Can't deactivate app

I installed CS6 in January and now Acrobat doesn't work. I found the fix for it which requires me to deactivate one of the apps in the suite. I'm trying to deactivate Fireworks, but I get the error message "Deactivation require admin authentication, run application in admin mode and deactivate." I have admin privileges, I installed the suite to begin with. I only have one login so I'm not sure how to "run application in admin mode..."
And ideas?
Cheryl

Hi Cheryl,
Can you please share amt3.log and oobelib.com (in %temp% in windows, and /tmp in Mac). Please mail these to priyjain[at]adobe[dot]com. This will help us to isolate the issue.
-Priyank

Similar Messages

Can't deactivate apps off Creative Cloud's desktop.

Hi, when I first installed Creative Cloud I installed the apps that I thought I needed. When I realized I didn't need some of them I tried to remove it from my computer, but eventually I did a system restore because it was not cooperating. Now the app that I need the most is no longer installed on to my computer, but it is still installed on Creative Cloud's desktop. I've tried signing out, but none of the apps deactivates at all. They stay there, and I have tried going into my computer's programs to see if I happened to still have it installed. No such luck. How can I deactivate them off of creative cloud's desktop to reinstall if they do not or will not deactive like the alert message says it should?

Run the Cleaner tool and reinstall:
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium

How can I deactivate Adobe apps that were installed on a computer that is no longer available?

How can I deactivate Adobe apps that were installed on a computer that is no longer available? I have a Creative Cloud membership, and I want to deactivate a device that is no longer available. I would have thought that there would be an option to deactivate all devices somewhere in My Account, but I can't find it.

Hi acornies,
There is no such option readily available under which you are able to deactivate the product on all the devices . As per the EULA , you are able to install the product on two machines only and once you try to have the product installed on a third machine that would provide you with an error message and an option to deactivate the products on all the previous installation .
So , if the machine that you would be installing the product onto is going to be your third machine , you will be getting an error message that you have reached your activation limit and there would be a button to click on continue to deactivate all the prev installation .
Please let me know if this works for you .
Regards,
Kartikay Sharma

How can I deactivate a computer in iTunes if I don't have access to it? Computer crashed and now I'm at my limit of 5 and can't add my new computer

I'm trying to upgrade the iOS for my iPad 2 and I can't because it will delete all my purchased apps since the computer I'm using can't be activated. My old desktop has no access to the Internet anymore and my laptop is fried so I don't have the ability to deactivate either of them. iTunes says that I've reached my limit of 5 and I have no idea what the other three are, but I need to activate my new laptop so that I can upgrade the iOS on my iPad. How can I deactivate computers that are either not online or dead?

1. open itunes
2. click "itunes store" on left side
3. click "account" on right side
4. login
5. click "deauthorize all" button
this will obviously deauthorize all computer associated with your account, then you can re-add the ones you need afterwards.
note: i've heard (i dont know this for a fact) that you can only do this once per year.

Can i set apps to always launch in ful screen (like Safari)

can i set apps to always launch in ful screen (like Safari)

Welcome to Apple Support Communities
Open System Preferences > General and deactivate Close windows when quitting an application. The programs must be in full-screen when you close the programs

I receive an error message when I try to save my 3 security questions. As a result you can't download apps

I receive an error message when I try to save my 3 security questions. As a result you can't download apps

Congratulations on your new phone, Nonaleigh.
We would love to get to the bottom of your message mystery.
I'm guessing you are getting the error for all messages you attempt to send, is that correct?
What type of phone did you upgrade from? We ask because if you have switched from an Apple device (e.g., iPhone) to a non-Apple device (e.g., Android, Blackberry, etc.) and previously used the iMessage service, you may experience issues sending/receiving SMS/MMS messages with Apple device users. You need to deactivate the iMessage service within your Apple account to restore normal SMS/MMS functionality.
TamaraH_VZW
Follow us on Twitter @VZWSupport

I lost my laptop, now i can not access my ebook. how can i deactivate my old laptop without accessing it?

i lost my laptop, now i can not access my ebook. how can i deactivate my old laptop without accessing it?

Sorry, but officially Apple does not allow redownloads of purchased items other than iPhone/iPod touch applications and iBooks. It's your responsibility to make backup copies (as iTunes itself advises) in case something goes wrong with your system, as unfortunately it apparently did in your case, and you lose all the information on your hard drive. The official statement of their policy can be found here, among other places.
For apps, look here for instructions on redownloading. For songs, movies, and videos, if you don't have a backup of your purchased items, either on external media or another computer and don't have them on an iOS device (iPhone, iPod touch, iPad), you're probably out of luck and will need to repurchase your content.
If you have your content on an iOS device, post back and someone here can help you get them restored. Otherwise you can try contacting iTunes Store Customer Service (select the "Music Purchases" or "Video Purchases" category, as appropriate, then "Lost or Missing Items". You'll find either an "Express Lane" button - just follow the instructions to get to the contact form - or an "Email Us" button) ") and explaining what happened. Reportedly in some cases Apple has allowed redownloading on a one-time basis. But don't count on it.
Regards.

HT3406 i can't purchase apps with my new iphone

i can't purchase apps and in-app purchases with my new iphone

i had an iphone 3gs prior to my iPhone 4. when i activated my iphone 4, i did not deactivate my 3gs but i gave it to my mom.. everytime i need to purchase an app on my iphone4, it always want me to verify payment information and declining the card i was using but it let me purchase apps on the 3gs. since both phones are still linked, i always have to purchase using 3gs w/c i gave my mom before i can download it on my iphone4.. i can dowload only free apps on the iphone4. if it's not free, i have to use 3gs to be able to download later to ip4

Can you deactivate a stolen ipod?

Can you deactivate a stolen iPod with a serial number so it can no longer be used?

If you used 'Find my iPhone' then you can log into the app on an iOS device or access it from icloud.com on a computer. The application will let you wipe and lock an iPod Touch remotely.
Other than that there's no way Apple can 'deactivate' a device.
Regards,

Can i deactivate photostream without letting apple delete "all photostream-fotos from your ipad"

How can I deactivate photostream without letting apple delete "all photostream-fotos from your ipad" ??
It couldn't be, it would be an insolence, really, for a company to delete anything on my devices. I just want to stop streaming from now on because of lack of storage capabilities!! Did I miss something?
Thanks for an answer!

Hi bdahm,
Welcome to the Support Communities! You are correct. Before you delete any app from your iPad, you need to save it's documents (data).
iOS: How to transfer or sync content to your computer - Apple Support
For App Store apps that use File Sharing, transfer the files from within your apps to your computer using iTunes.
iOS: About File Sharing - Apple Support
How to copy files using File Sharing
Connect your iOS device to your computer using the included Dock Connector to USB cable.
Launch iTunes 9.1 or later on your computer.
Select your iOS device from the Devices section of iTunes.
Click the Apps tab and scroll down to the bottom of the page.
Note: If you do not see the File Sharing section shown in the image below, your iOS device does not have any apps that support File Sharing.
Under the File Sharing section, you'll find a list of apps currently installed on your iOS device that support File Sharing. Select an app to view a list of the files associated with that app on your iOS device.
Create and delete iPhone, iPad, and iPod touch backups in iTunes - Apple Support
What iTunes backs up
App settings, preferences, and data, including documents.
With Yosemite and iOS 8, you can also use iCloud Drive to save your Pages documents. Here is some specific information:
Pages for iOS 2.x (iPad): Use iCloud with Pages
Pages Help for iPad
Hope this information helps ...
- Judy

How can i deactivate tagged application ?

kindly
i want to know how can i deactivate tagged mobile app ?
thank u

Click on the Free button in App Store in iTunes to install

How can I move apps from one computer to the other?

How can I move apps from one computer to the other?
(preferably without iCloud)

Backup your iTunes library to an external drive and onto the other computer
http://support.apple.com/kb/ht1751

How can i put apps from one ipod to a new ipod?

how can i put apps from one ipod to a new ipod?

iOS: Transferring information from your current iPhone, iPad, or iPod touch to a new device

Can I transfer apps from 1 iTunes account to another?

Can I transfer apps from 1 iTunes account to another? Or can I make a copy for another account? How would I do this?

No.
tt2

How can i copy apps from one computer to another?

how can i copy apps from one computer to another?

You don't mention which operating system you have so it's difficult to provide an answer since the mac and Windows stores the files differently.
The other thing you can do is just re-download the apps from the iTunes Store. Just login to the iTunes Store on the other computer using the same Apple ID. On the right-hand side of the iTunes Store page you will see a 'Purchased' link. Clicking on that will take you to a page that will list your past purchases which you can re-download to the new computer.

Can't deactivate app

Similar Messages

Maybe you are looking for