Can't create PDF docs

I have Acrobat Pro 8 as part of Design Standard CS3. I've never used the create PDF function before but wanted to convert my xmas letter from Publisher 2007 to PDF to send out in email. It gets to 50% then gives the message failed to create PDF correct problem and try again. I have no idea what might be the problem. I tried several other Publisher documents and the same thing happened. So then I also tried to convert Word 2007 docs to PDF but found it would just go into a hang mode at 10% with again no resulting PDF file.
Any ideas how I can get this to work?
Other info of relevance: OS = Vista

Instead of the create PDF option that is not needed for something like your letter, print to the Adobe PDF printer. If that does not work, try again with Print-to-File selected. Open the created file in Distiller and you should end up with a PDF. If that does work, then you have most likely deactivated AcroTray that runs in the background. AcroTray is a necessary application for the complete conversion to work without the print-to-file work around.
AcroTray is located in the Distiller folder.

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