Can't connect using AEBS - driving me insane

hi, hopefully someone out there can help!!
i am trying to connect 2 computers to my AEBS. one is a mac mini and wired, the other is an ibook and wireless.
both of them connect perfectly when i connect them with wires directly into the modem. however when i try and route the connection through the AEBS neither the wired or wireless connection works. this is despite the ibook telling me that it's connected to the internet via airport.
i've called my ISP and talked to them, they gave me all the relevant settings but it hasn't made any difference. the problem seems to be in the AEBS itself.
any thoughts? it's driving me insane...

Hello thecornishman. Welcome to the Apple Discussions!
Since your Macs are not able to access the Internet either wirelessly or by wire with the AEBSn, try the following, in order, checking for Internet access after each step, until resolved:
1. If the modem has a reset switch, use it to reset the modem. Wait at least 5-10 minutes for the modem to initialize.
2. Remove power from the modem. If it has a backup battery, remove this as well. Wait 5-10 minutes. Replace the battery, and add power back to the modem.
3. Perform a complete power recycle of your network components as follows:
Modem/Router Power Recycling - Quick
o Power-off the modem, AEBSn, & computer(s); Wait at least 5 minutes.
o Power-on the modem; Wait at least 5 minutes.
o Power-on the AEBSn; Wait at least 5 minutes.
o Power-on the computer(s)
If this fails to get the modem to "recognize" the Internet router, then try the "Full" version.
Modem/Router Power ReCycling - Full
o Power-off the modem, AEBSn, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
o Power-on the modem; Wait at least 15 minutes.
o Power-on the AEBSn; Wait at least 5 minutes.
o Power-on the computer(s)
4. Contact your ISP to have them perform a "modem reset."

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