Can't create new contacts from email message

I get an email message that has a phone number in it and of course an email address. I want to create a new contact. I hold down on the phone number and a dialog appears asking if I want to add to contacts. I select it and press Create New Contact. I type in a name. I click Done. The dialog disappears. I go to Contacts and there is no entry. Is this supposed to work?
Any help would be much appreciated.
Thanks.

This solved it. Don't know why. Shouldn't be like this. When I searched for it, the file appeared. Not only it it appear but my three other attempts appeared as well. All four of them are in Contacts. That's a bit wacked I think.
Thanks very much.
Wait it gets better. I went back to the email. Clicked the email address to save it. Selected Add to existing contact. Found the contact. Added it. Click Done, and the name is gone again from the Conatcts directory. Used the search function again, and it reappeared.
But there's more. Left the phone app. Came back to it and the name is gone again. Apparently every time I want this name I have to add it by searching in Spotlight, and of course it's not updating iCloud so it's never going to get back to my computer.
Message was edited by: Tom Wolsky

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