Can't convert pdf to microsoft word

I cannot convert pdf to microsoft word says convert failure
I cleared browser cache and still does not work
was working fine a couple of weeks ago

Hi Nura,
Are you receiving that message for every file that you try to convert? Or is it specific to one file? Are you converting via the ExportPDF web interface, or via Adobe Reader?
Please tell us more about the file or files that you're trying to convert. How were they created? Are they complex (many pages, or mix of different fonts and graphics)?
Best,
Sara

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