Can't create HealthVault accounts in PPE. 'We're sorry. We could not complete your last request'

Since last week, we've been unable to manually create any HealthVault accounts in the PPE environment. We are trying to test the patient signup process for our application but keep hitting a wall when creating the actual HealthVault account. This has been
broken for at least five days.
Steps to replicate:
Create a test patient with a new Microsoft ID (outlook.com)
Go to https://www.healthvault-ppe.com/gb/en
Click 'Sign up or sign in'
Enter your credentials and click 'Sign in', then get error message below:
Try
to go back to what you were doing.
We're sorry. We could not complete your last request.
An error occurred that we did not expect. The most recent action you were taking may not have completed successfully, but the rest of your HealthVault information is still safe.
This is causing us a real issue as we wan't to extend usage to more patients in our NHS Trust but until we are happy with testing the whole patient sign up process, and then our application, we can't move it into the Live environment.

Authorization or lack thereof would not normally affect the ability to access the iTunes Store itself. It may be that something on your work computer or work network is blocking access to the Store. Run the Network Diagnostics in iTunes:
http://support.apple.com/kb/HT3204
and post the results here. That may provide some clues.
Regards.

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Hewlett-Packard hp workstation xw4200
iTunes 11.1.1.11
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
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iPodService 11.1.1.11 is currently running.
iTunesHelper 11.1.1.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
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Description:                 Broadcom NetXtreme Gigabit Ethernet - Packet Scheduler Miniport
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Subnet Mask:             255.255.255.0
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DHCP Enabled:          Yes
DHCP Server:             10.0.0.138
Lease Obtained:         Tue Oct 08 22:19:05 2013
Lease Expires:           Tue Oct 15 22:19:05 2013
DNS Servers:              10.0.0.138
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Online:                          Yes
Using Modem:            No
Using LAN:                  Yes
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Can't create HealthVault accounts in PPE. 'We're sorry. We could not complete your last request'

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