Can't deactivate Acrobat from old PC as it has crashed - what do i do?

My old PC crashed and I now want to to put Acrobat on my Mac. I can't deactivate what is on my PC as it won't boot up. Adobe suggests that I follow this process:
"Don't have access to the previous computer on which you installed the application? Contact us. Be sure to have any purchase-related information ready."
However, the link takes you nowhere - well nowhere that can give an answer. I just ended up on a rather dull loop.
Can anyone offer some support as it appears Adobe have no motivation to do so now they have my money?

You have two installs under the purchase. But it is usually a good idea to have the activations correspond to what you have installed. For this correction, you need to contact support services. I understand the Chat can take care of the problem. You may want to have your purchase information available as well as an explanation of what happened.

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