Can't deactivate Acrobat XI Pro

I have Acrobat XI Pro installed on a Windows 7 and a Windows 8 computer.  I want to deactivate one of the installations and move it to another computer.  On both installations under Help there is no "Deactivate" menu entry.
This is not part of a volume license.  How do I deactivate this product?

Thanks Anuhba.
I uninstalled Acrobat and re-installed and went through the registration process.  Deactivate... returned on the help menu, however the menu item is grayed-out.
How do I go about enabling it?
Mark Wilson

Similar Messages

  • How can I move Acrobat 9 Pro from my old MacBook to a new one?

    Hi there,
    How can I move Acrobat 9 Pro from my old MacBook to a new one?
    Thanks!

    Hi cialbert,
    Do you have the install media? If not, you can download Acrobat from here: Download Acrobat products | 9, 8 - Adobe.  You'll need your Acrobat serial number (see Find your serial number quickly - Adobe).
    Note, as well, that the licensing agreement allows you to activate the software on up to two computers. If you've already activated it on two computers, deactivate on one before installing on the new computer (see Activation & Deactivation Help).
    I think that should take care of it! Please let us know if you need additional help.
    Best,
    Sara

  • I have Creative Cloud and can not use Acrobat XI Pro.

    I have Creative Cloud and can not use Acrobat XI Pro. I have used it for 30 days.
    Please come back.
    BR/Karl Johan

    Hi Lynfordd,
    As per your account details your CC subscription is active and it should work fine. I also found that your subscription is already activated on 2 machines, so if you are trying to install and activate it on another computer then you need to deactivate it from one of the 2 machines and then try activating it on your 3rd computer.
    Please let us know if it helps.
    Regards,
    Abhijit

  • Can't install Acrobat 9 Pro on Windows XP Home Ed V2002 SP3

    Newbie hozer can't install Acrobat 9 Pro on Windows XP Home Ed V2002 SP4.  At end of install via CD it hangs restarting Print Spooler (spooler) and Windows Image Acquisition (stisvc) services, err 1920, and all I can do is click Cancel and it uninstalls the whole dad gum thing.  I tried kb.adobe.com/cps/403/kb403613.html.  Not fixing it.
    If I could change the permissions on those services maybe that would help but I can't do it, I don't have a login with enough permissions, I guess...
    So after the third time I just hard-crashed the hard drive when it got to the last ("can't start Windows Image Acquisition", cancel/retry) window and I did end up with the files on the HDD but... they won't install or delete now.  I'm infested.  Try to install in Normal or Vega mode, it now pops up a filled in userid/serial number box, and when you click ok or retype it, it says the s/n is invalid.  I keep having to reboot to get Windows Installer to let me start it (another permissions problem).  So I'm stuck. UpToDateTrendMicro doesn't find any evil doers...  the kb403613 sent me to this forum,
    with hopes,
    M3/   [that's MEL, or as close as the ScreenNameBouncer would let me get]

    Not sure it will help, but try it when logged in as the administrator and with anti-virus turned off. As far as error numbers, must of us have no clue (there seems to be a list at Adobe, but we don't work there.

  • Can I run Acrobat 9 Pro and X Pro, can't afford plugin upgrades

    Can I run Acrobat 9 Pro and X Pro
    Can't afford plugin upgrades from 9 to X

    If you wish to run both the version on the same machine. It's not a supported configuration as Version 9 and X Pro share the same namespace and you may run into issues which would be hard to fix.
    I would recomend to use single version. Let me know, if you need more information.
    Regards,

  • I have creative suite 6 and can't open acrobat x pro

    I have creative suite 6 and can't open acrobate x pro  other applications open fine

    Run the Creative Suite Cleaner Tool, reinstall. Uninstall Acrobat XI/ Reader XI on your system before you do.
    Mylenium

  • I retrieved my serial number for Acrobat 8 Standard from Adobe because my system crashed.  I went to the downloads and can only retrieve Acrobat 8 Pro.  The installer will not take my serial number what can I do?

    I retrieved my serial number for Acrobat 8 Standard from Adobe because my system crashed.  I went to the downloads and can only retrieve Acrobat 8 Pro.  The installer will not take my serial number what can I do?

    Hi floyd99,
    You can download Acrobat 8 Standard from : https://files.acrobat.com/a/preview/80aa8c58-2951-494e-808a-fb61a6b4aa29
    Reagrds,
    Rave

  • Can't download acrobat XI pro upgrade on windows 8

    Can't download acrobat XI Pro upgrade on Windows 8. Click on download buton, and it brings me to the screen that details which browsers work. I have Windows IE 10.

    You cannot download the update from http://www.adobe.com/support/downloads/detail.jsp?ftpID=5535 ?

  • Can I download Acrobat X Pro with a Creative Clould subscription

    Can I download Acrobat X Pro with a Creative Clould subscription.

    Sadly answer is NO, the conception of CCM is... that subscribres have access to the latest Adobe achievements... in that case Acrobat XI is the latest version.

  • How can I deactivate Acrobat Pro on crashed machine?

    Hi,
    My PC had a malfunction with Windows that resulted in me having to completely reinstall Windows 7.  Now I need to reinstall Acrobat Pro X but can't deactivate it as I had to reformat my drive.
    Please can someone advise what to do?
    Regards,
    Duncan

    Hi Duncan,
    Please contact Adobe support,use the link with below:
    http://www.adobe.com/support/contact/
    They will help you with the activation.
    Regards,

  • How can i deactivate acrobat on a computer (Mac) that I have wiped clean ?

    I have bought a new mac with more memory yesterday. I have adobe acrobat pro installed on my old mac which I bough about 8 months ago. I have wiped my old mac clean now and when I try to use acrobat pro on my new mac with the same serial number , I get a message stating I should deactivate acrobat on the old mac. How can I do this if it  wiped clean. can anyone help please? Andy

    Hi Andyrev,
    Please go through the link below and check.
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    Regards,
    Anand

  • Can't run Acrobat XI Pro

    I recently installed Creative Cloud, and everything worked fine, except...
    When I try to run Acrobat XI Pro I get a dialog which says "Adobe Software Licensing Agreement", but is completely blank, except for Quit/Accept buttons which don't react when clicked.
    I saw the solution here:
    http://forums.adobe.com/message/4812393#4812393
    But when I uninstalled Acrobat and tried to reinstall through the Application Manager, it said Acrobat's already installed.
    Help?!
    For info: I'm running a MBAir, latest OX 10.8.2 and I'm in Australia.

    This is a known issue with Acrobat XI on MAC.
    Problem: Mac OS only. On launch, a blank EULA screen appears, which cannot be accepted, and Acrobat does not run. This problem can appear if you have any products installed from CCM or from Creative Suite, and you tried installing Acrobat XI from a different source.
    Workaround: Launch any other product which is part of the CCM or Creative suite. Then, deactivate it by choosing Help > Deactivate. Quit the application. Then, launch Acrobat and accept the EULA. Then, for the CCM subscription product, launch it and select License This Software to enable the CCM product again.
    Please refer : http://helpx.adobe.com/acrobat/kb/known-issues-acrobat-xi-reader.html

  • How can I reinstall Acrobat XI Pro (Creative Cloud)?

    I have installed Creative Cloud and Acrobat XI Pro on Mac with IOS X 10.7.5. Until that moment i was using another acrobat-Version with Parallels/Windows 7. I have deinstalled this. After that Acrobat XI Pro don't work any longer. Than I have deinstalled this. But at "Adobe Creative Cloud" i find  Acrobat XI Pro under the Menuitem "Your Apps" and with "actual". But at the application-directory acrobat is not to found, so it is deinstalled.
    I want to install it again, but i don't know, how i can do this. Please help me...
    Thanks...
    Kind Regards
    Tobias

    Please run the cleaner script going to the below link.
    http://www.adobe.com/support/contact/cscleanertool.html
    and unistall acrobat pro XI .
    Now sign out from the creative cloud.
    Sign back in
    Download acrobat pro XI again.

  • Can't install Acrobat X Pro-- installation halts saying that I need Internet Explorer 7.0 or greater

    Operating system is Windows 7 Ultimate.
    Acrobat 9 Pro is intalled and working.
    I'm trying to install a trial version of Acrobat X Pro, but the installation stops early on with the error seen below in this screenshot. Any ideas?

    Acrobat 8 needs IE 6.0 not 4.0
    1) Try installing using MSI file instead of setup.exe.
    2) Enable MSI logging and provide the MSI log. Steps to enable MSI logging can be found here http://support.microsoft.com/en-us/kb/223300
    3) What is the version of shdocvw.dll in "C:\Windows\System32" folder and in "C:\Windows\SysWOW64" (exists only on a 64 bit machine) folder.

  • Possible solution if you can't install Acrobat 9 Pro via CS4 Installer

    (Thanks to Paul_Belza for this idea.)
    Symptoms:
    Acrobat 9 is grayed out in the Setup window of Creative Suite 4 installer.
    Opening the carat reveals an incorrect explanation of: "Acrobat 9 is already installed."
    You have more than one hard drive attached with an OS X install that has had prior Acrobat installs on it.
    Possible Solution:
    Unmount all drives except your current startup drive and try again.
    Discussion:
    Apparently, the Acrobat prior install scanner is not very picky about where it finds a prior install. It searchs any and all drives rather than just the current startup drive and/or the currently chosen install drive. In my case, I had a clone of my start drive so I could start the arduos process of making a manual deployment setup.
    Since I was previously involved in the CS4 beta, I wasn't too phased when I initially encountered issues on this machine, but much less pleased when I ran all the official uninstallers, cleaners etc and it still claimed Acrobat 9 was installed. Eventually stumbled on Paul Belza's note that the scanner is indiscriminate, unmounted my additional backup drive and all was immediately well.
    (Note: During the process, I also came across the fact that with a volume license Acrobat 9 Pro can be installed simply by mounting the extensions/Acrobat9_es.dmg (whatever it is called exactly) and dragging the folder into your Applications folder. As long as you have previously installed a CS4 app (so it doesn't hang at the serial number screen), it will self-repair and be ready for use.

    Not sure it will help, but try it when logged in as the administrator and with anti-virus turned off. As far as error numbers, must of us have no clue (there seems to be a list at Adobe, but we don't work there.

Maybe you are looking for