Can't connect up iPhone and Touch to BT Home hub

Boyfriend got new BT home hub - never had any probs with netgear router - all worked fine. Am I missing something - have been all over the web and tried all workarounds. I am naively putting in his log in details on the phone/touch, but should I be putting in the key from the back of the hub or summat. Many thanks in advance. Would be so much easier if he was on Macs at his, and I have no patience for PCs so have had no luck changing settings on his PC/hub - not helped by the new virus he now has. !

Kent-
I suggest you unplug your WiFi router for a few seconds.  Then reset the iPad and iPhone's network.  For the iPad, go to Settings-General-Reset-Reset Network Settings.  The iPhone may use the same procedure.  You will need to reconnect each to WiFi.
Fred

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