Can't create new digital ID/certificate - Reader shutting down unexpectedly
I had Adobe Reader X (10.0.0) installed and when I went to Edit|Protection|Security Settings it would pop up a dialog then shut down immediately.
I upgraded to the latest X build (10.2.1 or something), and the same thing occured.
I turned off Protected Mode and now instead of just shutting down it showed an 'Adobe Reader has stopped working' dialog (I did save the crash dump file but then lost it unfortunately, however there was nothing obvious in it)
I then installed version XI (not sure why Update didn't tell me about this).
When I tried to start that, it shut down immediately. I read here that this was a known problem of sorts, and ran the EULA program to allow it to at least start up.
Next I tried to find the equivalent "Security Settings" dialog in version XI in order to create a new Digital ID, and eventually found what looked like the right option under Edit|Preferences|Signatures|Identities & Trusted Certificates.
But when I click the "More" button...it just shuts down immediately. The 'More' button for "Document Timestamping" causes the same thing, as does the 'More button' on the tab for Edit|Preferences|Security. I managed to get a screen shot and it's just the partly painted "Digital ID and Trusted Certificate Settings" shown before it disappears completely, with no other dialogs displayed or any options to capture the crash dump. I attached a debugger to it and managed to get this stack trace:
First-chance exception at 0x700b2a5a in AcroRd32.exe: 0xC0000005: Access violation writing location 0x700de9f4.
>
nvdxgiwrap.dll!700b2a5a()
[Frames below may be incorrect and/or missing, no symbols loaded for nvdxgiwrap.dll]
mshtml.dll!0ce4021a()
dxgi.dll!0f7ab564()
dxgi.dll!0f79919e()
dxgi.dll!0f7ab5ba()
dxgi.dll!0f7ab581()
nvdxgiwrap.dll!700bc42b()
nvdxgiwrap.dll!700b6836()
After which...
The program '[9844] AcroRd32.exe: Native' has exited with code -1073741819 (0xc0000005).
This is on pretty much plain-vanilla Windows 7 64-bit system.
Any help appreciated.
Thanks
Dylan
I searched for nvdxgiwrap and located this thread
http://forums.adobe.com/thread/1178057
Which had the answer (NVIDIA 3D graphics settings - use Integrated Graphics).
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