Can't Create/Open new File - Photoshop CC
Hi there,
I just purchased Creative Cloud recently, went to go open up Photoshop today and it won't allow me to create new files or open existing PSDs:
Example: https://www.youtube.com/watch?v=QoWKJbIf3BI
I can, however, operate in Acrobat and Illustrator just fine.
I'd first googled around a bit to see if anyone else had the problem, noticed there had been a few threads. My troubleshooting steps thusfar.
1. secpol.msc > Security Settings > Local Policies > Security Options > User Account Control: Run all administrators in Admin Approval Mode (disabled)
2. Took ownership of Adobe directories at C:\Program Files\Adobe, C:\Program Files\Common Files\Adobe, C:\Program Files (x86)\Adobe, C:\Program Files (x86)\Common Files\Adobe
3. secpol.msc > Security Settings > Local Policies > Security Options > User Account Control: Run all administrators in Admin Approval Mode (enabled)
4. Trashed Preferences on startup.
Pertinent bits of info:
OS: Windows 8.1 (64 bit)
GPU: EVGA GTX 560ti (latest drivers)
Photoshop CS6 via Creative Cloud.
Any help would be much appreciated! It's working fine on my laptop (Mac OS 10.8) but the desktop is a little sketchy with Photoshop.
Update:
This issue rears it head every time my windows updater runs. Something being installed as part of the Windows updates is interfering with PhotoShop.
Here is a list of what my machine installed yesterday:
Security Update for Microsoft Outlook 2010 (KB2837597) 32-Bit Edition
Cumulative Security Update for Internet Explorer 10 for Windows 7 Service Pack 1 for x64-based Systems (KB2888505)
Update for Microsoft Visual Studio 2010 Service Pack 1 (KB2890573)
Security Update for Windows 7 for x64-based Systems (KB2868626)
Update for Windows 7 for x64-based Systems (KB2830477)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Security Update for Windows 7 for x64-based Systems (KB2875783)
Cumulative Security Update for ActiveX Killbits for Windows 7 for x64-based Systems (KB2900986)
Update for Windows 7 for x64-based Systems (KB2893519)
Update for Root Certificates for Windows 7 for x64-based Systems [November 2013] (KB931125)
Security Update for Windows 7 for x64-based Systems (KB2868725)
Windows Malicious Software Removal Tool x64 - November 2013 (KB890830)
Security Update for Microsoft Office 2010 (KB2760781) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Security Update for Windows 7 for x64-based Systems (KB2876331)
Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
Security Update for Windows 7 for x64-based Systems (KB2862152)
Someone at Adobe and/or Microsoft need to look into this
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This is from Console today;
10/11/10 11:00:15 AM .com.adobe.Photoshop[445] Adobe Photoshop CS3(445,0xa0c10500) malloc: *** error for object 0x382f2e0: Non-aligned pointer being freed (2)
10/11/10 11:00:15 AM .com.adobe.Photoshop[445] *** set a breakpoint in malloc_error_break to debug
10/11/10 11:00:15 AM .com.adobe.Photoshop[445] Adobe Photoshop CS3(445,0xa0c10500) malloc: *** error for object 0x382f660: Non-aligned pointer being freed (2)
10/11/10 11:00:15 AM .com.adobe.Photoshop[445] *** set a breakpoint in malloc_error_break to debug
10/11/10 11:00:15 AM .com.adobe.Photoshop[445] Adobe Photoshop CS3(445,0xa0c10500) malloc: *** error for object 0x382f770: Non-aligned pointer being freed (2)
10/11/10 11:00:15 AM .com.adobe.Photoshop[445] *** set a breakpoint in malloc_error_break to debug
10/11/10 11:00:29 AM Adobe Photoshop CS3[445] *** __NSAutoreleaseNoPool(): Object 0x2d73230 of class NSCFNumber autoreleased with no pool in place - just leaking
10/11/10 11:00:40 AM .com.adobe.Photoshop[445] Adobe Photoshop CS3(445,0xa0c10500) malloc: *** error for object 0x2d13890: Non-aligned pointer being freed (2)
10/11/10 11:00:40 AM .com.adobe.Photoshop[445] *** set a breakpoint in malloc_error_break to debug
10/11/10 11:00:41 AM Adobe Photoshop CS3[445] *** __NSAutoreleaseNoPool(): Object 0x259ec510 of class NSThread autoreleased with no pool in place - just leaking
10/11/10 11:00:46 AM .com.adobe.Photoshop[445] objc[445]: Class EpicJSWindowExternalHandler is implemented in both /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/adobe_eula.framework/adobe_eula and /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/adobe_personalization.framework/adobe_personalization. One of the two will be used. Which one is undefined.
10/11/10 11:00:46 AM .com.adobe.Photoshop[445] objc[445]: Class EpicWizardController is implemented in both /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/adobe_eula.framework/adobe_eula and /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/adobe_personalization.framework/adobe_personalization. One of the two will be used. Which one is undefined.
10/11/10 11:00:46 AM .com.adobe.Photoshop[445] objc[445]: Class EpicPanel is implemented in both /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/adobe_eula.framework/adobe_eula and /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/adobe_personalization.framework/adobe_personalization. One of the two will be used. Which one is undefined.
10/11/10 11:00:46 AM .com.adobe.Photoshop[445] objc[445]: Class EpicController is implemented in both /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/adobe_eula.framework/adobe_eula and /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/adobe_personalization.framework/adobe_personalization. One of the two will be used. Which one is undefined.
10/11/10 11:00:49 AM .com.adobe.Photoshop[445] file://localhost/Applications/Adobe P
10/11/10 11:00:51 AM .com.adobe.Photoshop[445] objc[445]: Class EpicController is implemented in both /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/adobe_eula.framework/adobe_eula and /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/adobe_registration.framework/adobe_registration. One of the two will be used. Which one is undefined.
10/11/10 11:00:51 AM .com.adobe.Photoshop[445] objc[445]: Class EpicJSWindowExternalHandler is implemented in both /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/adobe_eula.framework/adobe_eula and /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/adobe_registration.framework/adobe_registration. One of the two will be used. Which one is undefined.
10/11/10 11:00:51 AM .com.adobe.Photoshop[445] objc[445]: Class EpicWizardController is implemented in both /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/adobe_eula.framework/adobe_eula and /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/adobe_registration.framework/adobe_registration. One of the two will be used. Which one is undefined.
10/11/10 11:00:51 AM .com.adobe.Photoshop[445] objc[445]: Class EpicPanel is implemented in both /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/adobe_eula.framework/adobe_eula and /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/adobe_registration.framework/adobe_registration. One of the two will be used. Which one is undefined.
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:11 AM Adobe Photoshop CS3[445] Cannot find executable for CFBundle 0x2dad300 </Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework> (not loaded)
10/11/10 11:01:12 AM Adobe Crash Reporter[477] Process Id:
10/11/10 11:01:12 AM .com.adobe.Photoshop[445] 2010-10-11 11:01:12.923 Adobe Crash Reporter[477:903] Process Id:
10/11/10 11:01:12 AM Adobe Crash Reporter[477] 445
10/11/10 11:01:12 AM .com.adobe.Photoshop[445] 2010-10-11 11:01:12.927 Adobe Crash Reporter[477:903] 445
10/11/10 11:01:16 AM .com.adobe.Photoshop[445] reproStepsString:
10/11/10 11:01:16 AM Adobe Crash Reporter[477] (null)
10/11/10 11:01:16 AM .com.adobe.Photoshop[445] 2010-10-11 11:01:16.419 Adobe Crash Reporter[477:903] (null)
10/11/10 11:01:28 AM com.apple.launchd.peruser.501[167] (.com.adobe.Photoshop[445]) Exited: Terminated
K ;^p -
Photoshop CC 2014 wont open any files or create a new file
I can't open any files or create a new file no matter what I do. I've uninstalled Photoshop along with every Adobe application then reinstalled creative cloud and photoshop but that didn't work. I've tried moving the preferences to the desktop, didn't work. Does anyone have any answers? Even my IT guy can't figure it out. Please help. It's been like this for a few days now and I have a work assignment due...ahh!
Adobe Photoshop Version: 2014.2.2 20141204.r.310 2014/12/04:23:59:59 CL 994532 x64
Operating System: Windows 8.1 64-bit
Version: 6.3The problem is with all files. I was just using the linked file from InDesign as an example.
Here's my system info:
Adobe Photoshop Version: 2014.2.2 20141204.r.310 2014/12/04:23:59:59 CL 994532 x64
Operating System: Windows 8.1 64-bit
Version: 6.3
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2993 MHz
Built-in memory: 8097 MB
Free memory: 3818 MB
Memory available to Photoshop: 7036 MB
Memory used by Photoshop: 70 %
3D Multitone Printing: Disabled.
Windows 2x UI: Disabled.
Highbeam: Enabled.
Image tile size: 128K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=-1920, bottom=1080, right=0
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=2
glgpu[0].GLVersion="3.0"
glgpu[0].GLMemoryMB=1024
glgpu[0].GLName="Intel(R) HD Graphics 4600"
glgpu[0].GLVendor="Intel"
glgpu[0].GLVendorID=32902
glgpu[0].GLDriverVersion="10.18.10.3977"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Intel(R) HD Graphics 4600"
glgpu[0].GLRendererID=1046
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,i gd10iumd32"
glgpu[0].GLDriverDate="20141009000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 10.18.10.3977"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447 ]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
clgpu[0].CLPlatformVersion="1.2 "
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].CLMemoryMB=1425
clgpu[0].CLName="Intel(R) HD Graphics 4600"
clgpu[0].CLVendor="Intel(R) Corporation"
clgpu[0].CLVendorID=32902
clgpu[0].CLDriverVersion="10.18.10.3977"
clgpu[0].CUDASupported=0
clgpu[0].CLBandwidth=1.51274e+010
clgpu[0].CLCompute=192.283
clgpu[1].CLPlatformVersion="1.2 AMD-APP (1348.5)"
clgpu[1].CLDeviceVersion="1.2 AMD-APP (1348.5)"
clgpu[1].CLMemoryMB=2048
clgpu[1].CLName="Oland"
clgpu[1].CLVendor="Advanced Micro Devices, Inc."
clgpu[1].CLVendorID=4098
clgpu[1].CLDriverVersion="1348.5 (VM)"
clgpu[1].CUDASupported=0
clgpu[1].CLBandwidth=5.1353e+010
clgpu[1].CLCompute=318.462
License Type: Subscription
Serial number:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\
Temporary file path: C:\Users\Kelley\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 225.1G, 163.1G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Plug-ins\
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2014/08/12-23:42:09 79.557478 79.557478
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdbePM.dll PatchMatch 2014/09/07-21:07:38 79.558079 79.558079
AdobeLinguistic.dll Adobe Linguisitc Library 8.0.0
AdobeOwl.dll Adobe Owl 5.2.4
AdobePDFL.dll PDFL 2014/08/18-15:13:12 79.512424 79.512424
AdobePIP.dll Adobe Product Improvement Program 7.2.1.3399
AdobeXMP.dll Adobe XMP Core 2014/08/20-09:53:02 79.156797 79.156797
AdobeXMPFiles.dll Adobe XMP Files 2014/08/20-09:53:02 79.156797 79.156797
AdobeXMPScript.dll Adobe XMP Script 2014/08/20-09:53:02 79.156797 79.156797
adobe_caps.dll Adobe CAPS 8,0,0,13
AGM.dll AGM 2014/08/12-23:42:09 79.557478 79.557478
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
amtlib.dll AMTLib (64 Bit) 8.0.0.122212002 BuildVersion: 8.0; BuildDate: Wed Jul 30 2014 15:59:34) 1.000000
ARE.dll ARE 2014/08/12-23:42:09 79.557478 79.557478
AXE8SharedExpat.dll AXE8SharedExpat 2013/12/20-21:40:29 79.551013 79.551013
AXEDOMCore.dll AXEDOMCore 2013/12/20-21:40:29 79.551013 79.551013
Bib.dll BIB 2014/08/12-23:42:09 79.557478 79.557478
BIBUtils.dll BIBUtils 2014/08/12-23:42:09 79.557478 79.557478
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.2.6.32411 2.2.6.32411
CITThreading.dll Adobe CITThreading 2.2.6.32411 2.2.6.32411
CoolType.dll CoolType 2014/08/12-23:42:09 79.557478 79.557478
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2014/01/21-23:58:55 79.551519 79.551519
icucnv40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
icudt40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 7.0.0.154
JP2KLib.dll JP2KLib 2014/06/28-00:28:27 79.254012 79.254012
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.2.1.3399
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2014/08/18-23:43:19 79.557676 79.557676
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2014 15.2.2
Plugin.dll Adobe Photoshop CC 2014 15.2.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 5.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 5.2.0.54
PSArt.dll Adobe Photoshop CC 2014 15.2.2
PSViews.dll Adobe Photoshop CC 2014 15.2.2
SCCore.dll ScCore 2014/01/21-23:58:55 79.551519 79.551519
ScriptUIFlex.dll ScriptUIFlex 2014/01/20-22:42:05 79.550992 79.550992
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 8.0.0.14 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 8.0.0.14
VulcanControl.dll Vulcan Application Control Library 5.0.0.82
VulcanMessage5.dll Vulcan Message Library 5.0.0.82
WRServices.dll WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 15.2.2 (2014.2.2 x001 x003)
Accented Edges 15.2.2
Adaptive Wide Angle 15.2.2
Angled Strokes 15.2.2
Average 15.2.2 (2014.2.2 x001 x003)
Bas Relief 15.2.2
BMP 15.2.2
Camera Raw 8.7.1
Camera Raw Filter 8.7.1
Chalk & Charcoal 15.2.2
Charcoal 15.2.2
Chrome 15.2.2
Cineon 15.2.2 (2014.2.2 x001 x003)
Clouds 15.2.2 (2014.2.2 x001 x003)
Collada 15.2.2 (2014.2.2 x001 x003)
Color Halftone 15.2.2
Colored Pencil 15.2.2
CompuServe GIF 15.2.2
Conté Crayon 15.2.2
Craquelure 15.2.2
Crop and Straighten Photos 15.2.2 (2014.2.2 x001 x003)
Crop and Straighten Photos Filter 15.2.2
Crosshatch 15.2.2
Crystallize 15.2.2
Cutout 15.2.2
Dark Strokes 15.2.2
De-Interlace 15.2.2
Dicom 15.2.2
Difference Clouds 15.2.2 (2014.2.2 x001 x003)
Diffuse Glow 15.2.2
Displace 15.2.2
Dry Brush 15.2.2
Eazel Acquire 15.2.2 (2014.2.2 x001 x003)
Embed Watermark 4.0
Entropy 15.2.2 (2014.2.2 x001 x003)
Export Color Lookup Tables NO VERSION
Extrude 15.2.2
FastCore Routines 15.2.2 (2014.2.2 x001 x003)
Fibers 15.2.2
Film Grain 15.2.2
Filter Gallery 15.2.2
Flash 3D 15.2.2 (2014.2.2 x001 x003)
Fresco 15.2.2
Glass 15.2.2
Glowing Edges 15.2.2
Google Earth 4 15.2.2 (2014.2.2 x001 x003)
Grain 15.2.2
Graphic Pen 15.2.2
Halftone Pattern 15.2.2
HDRMergeUI 15.2.2
HSB/HSL 15.2.2
IFF Format 15.2.2
IGES 15.2.2 (2014.2.2 x001 x003)
Ink Outlines 15.2.2
JPEG 2000 15.2.2
Kurtosis 15.2.2 (2014.2.2 x001 x003)
Lens Blur 15.2.2
Lens Correction 15.2.2
Lens Flare 15.2.2
Liquify 15.2.2
Matlab Operation 15.2.2 (2014.2.2 x001 x003)
Maximum 15.2.2 (2014.2.2 x001 x003)
Mean 15.2.2 (2014.2.2 x001 x003)
Measurement Core 15.2.2 (2014.2.2 x001 x003)
Median 15.2.2 (2014.2.2 x001 x003)
Mezzotint 15.2.2
Minimum 15.2.2 (2014.2.2 x001 x003)
MMXCore Routines 15.2.2 (2014.2.2 x001 x003)
Mosaic Tiles 15.2.2
Multiprocessor Support 15.2.2 (2014.2.2 x001 x003)
Neon Glow 15.2.2
Note Paper 15.2.2
NTSC Colors 15.2.2 (2014.2.2 x001 x003)
Ocean Ripple 15.2.2
OpenEXR 15.2.2
Paint Daubs 15.2.2
Palette Knife 15.2.2
Patchwork 15.2.2
Paths to Illustrator 15.2.2
PCX 15.2.2 (2014.2.2 x001 x003)
Photocopy 15.2.2
Photoshop 3D Engine 15.2.2 (2014.2.2 x001 x003)
Photoshop Touch 14.0
Picture Package Filter 15.2.2 (2014.2.2 x001 x003)
Pinch 15.2.2
Pixar 15.2.2 (2014.2.2 x001 x003)
Plaster 15.2.2
Plastic Wrap 15.2.2
PLY 15.2.2 (2014.2.2 x001 x003)
PNG 15.2.2
Pointillize 15.2.2
Polar Coordinates 15.2.2
Portable Bit Map 15.2.2 (2014.2.2 x001 x003)
Poster Edges 15.2.2
PRC 15.2.2 (2014.2.2 x001 x003)
Radial Blur 15.2.2
Radiance 15.2.2 (2014.2.2 x001 x003)
Range 15.2.2 (2014.2.2 x001 x003)
Read Watermark 4.0
Render Color Lookup Grid NO VERSION
Reticulation 15.2.2
Ripple 15.2.2
Rough Pastels 15.2.2
Save for Web 15.2.2
ScriptingSupport 15.2.2
Shake Reduction 15.2.2
Shear 15.2.2
Skewness 15.2.2 (2014.2.2 x001 x003)
Smart Blur 15.2.2
Smudge Stick 15.2.2
Solarize 15.2.2 (2014.2.2 x001 x003)
Spatter 15.2.2
Spherize 15.2.2
Sponge 15.2.2
Sprayed Strokes 15.2.2
Stained Glass 15.2.2
Stamp 15.2.2
Standard Deviation 15.2.2 (2014.2.2 x001 x003)
STL 15.2.2 (2014.2.2 x001 x003)
Sumi-e 15.2.2
Summation 15.2.2 (2014.2.2 x001 x003)
Targa 15.2.2
Texturizer 15.2.2
Tiles 15.2.2
Torn Edges 15.2.2
Twirl 15.2.2
U3D 15.2.2 (2014.2.2 x001 x003)
Underpainting 15.2.2
Vanishing Point 15.2.2
Variance 15.2.2 (2014.2.2 x001 x003)
Virtual Reality Modeling Language | VRML 15.2.2 (2014.2.2 x001 x003)
Water Paper 15.2.2
Watercolor 15.2.2
Wave 15.2.2
Wavefront|OBJ 15.2.2 (2014.2.2 x001 x003)
WIA Support 15.2.2 (2014.2.2 x001 x003)
Wind 15.2.2
Wireless Bitmap 15.2.2 (2014.2.2 x001 x003)
ZigZag 15.2.2
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Libraries
Adobe Color Themes
Installed TWAIN devices: NONE -
Can't open new file - Where do I file photoshop bugs?
"Could not complete your request because of a program error." popups up when I try and File -> Open. My only work around has been to close and re-open photoshop, constantly.
2012 Mac Air OS, 10.10.2, Photoshop 2014.2.2 (20141204.r.310 x64). This did not happen before I updated photoshop.
** Where does one file bugs or feedback for photoshop? or does Adobe not care? **
I can't find a better location. I saw someone else posted a similar discussion questions Dec 30th, so obviously this is not being fixed. I find not opening new files to be pretty major function regression. If I open like 10 files when I first open photoshop it's ok, but then when I forget I need one more file, I see this error, the programs only been open 15mins, I've barely done anything to trigger a program error! I have to close and reopen everything. Making a new file is possible.If what you see were "a bug", everyone would see it. If it's unique to you, especially if you have not yet deleted and recreated your Photoshop preferences, you cannot call it "a bug".
That error message suggests there may something wrong with your Photoshop install or some other fault on your system,
Don't cry wolf prematurely, lest Adobe really stops paying attention to you.
To re-create the preferences files for Photoshop, start the application while holding down Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS). Then, click Yes to the message, "Delete the Adobe Photoshop Settings file?"
Note: If this process doesn't work for you while you're using a wireless (Bluetooth) keyboard, attach a wired keyboard and retry.
Important: If you re-create the preferences by deleting the Adobe Photoshop CS6 Settings file, make sure that you only delete that file. If you delete the entire settings folder, you also delete any unsaved actions or presets.
Reinstalling Photoshop does not remove the preferences file. Before reinstalling Photoshop, re-create your preferences.
NEW Video! Julieanne Kost created a video that takes you through two ways of resetting your Photoshop preferences. The manual preference file removal method is between 0:00 - 5:05. The keyboard shortcut method is between 5:05 - 8:18. The video is located here.
Mac OS
Important: Apple made the user library folder hidden by default with the release of Mac OS X 10.7. If you require access to files in the hidden library folder to perform Adobe-related troubleshooting, see How to access hidden user library files. -
I installed the 64 bit version of Photoshop CS 5.1 Extended successfully. It opens fully without issue. However, any time I create a new file or open an existing file, it crashes.
I figured this would have something to do with my graphics card, but it still does the same thing after updating the drivers & nVidia software. Seems like my whole trial will end up expiring before I ever even get to use it!! Please help!!
System details:
Windows 7 Home Premium, 64 bit
Service Pack 1
AMD Athlon II X2 215 Processor 2.7 GHz
4 GB RAM
nVidia GeForce 6150SE nForce 430
Thoughts?I installed the 64 bit version of Photoshop CS 5.1 Extended successfully. It opens fully without issue. However, any time I create a new file or open an existing file, it crashes.
I figured this would have something to do with my graphics card, but it still does the same thing after updating the drivers & nVidia software. Seems like my whole trial will end up expiring before I ever even get to use it!! Please help!!
System details:
Windows 7 Home Premium, 64 bit
Service Pack 1
AMD Athlon II X2 215 Processor 2.7 GHz
4 GB RAM
nVidia GeForce 6150SE nForce 430
Thoughts? -
Freezes on open/new file in Photoshop CS3
Photoshop CS3 displays a strange behavior of freezing for 30-45 seconds every time I try to open or create a new file, regardless of its size or format. Once the file is open Photoshop returns to its usual behavior, and I experience no slow downs. Has anybody experienced this problem,or knows what may be causing it?
Adobe does not require a non networked or "compatible" printer -- we don't even require a printer at all. But if you have a printer installed, it works best if the printer actually works correctly. Photoshop does not have any notion of "compatible" printers - Photoshop will work with any functioning printer.
Dear Chris,
I believe you truly that Photoshop will work with any printer at all -- up to version 8.x/CS1. The Problem appeared with the release of CS3. Maybe Adobe has discovered the world of printing in a total new manner?
Your printer driver (or OS) is causing the delays when Photoshop asks for simple information about that printer - information that should never involve contacting the networked printer. It's sort of like "Hey, what's the name of the street we're on? I don't know, let me jog to the Library of Congress, research that and get back to you". The drivers are doing something they should not, taking too long to do it, and nobody seems to be able to explain why.
First of all there are plenty of users worldwide who won't miss the lack of a printing function in Photoshop in general. Adobe should devote oneself to develop a solid image manipulation program. And if I would be asked to the name of the street we are on, my answer would have a serious delay too, cause I'm to polite to answer why the hell you don't have a look for yourself. If Photoshop is unable to handle a "misconfigured" network attached printer, the developers should ask the colleagues of the InDesign team. It's not only possible to open an InDesign file immediately, some of us even have printed successfully to that "sticky" printers.
Some printer drivers are also causing crashes - again, usually when asked for simple information. Again, this should not be happening.
Those delays and driver crashes are not caused by Photoshop, and are not under the control of Photoshop. The best we can do is control when they happen (at launch, or when opening a document).
So, you're blaming the wrong party here.
Bump. Okay, the printer, the printer driver or someone else is the evil. But even in case this is true, it is your company's job to offer a workaround that is worthy of the name. Things are not perfect and you have to fix it. -
Can't create a new project in Logic pro . Goes straight to a midi file. Do I shut something down before trying to create a new project?
When you open Logic, close the project that its automatically brought up (see CCT's answer above, which explains how you can change that behaviour, if you like - I usually want to listen to the last thing I was doing, but its your choice - and then File>New.
So, yeah, you do have to close the currently loaded project first. -
Can't create a new illustration. Problems occurred while saving the print file.
I can't open a new Illustrator file. It sends me this error: Can't create a new illustration. Problems occurred while saving the print file. ID:-1
I opened a previous document created in CC, but it will not allow me to copy and paste items from one doc to another.
I have rebooted with no avail.
System:
Adobe Creative Cloud CC
Mac Book Pro 2012
2.6 GHz Intel Core i7
8 GB 1600 MHz DDR3Is a printer connected? Is it turned ON? Is the driver up to date?
Illustrator checks this every time and also writes information on the printer into the file. -
InDesign update CS5.5 won't open new file / can't get monitor RGB colors
My biggest problem...a job to do a b&w booklet for a 50th class reunion ready for printer. Tried PS. Downloaded trial of Publisher, but haven't tried. Upgraded Creative Suite to 5.5 to use InDesign. Everything I set as prefs, formats, etc. as soon as I hit enter I get a full screen empty page and a cursor that twirls until I force quit. Do you know why? Do I need to uninstall the earlier version of CS? I should be done with this project and haven't begun. Should I just go to PS and create a tabloid format master and do it all manually? Should I try publisher? Can I get InDesign to work? My reputation is at stake and I want to get the job done rather than tell him this late that I can't do it!
While trying to set the template for the book in InDesign, somehow I now only have 2 colors... blue and graphite, for my display of everything. Tried ColorSync, DigitalColor Meter, tried to find out what resolution to use, I'm lost! NEVER had these problems b4! Please help me ASAP if you know the answers!
How will I know if someone answers?Does this happen with all CS4 files or just some?
Do those files work in CS4/on other computers?
Where are those files from?
Are they perhaps on a networked drive? An USB stick?
Can you save a new file and open that? -
How can I interactively create a New File in LabVIEW 2011?
I am trying to create a new binary file interactively in LabVIEW, but the File Path control only offers the ability to either type in the full path and file name (cumbersome for the user), or browse for an existing file. I want to open a "New File" dialog that will allow the user to browse to the target directory, then be able to enter the name of a non-existing file to save the data to.
The way I'm currently doing it is creating a TXT file using the Windows Explorer "New Text Document" pop-up, then changing the file extension to the new value...which is again, very cumbersome.
The only thing I've found online is that there used to be a "New File.VI" in an older version of LabVIEW apparently...but I can't seem to find it in 2011.
Solved!
Go to Solution.You can create a new file using the browse button.
Did your right click on the file path control and check the settings in the "Browse Options" menu? -
Illustrator CS2 can't open new file with network printer installed
It seems that with my network printer set up I can't do much with Illustrator, I can't open new files and I can't print without opening up the printer setup menu in Windows.
Photoshop CS btw, I can't open it at all.
I take the network printer offline and everything is fine, except then I don't have a printer.
Windows XP SP2
Illustrator CS2 12.0.1
Any fix for this?
Thanks,
DavidCreating a Dummy Generic printer fixed the issues of opening a new file in Illustrator and being able to open PS at all.
However Illustrator is still taking several minutes to print something as simple as a test circle.
The menu I was referring to is Printers & Faxes under control panel, though I realized later that may not have had anything to do with it. It may have simply been coincidental timing. I opened the P&F window about 10 minutes after hitting print and just after opening P&F the print window popped up. It simply may have been taking 10 minutes for the print window to open.
With the network printer set up as the default printer if I try to open Photoshop a window opens but just stays a grey blank screen, no credits box, nothing. Then if after a few minutes I hit ctrl+alt+del it says Photoshop not responding.
What I was doing to take the printer offline was to completely delete the network printer from Printers & Faxes.
I'll see if they have an updated set of drivers, but I think I have the latest ones, as I updated them a month or so ago.
Thanks,
David -
I can't create a new tag while saving a file in Yosemite.
The title pretty much says it all :-) As I try to type in a new tag while saving a file, the curser just blinks, and doesn't respond. I can't create a new tag. I can click on existing tags, and they get added to the file, but the support page on tags says:
To add a tag:
Click on a recent tag that appears in the menu to link it your document. You can even add multiple tags.
Click “Show All…” to see the all of the tags you have created. Then, click on a tag to add it.
You can also add tag by typing. As you type in the Tags field, you’ll see matching suggestions from your existing tags.
To add a new tag, just type it in the field.
New tags you create automatically appear in other locations where tags are visible, such as in the Finder sidebar.
The fourth bullet is the one I'm referring to. I think this might be a bug, but I can't find a way to report it. If it's not a bug, I would really appreciate some guidance.
Here's some system info:
MacBook Pro (15-inch, Early 2011)
Model Identifier: MacBookPro8,2
Processor Name: Intel Core i7
Processor Speed: 2.2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 8 GB
Boot ROM Version: MBP81.0047.B27
SMC Version (system): 1.69f4
Yosemite version:10.10 (14A389)
Thank you very sincerely for your time,
ChrisWhat sort of file(s) are you trying to tag while saving?
Have you tried saving the file first, then tagging it/them afterwards?
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