Can't convert photoshop elements 13 trial

Hi - I recently bought a trial for photoshop elements 13 and downloaded to my mac. I then upgraded and bought the licence. I have the email confirmation and serial code. The email says I can just enter the trial version and put in the serial number in as part of the set up but when I do this it states the serial number is not valid. I have verified my email address. When I log in to my adobe account, it shows the product and serial number is registered and the operating system as WIN, whereas I downloaded to a mac (which worked fine for the trial). As I can't get any support from adobe, I have tried to uninstall and reinstall but the application will not open now I have reinstalled. This is so frustrating, as I have paid for the product and it's showing under my account but can't access it. Please can anyone help?

Info for PC vs Mac: https://forums.adobe.com/thread/1658959?sr=inbox&ru=3738552

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<e-mail address removed by Moderator>

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