Can't convert PDF to Word Document!

I am not able to convert PDF docs to Word.  I've tried the PDF conversion program and upgraded to the PDFPak for $89.99.  Neither one of them work.  What do I need to do?

Hi there gizmo5,
I see your ExportPDF subscription (active since August 6), but don't see an order for PDF Pack.
What happens when you try to convert your files? Are you getting an error message? Or, are you unable to log in?
I look forward to hearing back from you.
Best,
Sara

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