Can't copy from flatbed on 8600 all in one

Worked fine for 7 months and now when I try to copy a document from the flatbed, it keeps trying to load the document from the adf and I get the error message "reload origional in the automatic document feeder ADF and try again". One thing i noticed is that the message "Origional loaded" message is always on when I am given options to copy fax or scan. I have unplugged and restarted and no luck. Any ideas? I have seen others with this problem on the web with no answers. Thanks.
This question was solved.
View Solution.

Hi jwhite44,
FRom your description, it sounds like three is something blocking the paper sensor in the document feeder. Please complete all of the steps in the following document and let me know the outcome; The Automatic Document Feeder (ADF) Does Not Pick Up Paper.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Similar Messages

Cannot scan, fax, or copy from HP Officejet 6500 All-in-One E709a

I can print from my HP Officejet 6500 All-in-One E709a, but I cannot scan, copy, or fax. All drivers and updates are current; no recent updates were made prior to the problems occurring. I use Windows 7 64-bit. When the printer is turned on, it always shows Original Loaded, but no documents are in the feeder or on the glass (I have already cleaned the glass and have ensured that the cover sits tightly). I am having problems scanning, copying, and faxing. The automatic document feeder is functioning. I have tried to reset the printer several times.
When I try to Scan a document in the document feeder (it does feed through) or from the glass, I get variable responses – rarely, it appropriately asks how I want to save/handle the doc (e.g., save as pdf), but the document does not actually scan and I am directed to Reload the document OR it displays No Scan Options. The document does not show in My Scans.
When I try to Copy, it shows the document as copying, but there is a long delay before the progress bar occurs. When I copy using the document feeder, I actually get a copy (rarely and always faded-looking) or the copy prints out blank—both results are always followed by an error message to Reload the document. When copying from the glass, the copy prints out blank with an error message to Reload the document
The same problems occur when trying to Fax. Whether trying to scan, copy, or fax, the printer is making a lot of sounds of gears whirring.
Again, I can print a document from my PC without any problems – the problem is limited to scanning, faxing, and copying.
I have tried the HP Print & Scan Doctor. It always stops at the HP Twain Scan step, saying the Scan process was cancelled by the user (not true). When I click on Continue, it proceeds down to the Test Scan step, but nothing happens when I click on the Test Scan button. It will only allow me to Skip at that point. All of the other steps show green checks.
This question was solved.
View Solution.

My first question is really going to get to the core of the issue, I heard you say that the printer makes sounds, but if you lift the lid does the bar A) travel across the screen and B) light up?
Additionally, perform both of these resets and let me know how they go!
HP Multifunction Printer Resets - HP Officejet 6500 - YouTube'
Have a great day!

Officejet Pro 8600 all in one installation on dest top with AMD64 chip set and Window 7

Can't install an HP Pro 8600 all in one with full features on a Desktop with windows 7 64 bit OS, PC has an AMD chip set, connection is wireless.
This printer is replacing an HP Pro 8500 all in one that failed. HP's only solution was to upgrade to the 8600. All 8500 software was removed before attempting to install the 8600.
The installation recognizes the printer & IP address. In the last step of the setup the network connection is not recognized. When I try to add a printer in Windows, the Microsoft drivers are installed and the printer works fine, but no scan or fax.
I had success installing this wireless setup on 2 desktops (windows 7 & XP OS) and a laptop running VISTA. All of these have Intel CPU's. The installation completed fine.
The HP Installation CD has an AMD64 folder (with "hpinkins5912"), but no instruction on setup or updating AMD drivers.

Hey @mech3320 ,
Thank you for taking the time out of your day to ask that question on the HP Forums today!
I understand that you are having some trouble with the driver download on your AMD chipset but not your Intel one.
I recommend that you try the web download of the drivers after you uninstall the ones that you tried form the CD.
Driver Download Page
Let me know if the web drivers work better for you or not.
I worked for HP.

The float in windows option is grey and not accessable ? How can I copy from one image to another ? Elements 11

The float all in windows option is grey and not accessible ? How can I copy from one image to another ? Elements 11

You really are not getting this.
"I guess I am still completely shocked that as a parent we can't download something for everyone to use."
Why do you continue to think this although we keep telling you that this is not the case.
You do NOT have to purchase anything twice. You can share the music with as many ipods as you like in your household.
The ipods are designed to sync with your computer regularly. You should have been syncing these other ipods with your computer all along, thus transferring the purchases to your computer where that music can be synced to as many ipods as you like.
Take on of the ipods with the music in it. Open itunes on your computer. Plug in the ipod. Do not sync. Click File>Transfer Purchases This will transfer the purchases from the ipod to the computer. Make sure that you have authorized your account on the computer: here are directions for that. http://support.apple.com/kb/HT1420
Unplug the ipod.
Plug in the other ipod with purchased music. Do not sync. Click File>Transfer Purchases This will transfer purchases from the ipod to the computer.
You can now plug in any of the ipods, select what you want to sync and sync.
Have a look at the manual for the ipod. http://manuals.info.apple.com/en_US/iPod_touch_iOS4_User_Guide.pdf

HT204075 I am not receiving mail to one of my email accounts. I can send mail from this account and all other accounts seem to be working.

I am not receiving mail to one of my email accounts. I can send mail from this account and all other accounts seem to be working.

Is this work email account on a BES server?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Do I need to download drivers for an HP 8600 all in one printer after upgrading to Mavericks from Mountain Lion?

I am about to upgrade my Mac's OS from Mountain Lion to Mavericks. I recently networked to my Mac on our home wireless network an HP 8600 all in one printer/scanner and an HP LaserPro 127. I saw a note posted in a non-Apple forum stating that the Mavericks upgrade should include the drivers needed to run these products on Mavericks. Is that correct or will I need to download a new set of drivers from HP after I upgrade to Mavericks?
Any guidance would be appreciated.

Hi mcubed33,
Welcome to the Support Communities!
The article below may be able to help you with this. Click on the link below for more information:
OS X: Printer and scanner software available for download
http://support.apple.com/kb/HT3669
Apple delivers third-party software for scanners and printers using Software Update. To set up your printer or scanner, just connect it to your Mac. If software is needed and available, OS X automatically downloads and installs it.
This article is a comprehensive list of currently supported printer and scanner models and associated software provided by third-party vendors as of 23 January 2014.
OS X Mavericks: Set up a printer
http://support.apple.com/kb/PH14143
Cheers,
- Judy

Can't print to 8600 All-In-One after awhile

I have an 8600 All-In-One N911A and it is connected to my network via wired Ethernet and after power up, I can print to the printer via my Mac's and ipad/iphone no problem. After some preiod of time (hours) none of my devices can print to the printer however I CAN get to it via a web browser by IP Address.
I get the message printer is not responding or looking for printer and if I power cycle the device it can be seen/printed to again but the issue repeats itself after a few hours.
Any clue what could be casuing this with all my devices? My main router is a fairly new Linksys Router/Wireless/Switch and it seems like a printer. I had a similar problem with an 8500 which I replaced thinking it had a networking hardware failure so I don't think it is a bad printer given this is the second one with a problem.

Hi checkyou,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry to hear that you are having connectivity issues with the printer to the WiFi. I have seen this issue and I was able to resolve the issue by doing one easy step. If you happen to have the printer power cable connected to a power bar/strip, please remove it and connect it directly to a wall outlet. HP printers already have built in surge protector and if you have the power cable connected to a bar/strip, the printer will not get all the power it needs to function properly and this could very well be the reason why you are having issues.
Here is a document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please note that the printer that is listed in the document is a LaserJet printer and it is only used as an example. This document is meant for HP products in general.
If this does not resolve the issue, please feel free to write me back.
Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Can't copy from an ebay image/photo and paste into Photoshop CS4.....but Opera can?

Can't copy from an ebay image/photo and paste into Photoshop CS4.....but Opera can?
Problem is not win 7 or WinXP as your competitor "Opera" can do this.

Firefox doesn't do email, it's a web browser.
If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.
If your problem is with Mozilla Thunderbird, see this forum for support.
[http://www.mozillamessaging.com/en-US/support/] <br />
or this one <br />
[http://forums.mozillazine.org/viewforum.php?f=39]

8600 all in one won't print or scan documents placed directly on glass?

I have a new Officjet 8600 All In One model N911A. I can't get it to print or scan a document placed directly on the glass. It will print and scan using the auto document feeder only.
I am working wirelessly and tried to run the HP Hardware Diagnostic Utility but it tells me the printer isn't connected to my computer. Ugh!
All I wanted to do was copy a page from a magazine.
Any help would be greatly appreciated.

OK, try installing this firmware. Depending on which OS you have, please select the link below:
Windows 7
Windows 8
Try to copy and scan after this update.
Remember if you find any of my post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.
I really appreciate it!
Let me know the outcome.
Thanks!

HP OfficeJet 8600 All-In-One cannot be connected

I just bought a new HP OfficeJet 8600 All-in-One printer. It's a wireless unit and initally connected to my home
network no problem and I could print from several puters in the house fine. I have Bell internet with a wireless
home router that uses DHCP.
Today, my wifes win7 laptop is unable to print to it for some reason. I tried to delete the printer from her computer
and re-add it however, the computer when I run the HP installer software to reach the printer, it isn't able to connect
to it. During the installation, it say:
Discovering Device....
and never leaves there.
However, I can define the printer in Windows "Add a Printer" using the HP OfficeJet K8600 printer driver.
One thing on the IP address that the printer is using. I checked it on the printers configuration vs what the windows
printer definition had and it was wrong on the printer driver configuration. I used the HP utility to update the printer IP
address to what the printer is currently using.
Any ideas on why the printer cannot be re-added using the HP all-in-one installer?

I would bet it is your router. Its supplied by your ISP, right?
First, restart the router by pulling its power cord momentarily.
Next, set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Hp officejet pro 8600 all in one prints but won't scan

I have recently moved house and changed my wireless router from BT to Virgin.
I am running OS X 10.9.5
I am able to print from my mac without issue, however, it has stopped scanning. I have managed to get it to work twice on isolated instances but it won't work consistently.
I have unistalled the software and reinstalled via the HP download page but when I open HP Scan and click scan it asks me to choose which scanner - mine is selected, it then says preparing to scan and it does that for ages until it says it can't get a connection.
My printe r is a HP Officejet Pro 8600 All-in-one N911g - I am not bothered that much about scanning from the printer to the computer (I have tried to enable this option and it won't let me) I just want to be able to open HP Scan and press scan and it scan on my computer.
Any advice appreciated - thank you

Hi there @Steph390 , welcome to the forums!
I have some suggestions for you to hopefully correct the scanning issue you are having. Please feel free to reply back and let me know the results!
1. Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer.
2. Mac OS X: How to reset the printing system
3. Repair disk permissions
4. Restart your computer.
5. Re-add the printer
Once the printer is connected on the network, follow these steps to maintain the wireless connection, normally a static IP will help out quite a bit: Printer Does Not Maintain Wireless Connection
Good luck to you
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP 8600 all in one Printer Scanner to Computer with Windows 8

i can not get the printer to reconize the Computor i want to scan to i Have HP Printer 8600 all in one printer and HP computor with Windows 8 (wireless)

Hello Stringfield, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would like to help.
I would suggest performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then recommend downloading and running the HP Print and Scan Doctor.
Please let me know the results. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Office Jet Pro 8600 all in one

I fax documents from word with my printer. Every once in a while, but more frequently as of late, the document will fax, shows send in the log, I hear the the fax completely send and hang up, but then it will fax it over and over, even though I only set it to fax one time. Only way then to stop it from sending is to turn off printer and then I either have to reboot my computer or log off to get it to clear. When computer comes back up, I turn printer back on and it is ready for use. It has done this since I bought it, but like I said seems more frequent.
It is an HP office jet pro 8600 all in one, running on Windows 8.1. It is hard wired, not running wirelesslym with desktop. Anybody have any clues as to what is causing this and how to fix it. It is so frustrating. Thanks.

Hi LFoskey,
Does the printer send multiple faxes when you fax directly from the printer, or only when you fax from Word?
You can check for a firmware update in cause the issue is being caused by the printer itself;
HP Officejet Pro 8600 N911a Firmware
HP Officejet Pro 8600 N911g_n Firmware (Plus and Premium models)
Please also try the HP Print and Scan Doctor, it can quickly resolve any issues including but not limited to;
Driver Check : Checks for missing or corrupt driver files.
Device Manager : Checks for problems in Device Manager that would prevent printing.
Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match : Checks the port settings for the HP product.
Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
Click here to download and run the Print and Scan Doctor> www.hp.com/go/tools
Please post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks ( ), the tool did not find any problems.
If you see green wrenches ( ), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
If you see a red X ( ), follow the on-screen instructions to resolve the issue.
I look forward to hearing from you. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP OfficeJet Pro 8600 All-In-One Inkjet Printer

Hello, I have an HP OfficeJet Pro 8600 All-In-One Inkjet Printer. It started out working fine, but the touchscreen got lighter and lighter and would finally go out. Now, I cannot see the screen at all and therefore am unable to use the printer. I tried to delete the printer from my computer and reload the driver, but the driver requires that I use the touchscreen to initiate installation of the wireless capabilities and so forth. Without being able to have the touchscreen light up, I am unable to see and follow the directions to hook it back up to the computer. Any ideas? Does HP make a replacement touchscreen for this product? I bought this one because I have another one that works perfectly at home and was hoping to use this one at work. Thanks in advance for any help anyone can give.
Wayne3

Hello there! Welcome to the forums @Wayne3
I saw your post about how the display screen on your Officejet 8600 has gotten lighter and lighter until the display was unreadable. I have a few ideas in mind that might help you.
Update the firmware on the printer with a USB cable plugged into the printer, and computer.
Click here to download the firmware update: HP Officejet Pro 8600 N911a Firmware
Try a power reset and ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
I hope the steps help you! If the screen continues to have the same problem, give us a call to see what your printer options are:
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a terrific Tuesday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Can we copy the same quotation to more than one sales order?

Can we copy the same quotation to more than one sales order?is it posibble.......pls reply

Hi vepa venkat suhas.,
If the quotation quantity is 100,with reference to quotaion if you raise a sales order for 100 materials then you cannot raise other sales order with reference to the quotation.untill your quatity of 100 in quotation is finished you can raise a sales order
REWARD if helpfull
Thanks & Regards
Narayana

Can't copy from flatbed on 8600 all in one

Similar Messages

Maybe you are looking for