Can't deactivate elements

I'va installed elemnts 9 on my 2 home PCs. Ican't deactivate the product on none of them (each time I try to enter the Elemnts the SW requires deactivating the copy on other's PC first....). How can I deactivate one of the copies??
Arik

Hi Scott,
the problem is that each time I press on the "EDIT" button in the initial screen of the PhotoShop element (in order to get to the help menu) - I've got the blocking message that disable me to deactivate the elemnts on either of the PCs. Any other idea??
I found the forum page through help menu of the organizer (to which I can enter...).
Thanks for your help.
Arik

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