Can't convert desktop to template because it's not 'available'

I have a desktop that I want to convert to a template. When I try I get this error:
"Unable to Convert Desktop to Template
Could not convert desktop 'test' to a template. The desktop state must be Available and the machine state must the Powered Off to convert a desktop to a template."
The desktop is powered off, but it's status says idle. Does anybody know how I force it to change to 'available'.
Thanks

Hi,
Is the desktop still assigned to the user?
It may also be depend on how the desktop was connected.If the desktop is personally assigned to a user it will remain idle after power off/log out. To make it 'available' again you may want to remove the assignment.
In case the assignment is flexible(i.e. the pool is assigned to the user) , Desktop will get recycled after the idle timeout is reached and will become available again.
Regards,
--Chirag                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       

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