Can't deactivate CS3

I am trying to deactivate my CS3 on my old computer to install on my new one. When I deactivate, it says it was unsuccessful with an error code 194:1. On the new computer, it says I have too many activations.
Can anyone give a suggestion as to what I can do?
Thanks,
Sharon

I should think you could call Adobe and ask for help with this. Tell them exactly what's happening and that you want to activate the software on a new machine. They generally don't support technical issues with the older versions, but activation support is kind of special... Worth a try.
-Noel

Similar Messages

How Can I deactivate CS3 in a machine where the Deactivate menu option is disabled all of the time?

We have a CS3 license. We lost the cd with the serial number. We want to deactivate the software in an old machine where it was registered to install it in a new machine, but the Deactivate menu option is disabled all of the time. How can we deactivate the software?

Use Web chat. Link at the bottom of this page:
Adobe ID, sign in, and account help

Unable to deactivate CS3 products to move to new laptop

Can't deactivate CS3 products see chat script which was useless and a waste of time Deactivation box keeps coming back no connection but I was chatting with agent at the same time.
Original description...
Cannot deactivate CS3 products Photoshop and Dreamweaver. Just keeps coming back with re-try.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Sweatha.
Sweatha: Hello! Welcome to Adobe Customer Service.
Sweatha: Hi There.
you: Hi
Sweatha: I understand that you are unable to activate the software.
you: No unable to Deactivate. From the help menus deactivate just have to keep retrying. Can access Adobe website no problem as described...
Sweatha: Thank you for the information. I will be glad to check and assist you with this issue.
Sweatha: May I please have your email address registered with Adobe?
you: X@y
Sweatha: Thank you for the email address.
Sweatha: May I know which product are you referring to?
you: CS3 Dreamweaver and Photoshop as decribed...
Sweatha: May I know the serial number please?
you: Photoshop xxx and Dreameaver xxx
Sweatha: Please follow the steps to deactivate the software.
Sweatha: Launch the product >> You have two options: Organize and Edit>> Click on
Sweatha: Edit>> Help> Deactivate.
you: PLEASE READ ORIGINAL DESCRIPTION - I have done this many times and it does NOT work... Tried Yesterday tewice and this morning. Just responds with try again.
you: REPEAST I am connected to the internet.
you: I have connected to the Adobe web site and obviously I am chatting here
Sweatha: May I know which operating system are you using?
you: Windows 7.
Sweatha: In this case, I request you to activate the software. If you get any error in activating please let me know.
you: IT IS ACTIVATED hence I'm trying to DEACTIVATE! How can I activate if it is already activated there is no option. Do you know these products? Your server is not working!
Sweatha: You will need to refer Adobe forums and post your queries in Adobe forums so that our technical experts will view your post and reply back with the resolution.
you: So whats the point of chat then - useless!
you: I shall post this script in the forum so people can see how you respond Sweata.
Sweatha: The support for CS3 is no longer available. You will need to refer Adobe forums and post your queries in Adobe forums so that our technical experts will view your post and reply back with the resolution.

Hey Ned many thanks for responding. Well before I wasted more time on chat I tried and deactivated again but no success. Then pinged www.adobe.activatie.com a couple of times - tried again and hey presto it burst into life. I have a cabled network connection so don't know what happened. Tried the same with Dreamweaver as well as Photoshop CS3 and also worked. Perhaps they had a glitch with their server? Any way reinstalled - set date to 01/11/2011 for updates and now all back up and running on new computer. Well Adobe support for me was crap which is a shame when their statement on support is so positive. I've spent thousands with Adobe over the years but I'll think hard before I get spend any more unless they up their support game.

Deactivate cs3 on a dead computer

Hello anyone - How can I deactivate CS3 from a dead computer please.

Contact serial and activation support by phone or web chat and have them reset activations.
Mylenium

Can't deactivate or uninstall CS3 from old PC to put on new PC

Hi, I want to deactivate my CS3 master collection from my old PC and install it to my new PC but, I can't because I had previously tried to uninstall it (unsuccessfully). After clicking the uninstall button from the uninstall program window there was no uninstall window to guide me through the process. I waited for something to happen for about 90 minutes, but nothing happened. Now, after trying the uninstall, it won't let me open any of the programs and it still won't let me uninstall them from my old computer. I've already tried to install my CS3 master collection to my new computer but, it won't let me open any of the programs due to licensing issues. Every time I try to access any of the programs on my old PC, I get a dialogue box that states "licensing for this product has stopped working." To sum it up, I can't deactivate from any of the programs on my old PC since licensing issues (brought on from the unsuccessful uninstall) won't grant me access, and it still won't uninstall from my old computer. Help!

first, try re-installing on your old computer (over your current installation).
if you're lucky you'll be able to open a cs3 program > click help > click deactivate.
then open your win control panel and uninstall your cs3 from your old computer.
then uninstall, clean and reinstall cs3 from you new computer per - Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

How do I deactivate CS3 when I get an error message that I'm not connected to the internet, when I am?

Trying to deactivate CS3 from one computer to reload on another. Keep getting error message that I'm not connected to the internet.

That is NOT correct. Customer Support can handle deactivations of CS3. Use Web Chat here:
Serial number and activation support

My computers broke down before I could deactivate CS3. I need a new serial number to reinstall on my computer.

My computers broke down before I could deactivate CS3. I need a new serial number to reinstall on my new computer.

Hi Corinne,
You can try and perform the installation on another machine and it should work fine for you. Can you please let us know if this is able to solve the issue for you or not.
Cheers,
Kartikay Sharma

Can't Deactivate

I have a boxed copy of CS3 master collection. I am installing new hard drives and want to do a clean install of xp and all my software. I went to try to deactivate but it is grayed out. I don't want to waste an install. How can I deactivate it?

Call Adobe, they can deal with deactivation for crashed disks.

Deactivated CS4 upgrade. Also deactivate CS3?

I recently installed Windows 7, but before I did, I deactivated my upgrade copy of CS4, but failed to deactivate my full copy of CS3. Did I need to deactivate both copies/versions or is it okay to deactivate just the latest version?
Here is the order of events of what I did...
Installed CS3
After some time, I bought and installed the upgrade version of CS4. At this point both CS3 and CS4 are installed on my machine. For example, I can run either Photoshop CS3 or Photoshop CS4.
Deactivated CS4
Installed Windows 7 on the same computer
Reinstalled CS4
Activated CS4 with the serial numbers from the packaging from both my CS4 and CS3 boxes.
Is it okay that I did not deactivate CS3 between steps 3 & 4?

The activations are separate for each installed version.
Even if you failed to deactivate before installing Win7, you may still be able to activate CS3. Try, and if it fails, call Adobe support.

NEW MAINBOARD - How can I deactivate my 'old' Computer (to register a new Computer /MB) ? - Neues Mainboard-Wie deaktiviert man alten Computer ?

Neues Mainboard- Wie lösche ich die Lizenz auf dem 'alten' Computer - New Mainboard. how can I deactivate the lycence from my old Computer ?
Please help- no adaquate adobe-support available !

markus u
What version of Premiere Elements is still installed activated on the old computer (what is your old operating system)?
What version of Premiere Elements are you going to install and activate on your new computer (what is your new operating system)?
Before you do anything, how many of your computers now have the same Premiere Elements purchased/activated serial number installed on them - just that one old one?
The answers to the above might help us to help you so that you do not have to contact Adobe.
We are not Adobe, rather user to user.
ATR

I did not deactivate a photoshop cs6 before there was a new hard drive installed with a Win7 Pro fresh install too. How can I activate photoshop on the new hardware if I can't deactivate it on the old hardware that is no longer available? Any help will be

I did not deactivate a photoshop cs6 before there was a new "C" hard drive installed on my computer and a Win7 Pro fresh install too. How can I activate photoshop on the new hardware if I can't deactivate it on the old hardware that is no longer available? Any help will be appreciated.

If it's the same machine (same CPU) there should not be any need to activate. The actiovation is tied to your CPU.
If you run into problems, then:
Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

I recently got a new computer because my old one wouldn't let me open creative suite 3 after it generated a error and now I can't deactivate the key to activate it onto my new account.

I recently got a new computer because my old one wouldn't let me open creative suite 3 after it generated a error and now I can't deactivate the key to activate it onto my new computer. Any help would be appreciated. Thank you.

You are allowed to have two activted installations, so if the first machine is the only machine with an activated installation there is nothing prohibiting you from installing and activating on the new machine.
You can contact Adobe Support thru chat to have the old installation deactivation.
Serial number and activation support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

How can I deactivate when Acrobat Pro XI wont load?

I installed a purchased upgrade of Acrobat Pro XI on this computer but all I now get is a screen headed 'Sign in Required' inviting me to register my trial version but providing no links to do so.
Much of Acrobat XI Pro did not work.properly but Adobe tells me I don't have sufficient memory despite the required 1GB being installed.
An unsatisfactory product from a company now difficult to contact by email that hides behind an unhelpful 'Help' desk in India staffed by non-proficient English speakers incapable of providing any answers not on their crib sheets.
I am directed here to get a user to do Adobe's work.
What follows indicates Adoobe sens emails from non.valid addresses.
Mail System Error - Returned Mail
From: Mail Administrator <[email protected]> | Date: 25/09/2013 3:47 PM | Email
To: John Face<[email protected]> View message details
Attachments: Part_0 (350b) (350b)
This Message was undeliverable due to the following reason:
Each of the following recipients was rejected by a remote mail server.
The reasons given by the server are included to help you determine why
each recipient was rejected.
Recipient: <[email protected]>
Reason: No such user - psmtp
Please reply to <[email protected]>
if you feel this message to be in error.
Causes nothing but problems.
Just posted on your forums
3:39 PM 25/09/2013
http://forums.adobe.com/post!input.jspa?containerType=14&container=4714
How can I deactivate when Acrobat Pro XI wont load?
I installed a purchased upgrade of Acrobat Pro XI on this computer but all I now get is a screen headed 'Sign in Required' inviting me to register my trial version but providing no links to do so.
Much of Acrobat XI Pro did not work.properly but Adobe tells me I don't have sufficient memory despite the required 1GB being installed.
An unsatisfactory product from a company now difficult to contact by email that hides behind an unhelpful 'Help' desk in India staffed by non-proficient English speakers incapable of providing any answers not on their crib sheets.
I am directed here to get a user to do Adobe's work.
http://forums.adobe.com/thread/1303366
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You can refer to :
Acrobat Learn & Support
Installing, uninstalling Acrobat X | Mac OS
Adobe Acrobat X Pro * Activation and registration
http://www.adobe.com/content/dam/Adobe/en/accessibility/products/acrobat/pdfs/acrobat-xi-p ro-accessibility-best-practice…
They are useful resources.
Regards
Rajshree

How can I deactivate a computer in iTunes if I don't have access to it? Computer crashed and now I'm at my limit of 5 and can't add my new computer

I'm trying to upgrade the iOS for my iPad 2 and I can't because it will delete all my purchased apps since the computer I'm using can't be activated. My old desktop has no access to the Internet anymore and my laptop is fried so I don't have the ability to deactivate either of them. iTunes says that I've reached my limit of 5 and I have no idea what the other three are, but I need to activate my new laptop so that I can upgrade the iOS on my iPad. How can I deactivate computers that are either not online or dead?

1. open itunes
2. click "itunes store" on left side
3. click "account" on right side
4. login
5. click "deauthorize all" button
this will obviously deauthorize all computer associated with your account, then you can re-add the ones you need afterwards.
note: i've heard (i dont know this for a fact) that you can only do this once per year.

How can I deactivate an old computer that I know longer have?

How can I deactivate an old computer that I know longer have? I own two computers and Adobe permits two computers on a subscription. However, when I bought my third new computer and didn't deactivate my old computer, I did not notify Adobe. Now, there is a message saying that I must deactivate the old computer to register the new computer. I don't know how to do this. Can anyone help?

You cannot yourself deauthorize a computer that's not working or to which you no longer have access. You can authorize a total of up to five systems, so unless you've hit that limit it's probably not really important that you deauthorize your dead unit now. Once you reach five total authorizations, a button will appear in your iTunes Store account that will allow you to deauthorize all your systems, so that would at that time recover the now-useless authorization.
If for some reason you really feel you need to deauthorize a system and you're not at the five-system limit, you can try contacting the iTunes Store customer support department through their Contact form (follow the on-screen instructions) and explaining the problem to them. They might be willing to clear your authorizations for you.
Regards

Can't deactivate CS3

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