Can't convert: "an error occurred while signing in" in Reader

i am getting a "an error occurred while signing in" when i try to convert pdf to docx file from my Acrobat reader (using the online conversion Adobe Export PDF) - However, i am already signed in. any ideas? thanks

Hi keztril,
It sounds like you have an older version of Reader. Please choose Help > Check for Updates in Reader and install any available updates. The current version, 11.0.07, resolves the sign-in error that you're experiencing.
Please let us know how it goes.
Best,
Sara

Similar Messages

  • When attempting to convert pdf to word doc, I continually get "An error occurred while signing in" despite the fact that I'm already signed in.  Please help if you can?

    When attempting to convert pdf to word doc, I continually get "An error occurred while signing in" despite the fact that I'm already signed in.  Please help if you can?

    Hi lorrelaws,
    Do you receive that error when you try to sign in via Reader? If so, try signing in via the web interface. Did that do the trick?
    Let us know how it goes.
    Best,
    Sara

  • I'm trying to convert a pdf file to word and I continue to get the message "An error occurred while signing in".  I believe I'm properly signed in, I can see my account, etc.  Any suggestions?

    I'm trying to convert a pdf file to word and I continue to get the message "An error occurred while signing in".  I believe I'm properly signed in, I can see my account, etc.  Any suggestions?

    Hi tkam,
    It sounds as though you just need to install the latest Reader update. Please choose Help > Check for Updates in Reader and install the latest update. An update to Reader 11.0.07 resolves this sign-in issue.
    Let us know how it goes!
    Best,
    Sara

  • I'm trying to convert a pdf file to word and I continue to get the message "An error occured while signing in".  I believe I'm properly signed in, I can see my account, etc.  Any suggestions?

    I'm trying to convert a pdf file to word and I continue to get the message "An error occurred while signing in".  I believe I'm properly signed in, I can see my account, etc.  Any suggestions?

    Hi tkam,
    I think I may have just the answer you're looking for. If you're converting from within Adobe Reader, please choose Help > Check for Updates and install any available updates. This error was resolved in the most recent Reader update. (You can also try signing in directly via the ExportPDF website at https://cloud.acrobat.com/exportpdf.)
    Please let us know how it goes.
    Best,
    Sara

  • Trying to convert pdf to word - error message " an error occurred while signing in " - How do i get it to work ?

    have been using convertor form more than a year now to convert pdf to word documents
    have started to get message 'an error occurred while signing in'
    Help please ??

    This email is in response to support case #0185407323 submitted by Lowell Peterson.
    I keep submitting the same problem and keep getting exactly the same response, which is not helpful.  My problem is this:  for over a year I have been converting .pdf documents to Word by clicking on Tools with a .pdf document open in Adobe Reader, then clicking on Convert.  After a brief waiting signal, I am told to download and save the document.  Perfect.  But recently, every time I try to do exactly the same thing I get the message that says, "An error occurred while signing in."
    I have followed this advice multiple times:
    Do you get that error when you try to convert a file from within Reader? If so, please try this:
    Choose Edit > Preferences (Windows) or Adobe Reader > Preferences (Mac OS).
    Click Adobe Online Services on the left side.
    Sign out of our Adobe ID and sign back in.
    Try to convert your document again.
              THIS PROCESS DOESN'T CHANGE ANYTHING.  I JUST KEEP ON GETTING THE ERROR MESSAGE.
    If you continue to have trouble, please verify that you can access the service via the web interface.  To do this:
    Open a browser and navigate to http://exportpdf.acrobat.com/signin.html
    Try to log in with your Adobe ID (email address) and password.
    Once logged in, follow the on-screen prompts to convert a file.
              THIS WORKS, BUT WHY SHOULD I HAVE TO GO THROUGH ALL THESE STEPS WHEN I AM ALREADY IN A .PDF DOCUMENT WITH A "TOOLS" PANEL TELLING ME I CAN DO IT FROM THERE.  PLUS, THIS MAY BE MY STUPIDITY, BUT I DON'T KNOW HOW TO "SAVE" THIS LINK, SO EVERY TIME I WANT TO CONVERT A DOCUMENT, I HAVE TO LOOK UP THIS ADVICE, THEN FOLLOW ALL THE STEPS.  IT WAS A GREAT DEAL SIMPLER AND LESS TIME CONFUSING WHEN I COULD JUST DO IT FROM "TOOLS."
    Any idea what the problem is~??

  • Trying to convert a PDF to Word all it says is "An error occurred while signing in". I am signed in though?

    Trying to convert a PDF to Word all it says is "An error occurred while signing in". I am signed in though?

    Hi Sara
    I followed your link and uploaded a file. Trying to convert this file and says the following as if it does not realize I have already paid for this conversion process:
    Adobe ExportPDF
    Easily convert PDF files to Word or Excel.
    Subscribe Now
    Subscribe and add the ability to export an unlimited number of PDF files via your browser or mobile device.
    Convert PDF to Word
    Export your PDF files to editable DOC, DOCX, or RTF files.
    Convert PDF to Excel
    Turn PDF files into editable XLSX files with table formatting preserved.
    Edit scanned text
    With optical character recognition (OCR), even scanned text becomes editable.
    Please help.
    Regards.
    Kobus.

  • Trying to convert a word file to pdf and keep getting "An error occured while signing in"?

    Trying to convert a word file to pdf and keep getting "An error occured while signing in"?

    Or contact Adobe Customer Service via http://helpx.adobe.com/contact.html?product=export-pdf

  • Signed in, hit convert, program error says "error occurred while signing in"

    signed in, hit convert, program error says "error occurred while signing in"

    I just purchased the program this evening, and the same thing happened to me. So I shut down Reader and reopened it, checked for updates as instructed, and got a message that I have the latest version, no updates.
    But after signing in again and clicking "Convert", my file converted just fine.  
    Maybe try signing out, shutting down program, and starting it up again?

  • I can not publish my software I get "_An error occurred while signing: Failed to sign bin\Debug\app.publish\\setup.exe. SignTool Error: No certificates were found that met all the given criteria."

    Error 2
    An error occurred while signing: Failed to sign bin\Debug\app.publish\\setup.exe. SignTool Error: No certificates were found that met all the given criteria.
    Yesterday I could publish, today no code changes, but I get the above error.
    Help

    Hi El-sid,
    So glad that you have solved your issue, and thanks for your sharing.
    Have a nice day.
    Best Regards,
    Youjun Tang
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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  • Error occured while signing in

    Trying to convert a PDF file with my adobe exportPDF. when i hit convert it says "error occured while signing in"?
    What should I do?

    Hi DOCRO,
    Could you try these steps to alleviate the access issue you're having:
    Choose Edit > Preferences (Win) or Adobe Reader > Preferences (Mac)
    Click 'Online Services' on the left-hand side
    Sign out of our Adobe ID and sign back in.
    Try to convert your document again.
    If you continue to have trouble, please verify that you can access the service via the web interface.  To do this:
    Open a browser and navigate to http://exportpdf.acrobat.com/signin.html
    Try to log in with your Adobe ID (email address) and password
    Once logged in, follow the on-screen prompts to convert a file

  • New subcription to ExportPDF - "Error occured while signing in" message???

    Just pruchased ExportPDF subscription and cannot sign in - Tools > Convert to word > bypass to Sign in in uppoer right corner > enter email > enter password > death circle > "Error occured while signing in" message - continuous loop.................

    Hi Scott,
    Could you try these steps to alleviate the access issue you're having:
    Choose Edit > Preferences (Win) or Adobe Reader > Preferences (Mac)
    Click 'Online Services' on the left-hand side
    Sign out of our Adobe ID and sign back in.
    Try to convert your document again.
    If you continue to have trouble, please verify that you can access the service via the web interface.  To do this:
    Open a browser and navigate to http://exportpdf.acrobat.com/signin.html
    Try to log in with your Adobe ID (email address) and password
    Once logged in, follow the on-screen prompts to convert a file
    Let us know if you're still having trouble and we'll try to help!
    -David

  • Error message an error occurred while signing in " when I worked with Create PDF and at the signed

    Error message "an error occurred while signing in " when I worked with Create PDF and at the signed in status. Please help so that I can continu my work.

    Hi Stacy,
    Thank you for your attention.
    I have been working with Create PFD under normal procedures including
    sign-in and several documents had been finished. However, when continued
    creating another document the computer took a long time to pprocess and
    finally a mesage appeared: "An error occurred while signing in" and stopped
    there. I clicked the OK button and start creating again and the same
    message appeared once more. I tried to log off and log in again in no
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    Later, I decided to reboot the computer and tried once more. This time it
    worked and I continued creating. Thanks.
    laozhao39

  • An error occured while signing in?

    I signed up for the service to covert PDF to Word over a month ago and have performed the action a few times.  Since the new year it keeps coming up with the error message, "An error occured while signing in".  I have tried logging off and on again.  I can see my subscription is paid by managing my account.  I have changed my password (successfully).  Please can someone help?

    Hi NBFES,
    We are sorry to hear of your trouble! Did you receive the 'Welcome to Adobe' email asking you to confirm your account? It may have gone into your SPAM folder.
    Please let me know and if you need further assistance!
    Kind regards, Stacy

  • Why do I get "an error occurred while signing in" in ExportPDF?

    I use export PDF.  I am trying to convert a PDF to excel and keep getting this...."an error occurred while signing in"  "Try again"   "Cancel"

    Hi yakr,
    Are you trying to sign in via Adobe Reader? If so, please choose Help > Check for Updates and make sure that you're using the most current version (11.0.09). Earlier versions of Reader could cause the error that you describe.
    Please let us know how it goes.
    Best,
    Sara

  • An error occurred while signing in

    I have Adobe PDF Pack, when I go to covert PDF files to Word I get "an error occurred whils signing in"...can someone please tell me how to fix.

    Good day,
    Where are you getting this message?  Are you signing into the ExportPDF site or trying to sign in through Adobe Reader?
    If you try to sign in to Adobe.com by clicking 'Sign in' at the top-right corner and input the same credentials, are you able to log in?  If not, you may want to go through the reset password process.
    Kind regards,
    David
    Adobe Systems

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