202" except the Edit your Keychain ... there is NO blue + over any certificates icon ... i still can not connect to the app store...
i could have the app store display the front page after doing all instructions according to the web page ... when i click the login button try to log in and it display the empty page with "Can Not Connect To App Store"...
i have tried few times with same result...
any help to resolve this issue...
cheers,

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

TS3297 can't connect to itunes store. getting code "11222". done all the trouble shooting i can think of. been on fone w/ "helpline", but no success. anyone got an idea what is going on here ?

Can't connect to Itunes store. Keep getting message code"11222". Done all the troubleshooting I can think of . Have researched my network settings and firewall settings. Have followed all the diagnostic routines. Been on the fone w/ HELP , no success. This code appears to apply to windows . but I can't get past this code. Anyone out there got a clue as to what is going on here ? thanks
sambodine

4 months and 80 views later, not a single response...
nice to know this support forum works....
Thanks (for nothing) apple....
and BTW, please continue ignoring this topic, cause i really dont give a **** about "genius" any more...

Can't connect to itunes store I've tryed everything!

I can't connect to the itunes store. Ive reinstalled with the one for windows vista 64 bit, done that flush thing, removed norton, done updates, restarted a million times, I'm connected to the internet but I still can't connect to the store. I just got an ipod so I'd really like to be able to actually use it! Please help!

Hope this helps.
Microsoft Windows Vista x64 Home Edition Service Pack 1 (Build 6001)
Hewlett-Packard HP Pavilion dv9700 Notebook PC
iTunes 8.0.2.20
QuickTime 7.5.5
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number 3C2A375077912B50
Current user is not an administrator.
The current local date and time is 2008-12-09 17:30:18.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8600M GS
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {3F4CAFE1-7411-4921-8606-BBE4798F4E27}
Description: Intel(R) Wireless WiFi Link 4965AGN
IP Address: 10.0.0.4
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.1
DHCP Enabled: Yes
DHCP Server: 10.0.0.1
Lease Obtained: Tue Dec 09 15:53:43 2008
Lease Expires: Wed Dec 10 15:53:43 2008
DNS Servers: 10.0.0.1
10.0.0.1
Adapter Name: {4AA6E3A5-6D8E-4FA0-93B1-860735EA4966}
Description: Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
iTunes has never successfully accessed iTunes store.

HT1933 I have tried everything including reseting my iPhone but still can't connect to App Store, and it's been over a week now! Totally annoyed now!!

I have tried everything including reseting my iPhone5c but still can't connect to App Store, and it's been over a week now! Totally annoyed now!! I'm not sure if it started after I updated my iOS cos I was able to update a few other apps. I just can't connect to neither apps store nor iTunes! I need help else I'd boil this phone alive!

Hello IamJudekow,
Thank you for the details of the issue you are experiencing with connecting to the App Store on your iPhone 5c. I found a couple of articles I recommend for this issue.
First, I recommend using the steps in the section titled “Troubleshoot issues on an iPhone, iPad, or iPod touch” in the following article (the article title refers to the iTunes Store, but the steps are relevant for the App Store as well):
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
If the issue persists after following the steps in that section, I recommend continuing with the steps in the section titled “Isolate the issue: (Mac OS X, Windows, iOS)” in the article below:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M.

Can't connect to iTunes store - why?

Hi,
i tried all I could find about this problem in the support, but I stiall can't connect to the Store from my iTunes.
I run Windows XP, last version of iTunes (10.6.3.25), Windows Firewall is not active, in the browser the Security options are checked (SSL 3.0 and TSL 1.0), in other words I just can't understand why I can't connect to the Store.
Someone could help?
Thanks,
Lorenzo

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

I updated my software in my iPad, can't connect to App Store or iTunes, It says that I have to change to US account, right now I'm in Mexico, how can I change it to mu US account.

I updated my software in my iPad, can't connect to App Store or iTunes, It says that I have to change to US account, right now I'm in Mexico, how can I change it to my US account

Back up all data.
Unlock the Network preference pane, if necessary, by clicking the lock icon in the lower left corner and entering your password. Cllck Advanced, open the DNS tab, and change the server addresses to the following:
          8.8.8.8
          8.8.4.4
That's Google DNS. Click OK, then Apply.
In Safari, select
          Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. If you’re using another browser, empty the cache. Test. Any difference?
Notes:
1. If you lose Internet access after making the above change to your network settings, delete the Google servers in the Network preference pane, then select the TCP/IP tab and click Renew DHCP Lease. That should restore the original DNS settings; otherwise restore them yourself. Remember that you must click Apply in order for any changes to take effect.
2. I don't use Google DNS myself, though I have tested it, and I'm not recommending it or any other DNS provider; the server addresses are offered merely for testing purposes. There may be privacy and technical issues involved in using that service, which you should investigate personally before you decide whether to keep the settings. Other public DNS services exist.

HT3986 I installed windows 7 to my macbook pro, but my mousepad does not work in windows 7 and also i can not connect my windows 7 to projector, but i can use my macbook's mouse pad and i can connect my mac to projector,so please help me for windows 7 pro

I installed windows 7 to my macbook pro, but my mousepad does not work in windows 7 and also i can not connect my windows 7 to projector, but i can use my macbook's mouse pad and i can connect my mac to projector,so please help me for windows 7 problem

i try to download now, do you think when i download and install the windows support software, can i fix the problem?

Can't Connect to Windows Store

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