Can't contact Adobe... Are they really that unprofessional?

I'm a Camtesia Studio User and I am looking at
converting over to Captivate. The software continually crashes on
me. It is a trial version that I have just downloaded. I understand
that things like this happen and I am not so upset about that. I am
however rather frustrated that I cannot seem to even send Adobe an
email about how to fix the problem.
Here is the problem...
The software crashes sometimes upon opening a new project.
The software crashes everytime upon ending a recording. In my
search I found another person with the same problem. One user
responded with suggestions. I followed those suggestions to no
avail. I have uninstalled the software... cleaned up my system and
reinstalled to no avail.
So I would think that my next course of action is to contact
Adobe and ask.... "How can I get your software to work?".
45 minutes of searching Adobe.com and I can't find anyway of
contacting them to ask such a basic question.
Am I missing something? Is Adobe really that
unprofessional?

The contact method has been supplied though I agree they
could make it
easier - one thing Adobe said they looked forward to with the
Macromedia
integration was the community relations Macromedia brought to
the table.
It seems that aspect of the integration hasn't been all that
successful
so far...
Anyway, Captivate crashes as you describe I would suspect
being a result
of video card issues. Try adjusting the Troubleshooting
slider (assuming
XP; Display Properties > Settings > Advanced >
Troubleshoot). Bringing
that down a notch or many may help the stability...though may
also
effect the quality of the captures.
HTH
Erik
westonweb wrote:
>
I'm a Camtesia Studio User and I am looking at
converting over to
> Captivate. The software continually crashes on me.
Erik Lord
http://www.capemedia.net
Adobe Community Expert - Authorware
http://www.adobe.com/communities/experts/
http://www.awaretips.net -
samples, tips, products, faqs, and links!
*Search the A'ware newsgroup archives*
http://groups.google.com/group/macromedia.authorware

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