Can't convert PDF to excel (annual subscription purchased)

Could someone solve my problem.  I purchased onlline PDF export to Excel or Word version.  When I went convert on righ side of screen, I typed my ID and Password.  Non the less, I got an error and could not convert PDF to Excel.  I appreciate it very much if someone could tell me what to do.  By the way, I also downloaded Flash Player. 
Thanks.
Suzuko   

Good day Suzuko,
It sounds like you're trying to initiate the conversion via Adobe Reader (which is just fine.)  Could you share the error you're getting?  Alternatively, could you share a bit more information about the problem by filling out File Conversion Issue Form?  If you fill out the form, please include a reference to this thread so we can circle back and share our findings with everyone.
Kind regards,
David
Acrobat Community Manager
Adobe Systems

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