Can't Create ISO!

I have a brand new imac, 16gig ram. I create mpeg bluray files from Premiere and use Media Encoder. I create menus in encore, check for errors all is good but it gets stuck on the little save screen at 70% when I build!? I even walked away for a few hours and alass, still there! I've never had this problem before and it's the way I've always done it. Any suggestions? I have the latest version and have the subscription version. Can't get adobe to call me back. Is it possible to reinstall encore by itself?

More information needed for someone to help... click these links and provide the requested information
-http://forums.adobe.com/message/4200840
Information on what you are editing... what you export from PPro... your Encore project... screen shots help a lot
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your files, use the program below... a screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For Mac http://mediainspector.massanti.com/

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