Can't Deactivate CS4: Production Premium

Trying to deactivate, but keep getting this message:
"Adobe Creative Suite 4 Production Premium: Internet Not Found
Unable to Connect...
We were unable to connect to Adobe. This could be because you do not have an active internet connection, or because you are currently using a firewall or a proxy server.
Click this link for help troubleshooting your proxy and/or firewall settings."
I've shut down my fiewall and antivirus, checked proxy settings and still can't get it to deactivate. Needless to say, I am connected to the internet. I tried pinging activate.adobe.com and it comes back fine.
Any help would be greatly appreciated.

Anything with you "hosts" file perhaps? Some securiuty tools also add dummy entries there to prevent bad connections. Could of course also be some virus having done something. Other than that I can't think of much, but there might something with your network setup still... Best to try Wireshark or similar tools and see where those packets might get lost...
Mylenium

Similar Messages

How can I uninstall CS4 Production Premium?

I downloaded this software in early 2010, I think I didn't deactive my account before I uninstall it.
Please advise how can I remove this software? As I can't use it now, but it takes 2.07GB space of my computer.
Thanks for your help.

I tried serval times to remove it via Control Panel, but it stopped in the middle of the progress everytime.
Kind Regards,
Sammie Hung
<Removed by Moderator>

I need help re-installing CS4 production premium. Error code says "Installation database is corrupt" but if I try to delete the caps.db file I can't even find one. Furthermore, I tried Adobe Cleaner and it made no difference. HELP!

I need help re-installing CS4 production premium (for PC). Error code says "Installation database is corrupt" but if I try to delete the caps.db file I can't even find one. Furthermore, I tried Adobe Cleaner and it made no difference. HELP!

I need help re-installing CS4 production premium (for PC). Error code says "Installation database is corrupt" but if I try to delete the caps.db file I can't even find one. Furthermore, I tried Adobe Cleaner and it made no difference. HELP!

Can I continue to use AA 1.5 if I get CS4 Production Premium?

I bought the CS4 Production Premium to use Premiere and Photoshop. CS4 comes with Soundbooth. I have no desire whatsoever to use SB. I've used AA for years and want to continue. But can I do that? Or will CS4 force me to update AA?
I've been thinking of upgrading, but I have no real need for it. Perhaps this will force me to... another question: if AA 1.5 will not work, (hopefully it does) surely AA 3 will, right?
Thanks.

Fortunately for you, the answer is all good news. All versions of Audition can co-exist with each other, and no version of CS will interfere with them either. It's true that later versions will interface better with CS, but AFAIK there's nothing to stop you working the way you are at present if you install a new CS version. Soundbooth is certainly intended to interface with CS rather more intimately, I believe, but if you are happy with AA1.5, then there's no reason why you shouldn't continue to use it.

Please Help Me -- CS4 Design Premium and CS4 Production Premium on Same Machine

We are a non-profit organization that gets donated software at a great price but you're limited to what's available. We bought the CS4 Design Premium Suite last year (CDs). I called the Adobe sales department to find out if I could run CS4 Design Premium on the same machine. They told me that I could. So I bought CS4 Design Premium as a download. It took a tremendous amount of time just to download the package, and once installed Premiere Pro would not run properly. I called tech support and spent 9+ hours on the phone and no resolution. They had me doing everything -- uninstalled both packages six times. They kept telling me I didn't have enough RAM (and I knew that was wrong because I have been editing using AVID before deciding to go with Adobe -- and I had the CS3 Adobe Premiere Pro, Soundbooth and Encore running on my E drive with no problem before I went ahead and bought CS4 Production Premium).
I took my computer back to the company that built it and they suggested that I replace my graphics card and sure enough, Premiere Pro worked fine. Everything seemed to work fine in both packages except Adobe Acrobat. When I opened a pdf file, Acrobat asked for a serial number, but wouldn't accept my Design Premium serial number. I called tech support thinking they would give me a different serial number for Acrobat or something simple. Needless to say after 3 hours, and uninstalling the software again, they told me I couldn't run two CS4 suites on the same computer. Then a supervisor told me I could run both suites, but I would need to run a cleanup program, uninstall both of my suites and start again!
All software in CS4 Design Premium installs except Acrobat. It is grayed out on the install screen as if it's already installed, and when I try to open a pdf file, the installer pops up, installs Acrobat, and asks for a serial number. When I enter the serial number, it gives me a red "x".
SOMEBODY PLEASE HELP ME!
I don't know where to turn now ... is there anybody in the United States that I can get help from?
Can Adobe deactivate my CS4 Design Premium and Production Premium and send me the Master Collection CS4?
Please help me if you can!

This is a user to user forum that is not monitored officially by either Adobe Technical Support or Adobe Customer Support. The issue you raise with regards to trading two copies of a suite for one of another is nothing that anyone here can assist you with.
Please contact Adobe Customer Support directly by phone. They are the only ones who can assist you with this.
- Dov

CS5 Production Premium causing problems with CS4 Production Premium

I have been using CS5 Production Premium alongside CS4 Production Premium for a while now. After Effects, PhotoShop & Illustrator work alright together (both CS4 & CS5 versions). My job actually necessitates me keeping both versions on my machine.
I had need to use both Premiere Pro CS4 and Encore CS4, and neither of the applications would initialize. The following is the error message from clicking the Premiere Pro CS4 application file.
I am uncertain what the application event log is or where it is located.
Over on Creative Cow's site, I posted a similar message in the forums, in which a user stated that I should not have CS4 and CS5 on the same partition of my drive.
I do have a secondary internal hard drive on which I could install one of the suites, however, I want to make sure that it is done properly and efficiently. I have seen some issues with uninstalling CS4 after installing CS5, so I wanted to ask for help before I simply begin to rip software off my PC (since After Effects and PhotoShop - which work - actually comprise 95% of my Adobe workload).
Any suggestions or guidance is appreciated. Also, which version (CS4 or CS5) would be better suited on the secondary drive?
Thank you in advance for your time and assistance.
Stephen Rutherford
Current System Configuration:
Intel i7 920 PC 2.67 GHz
Windows Vista Ultimate 64 Bit
12 GB DDR3 RAM
NVIDIA GeForceGTS 250 512MB DDR3
Adobe Production Premium CS5/CS4/CS3
3D Studio Max 2011/2010/2009

I am running CS4 Design Premium and Lion without any real issues. I can't guarantee it will be the same for you, but my experience has been good.

Adobe CS5 Production Premium vs. Adobe CS4 Production Premium

Hello:
I am currently a worker at a production studio and we are thinking about upgrading our system Adobe CS3 Production Premium to either Adobe CS4 Production Premium or Adobe CS5 Production Premium. Our company was at NAB convention in Las Vegas this year and were convinced that Adobe CS5 Production Premium was the way to go. However we come to find (after purchace) that Adobe CS5 Production Premium only runs on (and correct me if Im wrong) 64 bit. Now stuck with a system we cant use on our vista 32 bit I was wondering what are the beneifits between the two and if CS5 is really that great is it worth while to upgrade my computer systems. I am sure I am not the only one to have run into this problem. Any input or advice would be great.
Sincerely,
Really Confused

Look HERE for a quick summary of the new features in After Effects. I can personally attest to the power of the new rotobrush. If you do that kind of work, it will save you a ton of time. Rendering times are considerably faster and being able to RAM preview a 30 or 40 second clip all the way through at full res is finally a reality.
Look HERE for a summary of the new features in Premiere Pro. The major improvement here, in my opinion, is the ability to preview a multi-layer timeline with several effects in real time at full res without rendering.
I can't tell you if it's worth it to you to upgrade or not. All I can say is that I'm really happy with it, so far.

Selling CS4 Production Premium to a classmate?

I would like to purchase Adobe CS5 Master Suite. Is it possible to sell CS4 Production Premium to a classmate legally, where they can register the product and I can unregister it? I am a graduate student and I don't want to do anything illegal. I also want my classmate to have the full benefits of being the owner. Any help would be greatly appreciated....
Ash

Hi, are we talking about Adobe's Student/Education Editions? I'm presuming so because you're mentioning classmates.
Because of the very low prices (~80% off), the Student Editions are non-transferable, nor upgradeable to other Student Editions
What are the Limitations of the Adobe CS5 Student Editions?

Currently have PSE 6 - Will be installing CS4 Production Premium

As the title indicates, I currently have PSE 6 / Premier Elements 4 and I will be receiving CS4 Production Premium. I have been searching for information on how to convert my PSE 6 catalog to Photoshop 4. Does anyone know of a resource I might be missing that I can research?
Thanks!

pward76 wrote:
As the title indicates, I currently have PSE 6 / Premier Elements 4 and I will be receiving CS4 Production Premium. I have been searching for information on how to convert my PSE 6 catalog to Photoshop 4. Does anyone know of a resource I might be missing that I can research?
Thanks!
I presume you mean Photoshop/Bridge CS4.
There is no simple way since the databases are dissimilar. However I recall some discussion in the past on this.
If nobody here pipes up, check in the Elements forum.
http://forums.adobe.com/community/photoshop_elements

I just downloaded a registered copy CS4 Production Premium. I started the install. Entered the serial number

I just downloaded a registered copy CS4 Production Premium. I started the install. Entered the serial number and Select "I have a SN...". On the next page the installer thinks I am upgrading and wants the "old" application & it's SN. What do I do now?

WkgrayCS4 you will want to enter the serial number for the version you are upgrading from. You can find your registered serial numbers at http://www.adobe.com/. Please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html for more details on how to locate your previous version serial number.

Question for Anyone Using CS4 Production Premium with Windows 7

I'm testing Windows 7 at home with CS3 Production Premium and have not had any issues. Of course CS4 is quite a bit different.
Anyone using CS4 Production Premium on Windows 7 regularly? Any issues to report?
Thanks

Thanks for replying to my post:
mark_m wrote:
"I notice that when I open an old CS4 project and PPro asks you to locate the file, that the "show only exact file name" tick box seems to have no effect.
This is on Windows 7 RC 64bit."
On our systems at work that have XP and Vista + CS4 Production Premium. I've noticed this with preview files in particular and possibly some others, I don't remember. The "show only exact file" checkbox is greyed out. This is somewhat annoying because projects can have a huge number of preview files with long cryptic names making it a pain to locate the correct one manually to get the ball rolling. If I don't think it'll take too long to re-render, I just select "skip preview files".
We bought 3 licenses for Windows 7 and I'm encouraged by the performance, reliability and features on my home test system (RC 64) that has CS3 installed. Can't wait to get rid of XP and Vista.

TROUBLE RE-INSTALLING CS4 PRODUCTION PREMIUM

I was having trouble exporting videos from CS4 Premiere through Encoureso I attempted to reinstall the program disk for CS4 Prouction Premium. I ran into several errors so I attempted to uninstall all of the programs and was unable to uninstall - yet I was also unable to open any of the programs. After contacting Adobe I was directed to use CC cleaner to uninstall the programs. Since then I have been unable to reinstall the CS4 Production Premium Suite from the disc. I get the following error: "Setup has encountered an error and cannot continue. Contact Adove Customer Supoprt for assistance." I have been unable to contact customer support. Not sure how I am to proceed with re-installing my programs.

Nobody can say anything without some system information and install logs
Mylenium

Does CS4 Production Premium Come With ScreenCasting Software?

I currently own CS4 Production Premium and I need to record some desktop sessions for a video tutorial.
Before I go out and buy something I figured I should check to make sure it's not a feature of one of the dozens of applications that came with CS4.
I didn't see anything that stood out. But I've overlooked built in features before.
Anyone know?

I apologize for the miscommunication on our part.
Story Plus is not included with Production Premium CS6. What is shown in the video (creating a script, exporting as ASTX and importing it in PPro CS6) can be accomplished using Adobe Story Free. You just need to create an Adobe ID at http://story.adobe.com/ and start writing.
--Anubhav

CS4 Production Premium installation on two computers?

I have recently purchased CS4 Production Premium and learned that two activations are permitted.
Can I install Photoshop & Illustrator on one computer (for designer)
and install Soundbooth & Premier on a different computer (for sound engineer) and run these programs simultaneously by two users?
Would this be allowed under the license agreement?
-- David

your one license entitles you to two concurrent activations as long as both are on a pc or both on a mac.

Shipping CS4 Production Premium from US to Australia

Hi All,
I'm new here, so my appologies if there is somewhere else I should be posting this question.
I want to purchase the CS4 Production Premium (full version, not upgrade). However the Australian pricing is really not good. The lowest price I can find here is $2232.
Amazon lists it for $1494, which even when converted to Australian dollars is very reasonable.
My question is, are there any legal or technical issues with shipping this product from the US to Australia? Are there any differences between the versions for the different countries? Would the license still be valid here? I expect I probably can't get a warranty if I do it this way, but I can live with that, to save nearly around $800 on the purchase price.
Thanks,
Eugene

Incidentally I'm not trying to do anything dodgy here. I want everything to be legit, I just can't see the point in paying so much more, just to get the software from a local retailer.

Can't Deactivate CS4: Production Premium

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