Can't Connect with Remote Desktop, It worked before!

Hello. We currently bought alot of seats of Remote Desktop to connect to computer not located in the office. During the time spent here at this office, all the remote desktop connections worked fine. Once the machines were moved up to the new business location, we tried to connect to the machine. We changed the IP's to the ISP new ip, which the server then port forwarded the correct ports to the specific ip for those machines.
We open up Remote Desktop on the computer, with the scanner, and type in the ip address where the computers are going to be stored. Once the ip is in, we can see the computers have been located on the scanner. When then select a computer we want to observe/control/curtain and typied in the username and password, which are all correct. It then says " connecting to "theipaddress" for about 1 min, then displays an error message saying "Connection failed to ipaddress".
something that ive noticed, is that in the scanner window the icon is grey, instead of its little blue monitor and only displays the ip address in the name field, but not the computer name like it did when we ran it thru the lan. question is what are we doing wrong.
can someone please tell us the correct ports to open on what side
what are the ports on the server side that need to be opened on the router/server?
are there any ports on the client side that need to be opened on the router/server?
please help me.

both udp and tcp, but the problem you're having may be the same one that stumped me for a couple of hours.
You can't communicate with a machine that has gone into deep sleep mode. If the screensaver is running, you're okay ... but once that cuts out and the screen goes blank, it's out of touch.
In ARD 3 you can tell whether or not it's available by the colour of the little 'monitor' icon to the left of the the listing in the Scanner or All Computers windows.
Grant

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